Newbie with iPod Photo 30 GB Connection problems

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MoonlitShadow

Member
Joined
Feb 28, 2005
Messages
93
Points
6
I just got the new 30 GB on Friday. I have Windows XP (SP2) and everything has been installed. I was able to sync with iTunes and transfer songs once so far, but for some reason Windows and iTunes aren't letting me do it again. The last time I connected the iPod, iTunes opened and seemed to be working properly until I started to add songs/playlists to the Library. I noticed ITunes quit recognizing my iPod in the middle of that process, because my iPod just disappeared in the source menu. I checked the iPod tab in preferences and it now always shows "No ipod connected", even when my iPod is securely in the USB port. When I disconnect and then reconnect the iPod, I no longer get the "Do not disconnect" message that I should at first. It doesn't even attempt to autosync and open up iTunes either. Instead, the iPod just automatically goes to the main menu screen as soon as I plug it in. So either the computer (which has no problem recognizing another HP iPod I have) isn't recognizing this one all of a sudden, or this brand new iPod oddly enough isn't responding to being plugged into my computer. I can't even restore it using the updater, because it's not seen by the updater as plugged in either. Any suggestions as far as what to do? Does anyone think this might just be a defective model? Any help would be much appreciated.
 

MoonlitShadow

Member
Joined
Feb 28, 2005
Messages
93
Points
6
I guess that would be best. I did contact apple. After many tries (of plugging and unplugging the iPod back and forth between the computer and the wall) with an ipod specialist we finally got the Apple logo to appear on screen and the ipod to reset. Once it finally reset, the battery icon with an exclamation point over it appeared for about a minute. I knew that usually means the battery is out of power and needs to be recharged. The strange thing is I also knew (and told the specialist) that the battery was fully charged. When I told him that he didn't know what could've gone wrong. I then went ahead and plugged the ipod back into my computer as he advised. To our surprise, the ipod finally responded to being plugged into the computer. When iTunes opened all my songs and playlists were gone for about 2 mins, and then they suddenly reappeared in my library. The screen showed that the battery was fully charged just as I thought it was. My ipod started working and syncing properly after all this, but the apple tech still told me to take it back and get another one...I guess they think the battery may be faulty after all it took just to get it reset? It is strange that it even had to be reset considering I've only had it about 4 days. Anyway, I'll most likely take it back and get another one, but I have one question before I do.

I already have 500 of my songs organized in iTunes. I realize that once I install the new ipod the software is going to format it and probably reinstall iTunes. Is there any way to just let the software format the new iPod but leave iTunes exactly as it is now without reinstalling it and wiping out all my songs and playlists? Will the new ipod recognize everything on iTunes and transfer it all just as it is? The main reason this is important to me is I had to do a lot of the tagging manually, and I have a lot of playlists I already created. Thanks in advance for any answer to this.
 
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