a7dk
New member
Hi everyone,
I have something to complain about unfortunately, and since you are all gadget people you may benefit from my experience.
I had a Samsung bluetooth headset for my cell phone that no longer functions, which I figure is not a huge deal since it's still under warranty. However, calling Samsung's customer service is an exercise in futility.
I first called a few months ago and spoke to a gentlemen who was utterly useless for about half an hour who refused to let me speak to a supervisor or anyone else for that matter. I eventually gave up and figured I'd just take the loss and buy a new one, since it's not that expensive anyway. To make a long story less long, I ended up calling again today since the warranty will expire next month and I have never purchased a new unit.
I first had to navigate through the byzantine telephone computer system before I spoke to a person. This person then had to transfer me to the correct department. Upon transferring me, I was disconnected. This happened 3 times!!! Finally my husband called and managed to get a person to stay on the line with him while they transferred and he was miraculously able to get through without being disconnected.
Apparently the person that he spoke to was worlds better than anyone I have yet spoken to, since they eventually agreed to send us a shipping label so that we can send them the item for repair. (They did ask if we would like the $94 next day air shipping, ha-ha, but we settled for free ground shipping since that exceeds the cost of the headset by far.)
So that's my experience with Samsung, who I think I will not buy from ever again if I can avoid it. Just thought you all should know. Anybody have any other experiences, good or bad, to share?
I have something to complain about unfortunately, and since you are all gadget people you may benefit from my experience.
I had a Samsung bluetooth headset for my cell phone that no longer functions, which I figure is not a huge deal since it's still under warranty. However, calling Samsung's customer service is an exercise in futility.
I first called a few months ago and spoke to a gentlemen who was utterly useless for about half an hour who refused to let me speak to a supervisor or anyone else for that matter. I eventually gave up and figured I'd just take the loss and buy a new one, since it's not that expensive anyway. To make a long story less long, I ended up calling again today since the warranty will expire next month and I have never purchased a new unit.
I first had to navigate through the byzantine telephone computer system before I spoke to a person. This person then had to transfer me to the correct department. Upon transferring me, I was disconnected. This happened 3 times!!! Finally my husband called and managed to get a person to stay on the line with him while they transferred and he was miraculously able to get through without being disconnected.
Apparently the person that he spoke to was worlds better than anyone I have yet spoken to, since they eventually agreed to send us a shipping label so that we can send them the item for repair. (They did ask if we would like the $94 next day air shipping, ha-ha, but we settled for free ground shipping since that exceeds the cost of the headset by far.)
So that's my experience with Samsung, who I think I will not buy from ever again if I can avoid it. Just thought you all should know. Anybody have any other experiences, good or bad, to share?