iPod touch won’t sync photos to PC anymore

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Gadzooks

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Hi everyone! Haven’t posted in a while.

So I have had this situation where I sync my photos to my PC, and sometimes it says that there are no new photos to sync. Before now, I would just unplug the iPod, reboot it, and then plug it in again, and it syncs all the new photos and videos.

Yesterday I tried to sync the new photos and videos, probably over 200 of them, and I tried every option of unplugging, rebooting the iPod, restarting iTunes, rebooting the pc. It keeps saying no new photos.

Does anyone know how I can fix this? I don’t want to download them from iCloud if I can do it in a quick sync.

Would reinstalling iTunes and everything fix this? The desktop is running fine, I haven’t changed anything, it has a Western Digital Black in it from 2017, so the hard drive shouldn’t have any corrupt program files.

Should I restore the iPod? Or should I do both? I just don’t know what the solution is.

Thanks everyone!
 

cjmnews

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Some of us are still here.

Generally you don't want the iCloud version of the files as they are usually compressed more than the originals.

Can you explain sync photos to PC? What is Quick Sync?

A normal sync process will put the photos into the backup for the device. There isn't any check for new photos or not.

Now if you are using a 3rd party program, like I do to sync photos from the device to Adobe Elements Organizer, there are issues.

I have to use another program to copy my photos now. Unfortunately, the copy no longer organizes the photos by date shot (an does not auto-rotate, etc,), so I plan on ordering a SD Card reader/writer to use as a staging area. Use the 3rd party program to copy from iPhone to SD card then use Adobe Organizer to load the files from the SD Card into the correct organize locations on my RAID.

What program are you using to get your photos off of your iPod Touch?
 

Gadzooks

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Hey cjmnews! Nice to hear from u!

Okay so I meant to do a sync of the photos and videos “quickly”, rather than downloading from iCloud. I didn’t mean a “Quick Sync. (I thought they might be compressed, I think I compared a file once and recopied it after syncing, deleting the downloaded one. Also I haven’t tried it but I’m assuming that they have to be downloaded one at a time, I have a couple hundred new photos).

Okay so I’m just using the option that comes with Windows. When I plug in the iPod, the yellow folder icon (File Manager) flashes in the taskbar. It opens to a dialog box that gives me three options.

The first one is the only one that works. (Or used to). It says “Import Pictures and Videos” and then below that, “Using Windows”.

The next option is “Download Images from Canon Camera”. This is for syncing the photos and videos from both my Canon Cameras. Because it’s not a Canon Camera, a dialog box opens that says “Cannot Detect Camera. Check Connection to Camera Then Retry”. (With an OK button).

The third option is “Open Device to View Files” “Using Windows Explorer”. If I click on that I just get to look at the iPod “Internal Storage “, which when I click on it, just says “52 GB of 128 GB Used”. It doesn’t do anything.

I just bought another Desktop. It’s running Windows 10. (The current desktop is Windows 7 still). I’m wondering if I should try syncing on the new Desktop? I don’t know why the iPod or Windows 7 is saying no new photos now, it worked before ( although I would sometimes need to reboot the iPod).

If I restore the iPod, are my photos and videos backed up uncompressed to the desktop in the backup? Or do they get synced back from the iCloud?

I have the settings set to “keep originals on iPod set in the settings on the iPod, they aren’t being compressed on the iPod to save space.

Thanks! Have an Awesome weekend, cjmnews!
 

cjmnews

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First off make sure the phone is unlocked before you try and sync. This fixes most of the issues. Based on your 3rd scenario, it looks like the phone is locked. If it was unlocked you would see the DCIM folder.

For long transfers you may have to tap on the screen to keep it from unlocking. You may need to remove the passcode as well. Don't forget to put the passcode back on afterwards.

Second, you could try removing the database of previously acquired photos. You sill have to allow Hidden Files to be seen. It is located in C:\Users\<login>\AppData\Local\Microsoft\Photo Acquisition\PreviouslyAcquired.db you could rename the file to make Windows see all your photos again.

See if the first option fixes your problem.
 

Gadzooks

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Sorry I haven’t replied sooner, I’ve been Super Buzy.

