This is what i sent them...ill see what they say and decide if I want to just screw it and go for the non-engraved one in the next few days:
Dear Apple Customer Service,
I am here at the end of the third week since i sent my iPod to you for service. The brand new iPod I ordered (I was one of the first to order, as I ordered within a few hours of the release of 5G by Mr. Jobs himself) had many issues as I noted in the service request (poor battery life under optimum conditions, lagging menu navigation, jitty navigation after playing movies, inability to turn off after playing movies and an odd clicking noise on the dock connecter) and there for, within just a few weeks of having the iPod, decided it would be best to send it back for repairs or replacement. Your website says a time frame of 2-3weeks can be expected for such a case to be completed.
The engraving i got on the iPod was important to me, and this is why i sent it in for service, instead of having it replaced with a nonengraved one. If I was not willing to wait the quoted 2-3weeks I would not have.
Now I am told that the status of my iPod is uncertain and the time that i will recieve it back is indefinate. I understand that during this holiday rush, the supply of such a popular product is short (there must be a shortage, right? or else i would have mine back by now). Despite any shortage, if there was a backorder or delay, then it would be appreciated if the customers who've sent their iPod (or any product for that matter) to be notified of their status and the delay they will experience.
Now, on top of that, the only compensation that I've so far been offered to make up for this delay is to have a non-engarved iPod shipped to me, which I was told would take would take another 1-2weeks. While I appreciate the thought, again, the engraving is important to me, and I find it ridiculous that this is all that I have been offered to make up for the delay, especially after not having been notified about it.
I have spoken over the phone with customer service twice now and while the representitives are always polite and as helpful as they can be, the information they have has not been helpful to me at all.
I find it very frustrating and dispointing that even after three weeks of having the case open, I can not be told when I'll receive my iPod. In the past I had heard very good things about Apple care, but after this experience and after hearing several others experiencing the same situation, I know by personal experience not to rely on Apple's care.
I would appreciate a response.
Very disapointed