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Bradley Allen

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Mar 19, 2011
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My son has an Ipod Touch. It keeps locking up and/or going to the white screen.
I have reinstalled the software from th Apple site, but it keeps doing it.
Where can I find information in this forum for help.
Thanks,
Bradley
 

CaliGirl

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By reinstalling the software do you mean you restored it or updated to the latest firmware? If you just updated, then I would do a full restore. If that doesn't help, then it's a hardware issue. Which Generation is it? If it's less that a year old it may have warranty. You can check by entering the serial number at the Apple website. They'll honor the warranty wether you bought it used or new.
 

Bradley Allen

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Mar 19, 2011
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I backed it up, and restored the software, not just an update.
It comes on and operates properly, but only if you leave it plugged in.
When you unplug it, it locks up, turns white, eventually goes to black.
 
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