After finding and syncing the DCIM folder, for some reason the iPod was able to sync again!

I have since purchased an iPhone 12. I now have approximately 3,600 photos and videos. I was unable to sync on the Windows 7 pc, but I also now have an i3 running Windows 10, and was able to install the latest iTunes.

Unfortunately I am unable to sync the photos library. It stopped after about 1200 items. It won’t sync more than about 120 items, now only about 60. So I copied the DCIM folder, and tried to sort by date and start numbering them from 0001 and up. I tried putting the folders together, as the folders are not sorted by date. There are duplicate item numbers, and I can’t consolidate the whole DCIM folder into one folder to sort it by date to begin numbering.

I am interested in your idea of using a card reader writer via the lightning connector and transferring to pc and sorting on the pc later.

I see that the lightning to SD cable make it possible to transfer photos into the iPhone. How do I transfer the photos from the iPhone to the SD card? Do I be an App?

Also, will this create a SD card with photos in order by date, numbered incremental?

I also will need an SD card, I’m planning on getting a 256 GB, and a card reader to transfer to the pc.

I noticed that in the DCIM folder some of the files are not standard jpg, png, mov; will using the cable and the SD card still have these unusual file types?

After I get them on the pc, do I need to use the Adobe software, or can I sort them myself?

I tried to sync the 3,600 items from the iPod, and was unable to it. I removed the db file on the Windows 7 pc, and tried resetting, although I didn’t copy the DCIM then try to any again after resetting everything. I would rather not rely on using the iPod as I may not have one in a year or two.

I cant find the db file on my i3 on Windows 10. The folder isn’t there. It still seems too much trouble, and I’d rather purchase the three items to copy the library to SD card & pc if that will keep the library in order by date and order.

I really appreciate the help! Thanks again, everyone, and thank you again cmjnews! Great chatting again!
 

cjmnews

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That is unfortunate that you are unable to sync directly anymore. As described above I am having similar issues.

It is good that you were able to retain the date on the photos in the subfolders inside of DCIM. I was expecting that you would lose the date. The duplicate numbers is odd, as I thought cameras and phones use a counter that increments with each photo. I suppose an operating system update or restore could reset the counter causing duplicates. There is nothing stopping you from renaming the duplicate values to new values, i.e. two files names 1234 to 1234a and 1234b. If you have a script to rename the files, it could be written to look for the letters and increment the counter for each letter. This seems like a painful process to do manually.

The solution I was talking about was to use an SD card to transfer from the iPhone to the PC using 3rd party software then using my Adobe software to read the photos from the SD card and organize them into my photo library.

An SD card direct with the iPhone is also possible. I have seen them for sale and reviewed here on iLounge in the past. They typically have an app to sync the photos and will rename the photos with duplicate numbers automatically.

The non-standard files would definitely appear on the SD card with a manual copy, and may not appear with the app usage. Some of these files are the thumbnails you see, others are the live photos that have a corresponding JPG, and with the iPhone 12 you will see the heic files which are a new format that not all software supports (you can get an HEIC plugin for Windows 10 from the Microsoft Store, be sure to read the articles on getting the free version instead of paying $0.99) and if the app is aware of this type, it will copy it, but if the app is older it will ignore it. I would expect a photo copy app to get only the well known file types.

You don't need the Adobe software (Photoshop Elements). That is what I use. You were using Microsoft to get to the photos, Windows 10 has a Photos app that could be used to import and organize the photos. You can organize yourself but that seems tedious.

Syncing with an iPod is different than an iPhone. The iPod usually takes the photos from the computer and stores them on the iPod so they exist on the computer and the iPod. The iPod doesn't have a camera, so it can't generate photos. Getting photos off of the iPod is a manual process. Basically you need to enable Disk Mode and copy the DCIM folder or individual files.

I don't understand what db file you are referring to on the Windows 7 PC, maybe provide a path, and I can figure this out. I have a couple Windows 7 systems lying around I could play with.

My experience with the 3rd party application is that it does not organize the photos like I want. I have to use a second application to organize by Year_Month_Day folders.
 

