6th Gen iPod Touch Not Pairing with Sony Soundbar?

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MoonlitShadow

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Hi Everyone,

I have the latest version of iOS (11.4) on my 6th Gen 128GB iPod Touch, but the iPod doesn't detect my Sony HTMT300 Soundbar at all when I turn on Bluetoooth on both devices. Oddly enough, my iPad Pro (also running 11.4) detects, pairs, and sounds great in the same room with the same soundbar. All 3 devices are under a year old and I haven't had any issues other than this with any of them.

I have tested the iPod Touch with Bluetooth headphones (Beats) and they paired and sounded fine as well. So, there's nothing wrong with the Bluetooth chip in the iPod itself. However, there's also nothing wrong the soundbar's BT b/c the iPad can detect it.

I have checked with Sony's support site and there are no firmware/software updates for the soundbar itself, and there are no known reports of this issue shown there. I would really like to be able to use my iPod with this soundbar as this is where most of my music is stored. Very frustrating especially knowing it works well with the iPad Pro, and I believe even an iPad mini detected it fine. What could be the difference with an iPod Touch? Has anyone had this issue with a soundbar? Any suggestions for a solution would be greatly appreciated.

Thanks in advance!
 

cjmnews

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I don't think the iPod Touch will be able to connect as it uses Bluetooth 4.1 and the Sound Bar (as the iPad Pro) use Bluetooth 4.2.

This is a hardware thing that can't be altered.
 

MoonlitShadow

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Hi cjmnews,

Thanks for responding. I had the same theory so I took the iPod to Best Buy to ask that question. The Apple specialist there said he believed it should still be compatible. So, I brought the iPod over to that soundbar (which is still on display to use in the store) and of course, quite frustratingly, he was right. The iPod paired fine with the same soundbar in store!

So, the question remains, what could be preventing the iPod from recognizing the soundbar in my house? Do you have any idea? Another strange thing is, the rooms in my house are relatively small and I'm not far away from the soundbar when trying to get the iPod to recognize it.:shake:

I don't think the iPod Touch will be able to connect as it uses Bluetooth 4.1 and the Sound Bar (as the iPad Pro) use Bluetooth 4.2.

This is a hardware thing that can't be altered.
 

cjmnews

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Sometimes those little revision differences will cause it to not work. I am glad in your case this is not the cause.

The Bar can pair with up to 10 devices. So that should not be a problem adding on the iPod Touch.

As for resolving the issue, I would pair up close to the bar. Their instructions seemed to indicate that distance and 2.4GHz interference (WiFi A, B, G and slow N) could cause problems with the pairing process.

The connection status is indicated on the bar. You may have to also disable Bluetooth on the other devices in the house during the pairing process.

I am really just paraphrasing the manual.
 

MoonlitShadow

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Thank you so much for your help! I called Sony support about this and after going through all the troubleshooting steps that I had already tried, they originally told me that maybe the iPod isn't compatible with the soundbar. So, I told them I took it to BB and it worked fine there. They were perplexed about the problem after hearing that too.

Finally, a level 2 tech figured out that my router (WiFi signal as you said) is blocking the iPod from connecting to BT on the soundbar. The router is only 10-11 ft away and can't easily be moved from where it's set up. I never would've thought of this b/c I've had other soundbars and never had this issue.

They advised me to cover the router (with foil believe it or not) and that seems to have worked right now. It's a strange "solution" but I'm grateful it works. Do you have any other tips to stop this sort of signal blockage?

Sometimes those little revision differences will cause it to not work. I am glad in your case this is not the cause.

The Bar can pair with up to 10 devices. So that should not be a problem addinl

As for resolving the issue, I would pair up close to the bar. Their instructions seemed to indicate that distance and 2.4GHz interference (WiFi A, B, G and slow N) could cause problems with the pairing process.

The connection status is indicated on the bar. You may have to also disable Bluetooth on the other devices in the house during the pairing process.

I am really just paraphrasing the manual.
 

cjmnews

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I generally put routers up high near the center of the home. The signal carries well that way and eliminates most dead spots.

The proximity of the router to the sound bar was a concern, and the foil solution is a temporary fix to get the Bluetooth to connect. Hopefully you can remove the foil and use it now that the devices are paired.

If the foil is needed for use after pairing, then can the router be moved up, and the foil place under it to help shield the soundbar from the signal?

I have not had this issue as the spaces I have lived are usually large enough that I am more concerned about dead spots than interference. It was fun having my office in the weakest signal strength of the WiFi, then close the door to lose the signal completely.
 
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