Youtube won't open on my ipad..please help!

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DR0570

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it wont open in the app, safari or Google chrome browser. Other sites will load and Youtube opens on theSmartTV and Android phone. Is Apple having problems with Youtube? Whats going on?
 

DR0570

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Now Safari is doing this…8413
But working fine on other devices
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please respond soon? 😩☹☹
 

cjmnews

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Looks like a network problem, and some devices are showing cached content.
This could be caused by lots of things. Bad DNS, WiFi interference, dying access point, flaky ISP connection....
 

DR0570

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I never heard those terms before… What is bad DNS and how do you think thst happened? And “Dying access point”? “flaly ISP? Could those things just recently happened? You don’t suppose it was anything i did or didnt do was it? How do find out? Im just showing you 2 devices. 4 pics is my ipad not getting YouTube and the last 5th one is the TV getting YouTube,,. Is my ipad the device thats cached? How do i clear it?
 

DR0570

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This is my internet
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is there anything i need to change on here?
 

cjmnews

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Looks fine. Good strong signal. Nothing there to change.

Bad DNS would be using your ISP DNS and it is too slow or has bad information. A lot of people use alternate DNS servers like Cloudflare (1.1.1.1) or Google (8.8.8.8) or Quad9 (9.9.9.9). I use OpenDNS servers instead of my ISP at the router. That way all of my devices get the better DNS.

I see your router is blocking encrypted DNS. That could be because you have Traffic Analyzer enabled on it, which requires that it has access to all DNS queries. Disabling that could make DoH and DoT encrypted DNS queries successful. I am not here to instruct you on router configuration. But you can also bypass this by setting the DNS servers above on your devices.

Probably not a dying access point, but it could need a firmware update. There have been a lot of hacks on routers recently and the firmware updates stop a lot of the attacks. This is pretty advanced and if it is done wrong the router will no longer work. If you decide to look at firmware updates, follow the manufacturer instructions exactly.

Flaky ISP is something that could happen at any time. If the ISP is having internal issues with their network, it will impact their customers like you. Not much can be done about it. Some sleuthing can identify bottlenecks in their network and calls to their support could get them resolved. Not going to provide more information on this either.

Based on past discussions, all these troubleshooting items are way beyond your skill. You should get with the person that manages your network and see if they can determine the causes of your issues, and make changes.
 

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Ok… on safari, on incognito, Youtube works… but when i try to sign in….
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you dont think im being hacked do you??
 

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Probably not hacked, more like some bad cookies. Settings->Safari->Clear History and Website data would definitely clean it up.

You'll lose your logins, and history, but that should resolve the problem.

You might be able to clear the specific Google/YouTube cookies in the Advanced section of Settings->Safari without losing all your history.
 

DR0570

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i did that too. for awhile it would work but once close out my safari… it does this all over again…
 

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look at this now. And the internet was on. Im experiencing alot of errors ive never had before. And they go beyond YouTube. Yes we got weak internet here, but THIS is new to me…
 

DR0570

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This is all recent. Mainly its Youtube for the most part but it goes beyond
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and these are just a few errors. I never had the internet this bad. Occasionally the TV would stop streaming but it seems to be the Ipad that has the weakest internet connectio. This all happened recently.
 

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Looks like a bad internet connection, even some bad DNS in there. Talk to the person that configured the router to get more help. If it seems localized to just the iPad, then resetting the Network Settings and setting it back up may make it better.

The cookie problem with YouTube is well known. Lots of complaints and no fixes, just working around the problem like clearing
 

DR0570

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Found another “treasure”…🙄
8424 This is Amazon Prime Video…
right now im taking care of my mom. I don’t want to bother our internet guy too much..until it’s easier for my mom, she doesn’t like to have people in her house when shes sick…🙄🙄 i hope you understand what im dealing with here and its very hard to explain, if i was on my own back in the US, i could do all i need to do to fix this but infortunatly…☹
thing is though, the internet on my ipad was always hooked up like this, this only happened recently like 3 weeks ago and seems to be getting worse. I think it started with the second to last update i had. The latest update i had did nothing but add more cache and stuff to the System Data giving less storage space.
 

DR0570

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OH…and BTW..this is the latest update
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you think possible its not compatible with the internet connection on here?
im just trying to explore all possibilities here..
 

cjmnews

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OH…and BTW..this is the latest update
you think possible its not compatible with the internet connection on here?
im just trying to explore all possibilities here..
It is not an incompatibility, it is more likely a router or ISP problem, network issues should impact all services (as you have shown) and all devices.

You could reboot the router by unplugging it from power, letting it sit off for 5 minutes and then plug it back in. Wait 5-10 minutes to check your connection to services.

If the iPad seems to be the only device that has issues, then Settings->General->Transfer or Reset iPad->Reset, Reset Network Settings then add your WiFi back to the iPad (assuming you know the WiFi password) may fix it.
 

DR0570

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Well i did reinstall the internet network by clicking “forget this network“ and reinstalling it again… didnt do much good..
 

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Settings->General->Transfer or Reset iPad->Reset, Reset Network Settings does more to the network subsystem than forgetting a WiFi network.
 

DR0570

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but wont wipe out my saved passwords on my ipad, will it?
is this it? (HEY! also discovered another great feature for when i get a new ipad someday😀)
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do i press “reset”?
 
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