Apple TV Onkyo Problems

[Chilltravelers]

I have my Apple TV 4 patched through my Onkyo TX-NR626 via HDMI. The receiver is the hub to my Samsung SmarTV. Every once in a while the music cuts out and I see a box in the upper left corner that says HDMI1/DVI. When it disappears, the music starts again.

Seems to me it is some sort of lookup or check. Irritating.

Any ideas of how to fix this?

Bob

 

[cjmnews]

Onkyo had issues with their HDMI ports on several models. They acknowledged the issue as was fixing it even out of warranty (I own a TX-NR717 without the issue, but I hung out on their boards answering questions until their password rotation policy was enabled).

Your is not exhibiting the typical behavior reported by other users, but it could be a precursor to the actual issue. First thing to do is check for a firmware update. Install that if there is one. If you are up to date, then perform a factory reset of the Onkyo, then re-set up your system and see if that helps.

If that does not work, I would contact Onkyo support about it.

 

[Chilltravelers]

Thanks!

I checked and my firmware is up to date.

I took the opportunity to change out the hdmi cable, changed to a different hdmi port and did an Apple TV OS update. So far so good. Seems to have stopped the stuttering I was having with Apple Music.

Thanks for the insight.

Bob