Code Monkey
New member
The other night I encounter the first serious glitch in the iTunes store that's affected me in the more than six years I've been using the program. I searched for a program called "Uzu" based on comments in reviews for another program. I clicked on the app description link and suddenly see a bunch of stuff start downloading. With no request for my password or confirmation dialog, I have somehow "purchased" a playlist titled "Uzu" by clicking on the Uzu app description. Great, there's $12 taken out of my bank account even though I never did purchase the playlist and cancelled the download immediately.
I use the "report a problem" function and tonight they refund my money. However, instead of apologizing for the store error, they chastise me for making a mistake telling me this is a one time exception and in the future I will be held responsible for all purchases. The icing on the cake is the rep tells me to use the shopping cart feature in the future to avoid such boneheaded mistakes on my part; the shopping cart is an option that hasn't existed for more than two years!
Am I really going to be held responsible for store errors in the future because Apple can't admit to making mistakes? I feel like I should swear off of ever using the iTunes store again, but when you've got an iPad and touch in the house, pretty unlikely that's going to happen in reality.
I use the "report a problem" function and tonight they refund my money. However, instead of apologizing for the store error, they chastise me for making a mistake telling me this is a one time exception and in the future I will be held responsible for all purchases. The icing on the cake is the rep tells me to use the shopping cart feature in the future to avoid such boneheaded mistakes on my part; the shopping cart is an option that hasn't existed for more than two years!
Am I really going to be held responsible for store errors in the future because Apple can't admit to making mistakes? I feel like I should swear off of ever using the iTunes store again, but when you've got an iPad and touch in the house, pretty unlikely that's going to happen in reality.