Gadzooks

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Hi cjmnews!!! Great to chat again!!!

Thanks for your prompt reply and the additional information. I really appreciate your help. I see when I Google that syncing photos that it is a problem. I understand that I could use a script to renumber the photos, but it seems that it would involve having the individual DCIM folders open and sorting by date to try to get them into one folder anyway. It seems tedious, as you have said.

I’m catching up still on the technology, I don’t understand how I can get the photos off the iPhone ont a SD card without the lightning to SD card adapter. (I understand that I would need a card reader for the pc). How would I get the photos onto an SD card without the lightning “dongle”? And you mention using a 3rd party app. Is that an app that I need on the iPhone? Can you suggest an app here, or would you mind pm’ing me a list of apps if you can’t list them here?

As long as the photos are numbered chronologically in order of date, I don’t have a problem, I presume the SD card reader comes with an app for the Windows to transfer to the pc?

Okay so some of the photos will be in different formats, some are thumbnails, I don’t have many Live Photo’s I turned it off when I got the iPhone as I found it annoying.

I appreciate the information on using the Microsoft app to convert the new format files and I’m not worried about the cost if it’s inexpensive.

Sorry I should have pointed out that the iPod is an iPod Touch 6th Gen 128 GB, however the photos are duplicated in the cloud and on the iPhone, and my iPhone is a 256 (I may upgrade to a 512 pro, I should have just gone all in and spent the extra $500 cad, the 256 was $1500, no biggie). So the iPod touch is getting pretty full with the music library and apps, the photos are 34 GB, the apps are around 30 GB, it’s got about 86 GB now, I would have to compress the photos otherwise I believe deleting them would remove the iCloud in 30 days and I would lose the library off the iPhone. I intended to clear out the photos off the iPhone when it was getting full and starting a fresh library, (to avoid compressing them and filling it up and having the iPhone compress the new photos too). and having the photos on a memory stick, and eventually on a duplicate set of 100 GB M-Discs, which means I don’t have to worry about the iCloud. I could always upload them to my WeTransfer, I can upload 20 GB files, I have the pro account, I think I can upload a few zip files with the library if I want it in the cloud as well as on my M-Discs.

I actually plan on making 4 of everything and storing 2 offsite in case of fire etc. as insurance. The reason for duplicate sets is in case the disc gets scratched or fails for some reason, I have another disc right here without having to go to my offsite to get a second M-Disc.


I’m not at my desktops so I’ll make another post if you want to look at the db file on the Windows 7, but I can’t run the latest iTunes to sync the iPhone anyway on Windows 7, and the file and folder is not the on Windows 10 home on the i3. I have the latest Windows 10 and the iOS on the iPhone is updated as well. I like the idea of avoiding using the DCIM and regular syncing as it doesn’t seem to work at all.

you mentioned that the 3rd party app doesn’t sort by date? Is that the app I would use on my iPhone to put it on the SD card? That’s a problem, but I guess if it’s all in one folder I could then use a script like you mentioned?

I don’t understand when you say 3rd party app if you are talking about the iPhone apps or the pc apps.

Is this problem only with pc’s? Would it be easier to get an iPad or something? Or is that still a problem too?

I really appreciate that you let me know about the SD card transfer. If this works this will be a lot easier than having to sort the DCIM. The 3 items will probably run me around $180 or so; (I haven’t priced up the SD card reader yet but the 256 GB SD card is about $55). I’m planning on getting the official Apple dongle it’s around $60 cad. Might as well!

Thanks! Looking forward to your reply cjmnews! Have a great evening!
 

cjmnews

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I saw it was an iPod Touch right after I posted. Those have cameras in them so they should work like iPhones.

If the photos are on iCloud and the iPhone (and if you have iCloud on your PC they should also the there as well) do you need them on the iPod Touch? You could disable the iCloud Photos on the iPod Touch and have the space available.

You get the photos off of the iPod Touch using the standard sync lightning to USB cable connected to your PC. When you plug in an iPod Touch or iPhone to a PC with iTunes installed on it, the device will ask if you want to trust this PC (allowing automatic sync and photo access via USB) and you answer yes, and enter your passcode to confirm.

