Another victim of the cowboys at M Blue
I wish I'd seen these messages before I sent my HTC Desire HD to M Blue, I've had nothing but problems with them ever since.
I sent my phone to them to get the LCD screen replaced, other than this the phone was in full working order. A couple of days later I got a phone call to say that they'd found that the touch screen was not working due to a crack. I pointed out to them that the screen was working fine when I sent it to them but they insisted that it wasn't anything to do with them and was like this when they received it. I asked them to just repair the LCD screen which they did and sent the phone back to me. On return the LCD was now thankfully working fine but the touch screen was not.
I gave them the benefit of the doubt and sent the phone back for the touch screen to be replaced. Surprise surprise a couple of days later I get a phone call to say that they've found that the LCD screen is damaged and that they would happily replace it... for a fee of course. I pointed out to them that the LCD screen was the one they had replace only 2 weeks previously. Their response was that it must have been my fault and that it must have been dropped and as a result it's not covered by the warranty.
I spoke to a manager who tried to claim that when they did the original repair on the LCD screen they also replace the touch screen free of charge... complete rubbish.
He then said that he'd have to speak to an engineer and call me back as what I was saying didn't sound right. Unsurprisingly I haven't received any call so I guess I'm going to have to chase it up in the morning.
And in response to Andy M, I'm not a competitor just a genuine customer who sent his phone for repair in good faith and has been ripped off.
I wish I'd seen these messages before I sent my HTC Desire HD to M Blue, I've had nothing but problems with them ever since.
I sent my phone to them to get the LCD screen replaced, other than this the phone was in full working order. A couple of days later I got a phone call to say that they'd found that the touch screen was not working due to a crack. I pointed out to them that the screen was working fine when I sent it to them but they insisted that it wasn't anything to do with them and was like this when they received it. I asked them to just repair the LCD screen which they did and sent the phone back to me. On return the LCD was now thankfully working fine but the touch screen was not.
I gave them the benefit of the doubt and sent the phone back for the touch screen to be replaced. Surprise surprise a couple of days later I get a phone call to say that they've found that the LCD screen is damaged and that they would happily replace it... for a fee of course. I pointed out to them that the LCD screen was the one they had replace only 2 weeks previously. Their response was that it must have been my fault and that it must have been dropped and as a result it's not covered by the warranty.
I spoke to a manager who tried to claim that when they did the original repair on the LCD screen they also replace the touch screen free of charge... complete rubbish.
He then said that he'd have to speak to an engineer and call me back as what I was saying didn't sound right. Unsurprisingly I haven't received any call so I guess I'm going to have to chase it up in the morning.
And in response to Andy M, I'm not a competitor just a genuine customer who sent his phone for repair in good faith and has been ripped off.