Unable to open artists in music app

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funkyg

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Jun 21, 2006
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Hi there!
I'm having an issue with the music app on my iPhone XR. (iOS 13.3)
I have noticed recently that a lot of the time if I launch the music app on my phone and browse by artist, if I click on an artist it won't expand it to show me the songs/albums I have installed or allow me to play that artists songs.
You can see the phone acknowledge the tap with a brief 'highlight' but nothing else happens. If I close the app and relaunch it I may be able to get into that artist but not always.
If I browse by album instead (but still in artist order) I can usually open the album I want to play.
Any thoughts on how to resolve this?
Thanks.
 

cjmnews

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I don't see that issue on similar hardware and OS. Though I am on 13.3.1/iPhone X.

I would try one of these steps and stop where it is fixed:
  1. Kill off the music app and restart to see if that fixes it.
  2. Reboot the phone to see if that fixes it
  3. Delete the Music App, reinstall from the App Store to see if that fixes it.
  4. Backup the phone and restore to see if that fixes it.
 

funkyg

Member
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Jun 21, 2006
Messages
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Hi cjmnews,
Thanks for your suggestions. I did 1-3 with no improvement so ended up restoring the phone. Always a last resort but it worked so was worth it in the end.
 
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