Side note: If the PC does not have iTunes on it, every time you connect it will ask if you want to allow this PC to access your photos or not. If you answer yes the PC can see your DCIM folder.

Additional information: Whether or not iTunes is installed if the PC is allowed to see the photos, you will see a device named Apple iPod Touch or Apple iPhone, click on that , then click on Internal Storage, there you will find the DCIM folder all the photos you have taken or saved on the device. Items that were synced from a PC or iCloud Shared Albums will not be accessible with this method.

To finish the process of getting the photos off of the device, the 3rd party app I use is a PC software program called Syncios that reads the photos from the DCIM folder, and I tell it to put it into a staging area (USB connected SD Card) to get the photos off of the iPhone successfully. Then I tell Adobe Photoshop Elements Organizer to get the photos from the SD Card and organize them into my photo library on my data drive.

..................................................---------Syncios-------
..................................................|.............................................|
Rough Diagram: iPhone----PC----SDCard <
..................................................................^....................|
...................................................................|-Adobe--|

The forums automatically remove redundant spaces so I had to use periods to align the rest. Ugly. Pretend the dots are spaces and the lines make arrows.

You can use a dongle connected to the iPod Touch/iPhone, but you still need to take the card out of the dongle, put it in your PC (assuming you have a reader slot) and move the photos off of the card to the PC. I am doing this without moving the card between devices.

Your diagram: iPhone----SDCard
PC----SDCard

In your solution you would have an app on the iPhone that comes with the dongle to copy the files off of the iPhone to the SD Card. The app could be smart enough to renumber the photos and handle the duplicate values. The app could be ancient and only work on iOS 9 and is no longer supported. Care will have to be taken when selecting the dongle. You would also have your photo organization software to import from the SD Card to your PC.

Some applications I have used for organizing files have done some limited renumbering where if I had two files called IMG_1814.jpg in different folders I would end up with IMG_1814.jpg and IMG_1814-1.jpg in a consolidated folder. I don't recall which one did this.

You say these are iCloud photos. Where did they originate? The iPhone? If so, then this is where the photos can be copied from. If they originated on both the iPhone and iPod Touch then you will need to sync from both devices.

If you are using iCloud on the PC to get the photos, they MUST be copied from the iCloud folders to new folders as when they get removed from iCloud, then they also get removed from the PC.

I am big on backups as you know. None offsite yet. Was considering taking a drive to work as an offsite backup before COVID. Your plan seems solid if the M-Discs don't lose integrity over time. I keep reading about DVD and CD media degridation and I am concerned about my home movies as I only have 2 copies on DVD.

The photo transfer problem does seem to be a PC problem. It looks like Apple, Microsoft and Adobe are not playing nice, forcing us to go through hoops (the Syncios SD Card solution) to get our photos saved and organized. Using an iPad would not really help as you still have photos on your iPhone that you want backed up to a PC and elsewhere.
 

Gadzooks

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Good Evening cjmnews I solved it!!! I found a program for the pc that copies (syncs) the iPhone and iPad (I haven’t tried the iPod yet, but I don’t need to, everything is on the iPhone) including contact, books, movies, etc. It looks like I synced my voice memos too. However, it will only sync 20 files per day, without purchase. Its called EasUS MobiMover. It’s $19.95 for one month, $29.95 for one year. and $69.95 for lifetime. Unfortunately I only had $95 Canadian in my bank so I wasn’t able to purchase the lifetime, it may actually have gone overdraft (exchange is probably around 1.37), so I went for one year as it was only $10 more. I selected Photos, and it stars copying them, for some reason the number of files total jumps to over 6,000, it looks like it’s adding the photos in my albums, which it sorts into folders with the album name. Nice touch. I have 3829, and it synced 3,824. I don’t know what the other 3 files are yet, I’m going to sync again both the DCIM, removing the AAE’s and associated photos, screen shotting them, then deleting the originals and resuming with the EasUS MobiMover.

