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Resetting apple ID password

GO TO ADMIN PANEL > ADD-ONS AND INSTALL VERTIFORO SIDEBAR TO SEE FORUMS AND SIDEBAR

boeing nut

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OK, be gentle with me as I am your basic moron. Been trying to reset the password for my apple ID and am getting nowhere. I follow instructions on apple to the letter, but I run into issues. First, when I look on apple's site, I get prompted to click on reset password, but I must be blind as I don't see that option. On iforgot.apple, I plug in my e-mail and phone, that part goes through ok. But when I tap Allow to start the process on my iphone, it now goes to a window on the phone stating cannot verify identity after that. For whatever reason earlier, the phone would prompt me to enter the passcode for the phone, but it kept returning to that same window over and over. Now I'm getting the can't verify window.

The device has IOs 12.1.2.

My Mac has OS X Version 10.9.5.

Thanks for any input, I obviously struggle with this at times.:shake:
 

cjmnews

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Apple has a page on this: https://support.apple.com/en-us/HT201487 for using your devices or a browser.

They also have another site that may help.
https://iforgot.apple.com/password/verify/appleid

The phone is behaving as if it has a different Apple ID than what you are trying to use. But it is not really clear from the description.

I would try to use the https://appleid.apple.com/ site with the Apple ID and email. That may be the easiest. Once the password is changed with Apple, you may have to enter the new password on each device to get the access back.

I would also advise that you look at getting a password keeper to store your passwords (secret questions and answers, pin numbers, etc.), and allow you to randomize them so no one can guess them, using a different password for every web site. I use PWSafe and share the passwords with my Mac, 2 PCs, 2 iPhones and an iPad.
 

boeing nut

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cjm,

Many thanks for your input, but these are things I actually did try. I still cannot get past the "cannot verify identity, session timed out" window.

Think I'll just have to bring it in and see if apple can fix this if I can't get more info.

Thanks again.
 

cjmnews

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Are you doing the web sites on a computer or mobile device? I am finding a lot of these recovery web sites don't support mobile very well.
 
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