Apple ID verification keeps failing

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hlauger

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I have an ipod touch 6th generation that was under my daughter's child apple id. She just got a phone and now we are passing the ipod on to my son. I have created an apple id for him under mine and we are connected in family sharing. I tried resetting the ipod to factory settings and setting it up under his apple id. It won't accept his id and password and repeatedly says "verification failed." I then restored the ipod (it was backed up on my macbook) under my daughter's account with the thought that I would try and log out of her account and then log in with his info. When I try her username and password I get the same thing, a spinning star forever and finally "verification failed, there was an error connecting to the Apple ID server." I cannot sign in out of accounts on the ipod no matter what I do. I've tried disconnecting the wifi and reconnecting. I've tried turning Airplane mode on and back off (Apple website suggested that??!) Any suggestions before I go completely insane?
 

cjmnews

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Looking at historical system down time yesterday, I don't see anything that would say Apple was having issues. There were some ISP issues yesterday, but since you were able to create the account, I would say that is not the issue either.

I am assuming you already disabled Find My iPhone from the device (Settings->Apple ID->Find My->Find My iPhone) and added the new account to have access to buying (Ask to Buy) and iCloud on your device as you would have done with the other child accounts.

Being a login of a new device, you will need to ensure another device is nearby to approve the login. There is usually a popup on all established devices to approve a log in from a new device. This could be your MacBook, or your own iPhone. I suspect this is the root of the problem.

The WiFi disconnect/reconnect and airplane mode on and off are good suggestions to ensure the device can get to the internet through WiFi, these steps will clear bad connections and hopefully make new ones. You can also use a hotspot on your iPhone to create a WiFi connection for the iPod Touch if you suspect your home ISP is preventing access to the Apple servers for some reason. These are not insane steps.
 
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