I have two things I need to do, one is that I need to take any photos that I edited that gave an AAE file, (the EasUS software doesn’t save the AAE files) and look at each one and screenshot it for a hard copy. I can the either keep or delete the original that has the associated AAE file.

it’s a bit tedious, for example, I’m starting on 100Cloud in the DCIM, and sorting the AAE file to the top, and counting them. Then resorting by File number, and scrolling down and cntrl clicking the AAE and the corresponding photo, I’m presuming it’s all png’s, I don’t have the extension showing in the file name so I have to look at the file type column. It’s actually easier than that. The AAE files are *.AAE at the end.

I did find one file that had the same number, it was xxxx(1) so I have to actually look at both photos before I do anything.

I’m cutting out the AAE files and the corresponding png into a new folder (so I currently have in the DCIM Feb 12 2021 folder, a folder beneath called “100Cloud AAE photos copied out”, and so on for each DCIM sub folder.

I got into a bit of a mess when I cut instead of copied and when I tried to copy back it said there was two photos with the same name. So I’m recopying the DCIM and using the software again and starting over.

Once I look at all the photos that have an AAE I’m going to screen shot them and delete the originals on the iPhone. Then delete or move to another folder from the DCIM. At this point I should reuse the EasUS software again.

The other thing is that I need to go through and see which photos and videos I no longer want to keep. I need to do this both on the iPhone and the folder on the desktop from the EasUS software, (it gives you and option to decide where to put it, it defaults to the desktop and stores it with the date in the folder name).

At this point I’m probably going to completely clear the iPhone. They are in the iPod and in the cloud, I believe I would probably clear the iPod. I may save some recent photos for sharing, they will get synced a second time when I do it again though.
You mentioned that I can turn off cloud for my Camera Roll on the iPod? That would be handy to keep a copy, even if I end up compressing them. Is that in Settings?

My question for you is when I sort the folder (it’s all one big folder with 3,824 files, it’s nice!), the numbers of the files are all over the place. (I’m not worried about the Heic files just yet, I’ll ask you again later about an app to convert them, I believe you said a paid Microsoft app?) You mentioned using a script. Could you please recommend a really good program that is inexpensive that runs on a pc? I haven’t ever run a script before.

I need to get organized here, I’ll tell you the M-Disc burner I bought, I bought an external slim one but when I got it it says SL M-Disc (single layer, which is 25 or 26 GB), at 4x. So I sent it back and purchased an internal M-Disc burner and an external drive bay (it comes with an a/c adapter and runs on USB 3, (3.1?) I don’t think it can be run on USB 2. It also says SL M-Discs at 4x. The 100 GB M-Discs are sold for example at Amazon, a ten pack is like $180 cad or something, but a 25 spindle of 100 GB is $330 or so, so under $10 usd per disc or so. There are apparently 106? I think and also possibly 128’s but I’m not sure I haven’t seen them, just 25, 26, 50, and 100 GB. I think I saw 102 but not in a 25 spindle? The disc are made by Verbatim, they actually aren’t M-Discs, they don’t have a “rock like layer”, so they aren’t etched in “stone”, (they are see through I think it’s silicate or something, glass? sand? Anyway the Verbatim what they’ve done is they changed the organic dye to an inorganic dye, and even though it still takes a more powerful laser to burn them (5 or 7x ?), they can apparently be burned in most newer drives. They can be played back in any Bluray drive that plays quad layer Bluray discs.

I have more than 100 4.7 M-Disc, which I may or may not ever use, (about $3 per disc or so cad in 25 spindles), but you can’t get the M-Disc brand Blurays, the Melinniata website is gone now, the 4.7 discs were being made in Chekoslovakia, I think in Tiawan now. M-Discs are rated for 1000 years (as long as they don’t get scratched, snapped, in a fire or thrown in the oven, or of course, lost or stolen, I think if they get frozen that are okay though!), but they said that the acual test were something like 60% fully readable after 585 years. That’s another reason why I’ll be making 4 sets. If I lose or scratch one I’ll copy it over as soon as I can. The Vebatims, they were never tested. It isn’t possible to find out the life of these Blurays, but I bet it’s a LOT longer that the 5, to 8 to 10 years for an organic dye disc.

I’m using ImgBurn version 2.5.8.0 from Majorgeeks website, it’s opencandy spyware free, (and another spyware I can’t find the note I’ll look for it if I have time), when you install it say no to check for updates. Don’t get any other versions from anywhere else. Get the EasUS MobiMover from Majorgeeks too. I really don’t download anything if they don’t have it, which they usually do. Or use your favourite program. It takes 1/2 hour to burn AND verify a 4.7 GB (at 4x, it won’t do it at any other speed), so it’s about 10 hours for a 100 GB, but I’m wondering if to QL 100 GB burn at 1x, if it is it’s gonna take 40 hours! That’s 1/2 days continuous. I’m going to test one to make sure my drive burns QL Bluray M-Discs. I’ll let you know soon, I need to find out then I’ll tell you the drives I have, and if you get the internal drive, the bay that I bought.

Looks like I saved myself buying an SD card and a card reader!
 

Gadzooks

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Sorry I was editing and the 5 minutes time limit ran out. I meant 1 & 1/2 days, if the 100 GB’s burn at 1x only. Also the one year for the EasUS MobiMover was $39.95. I’ll test one in a bit! See you tomorrow!
 

Gadzooks

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Oops I’m too late to edit again! It’s $29.95 per year, sorry! Also when you plug in your iPhone or iPad it will launch the Microsoft photo app, just close it the MobiMover is behind it.
 

Gadzooks

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If you want you should get the Lifetime for $69.95 as I just checked my email and I will be billed $84.76 Canadian yearly on February 13th, about $65.95 or 69.95 usd probably. I may contact them and ask to be upgraded to lifetime, but I bet they say no...
 

cjmnews

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You should be able to edit a previous post at any time using the edit button at the bottom of the post. Maybe as an Moderator I always have the edit button and users do not. I have run into the post timeout before as well, but I just open the thread in a new tab and copy my edited version over there.

The software I am using to download from the iPhone to the SD Card is free. Adobe isn't of course. Still on 2019 of Adobe as the 2020 version didn't add enough features to warrant an upgrade.

EasUS MobiMover is one I have seen and it seems pretty good. Based on your description it seems to do the job that you need.

The AAE files are an XML description of edits you made to the jpg file. When you get the jpg, you are getting the original. There does not seem to be a way to make Windows use the AAE file to show you the edited version. The screenshot method is a decent work around. Then you can delete the AAE files and have both the original and edited versions, but with different numbering and dates assuming you don't take the screenshot immediately after editing.

Disabling the iCloud Photos on the iPod Touch should be simple:
Settings-><Apple ID>
iCloud->Photos
Turn off iCloud Photos (I assume this is off already, but this will disable storing your Photos in iCloud, as most of us don't have enough space in the free storage for our photos. You can turn this on if you do have space in iCloud, and then no photos will be on your device unless you specifically tell it to save a particular photo to your device)
Turn off My Photo Stream (to eliminate recent photos from being downloaded to the iPod Touch)
Turn off Shared Albums (to eliminate shared albums from being downloaded to the iPod Touch)

The numbers on the photo files can be all over the place. There really is no need for them to be sequential. They are only different to prevent overwriting photos as you take them. If you need them to be sequential, a PowerShell script could be written to do that. You just need to decide the format that you want the result to be. Or use a tool from the Microsoft Store. I have not used it, but it may do what you need.

There are many ways to rename that are described all over the internet. If you want a PowerShell script, let me know. I can do that for you, as I have done PowerShell for my day job.

The HEIC files may not be viewable on Windows 10 unless the manufacturer of your PC put the Windows Store extension on your PC for you. I built my own PC this time so I had to get the extension myself. Lifehacker has an article on the HEIC and HEVC extensions. I am still waiting on Adobe to add HEIC and HEVC to their suite to purchase an upgrade.

There are apps out there that can convert HEIC to JPG, but really since the Apple device provides both you don't need a conversion app. This assuming you have Settings->Camera->Formats set to Most Compatible.

4.7GB is the same as a DVD. So is the M-Disc any different than DVD?

I also used ImgBurn in the past. The MajorGeeks version is a good tip. The project has been dead for 8 years, so I can imaging updates are not needed. Downloaded my copy now.
 
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