• Please note that signatures and avatars on iLounge are only available after reaching certain membership thresholds.


    In order to be able to have a signature, users must have been a member for 7 days and have accumulated 10 posts.


    Avatars are reserved for only the most senior of iLounge forum members. Users will not be able to use an avatar until they have been a member for a minimum of one year, and accumulated 1,500 posts. This is considered the Veteran Lounger level of membership.

    A note on post whoring...

    We welcome and encourage our members to make valuable and useful contributions to the iLounge forums, and to have fun, socialize, and actively participate in discussions on the forums. However, as per the Forum Policy, we will not tolerate excessive and unnecessary posting. Posting inane and pointless messages solely to increase one's post count in the hopes of reaching a higher membership level will be dealt with by the forum staff. Unnecessary posts may be subject to removal, and persisting in this behaviour will result in post counts being reduced and any further action being taken as deemed necessary.

  • With the number of recent threads from brand new users that we have observed in our Classifieds forum selling goods under questionable circumstances, we have instituted a new policy restricting new members of iLounge from posting new threads in the Classifieds forum until they have reached "Regular Member" status.

    New users become Regular Members once they have made 10 posts and been a member of the iLounge Forums for at least 7 days. Prior to this time, members may still read the Classifieds forum, and even respond to existing threads for items being sold by other members, but they may not create new threads advertising their own items for sale.

    This will hopefully help to protect our user community by discouraging fraudulent users from signing up and posting classified ads without having at least a very basic level of established membership in our forums.

    Obviously all users should still exercise due diligence when making use of our classifieds forums, but we hope that this restriction will help to decrease the number of blatantly fraudulent ads that we have been seeing in recent weeks.

    Please be sure to review our Classified Forum Policy for more information.

Resetting apple ID password

boeing nut

New member
OK, be gentle with me as I am your basic moron. Been trying to reset the password for my apple ID and am getting nowhere. I follow instructions on apple to the letter, but I run into issues. First, when I look on apple's site, I get prompted to click on reset password, but I must be blind as I don't see that option. On iforgot.apple, I plug in my e-mail and phone, that part goes through ok. But when I tap Allow to start the process on my iphone, it now goes to a window on the phone stating cannot verify identity after that. For whatever reason earlier, the phone would prompt me to enter the passcode for the phone, but it kept returning to that same window over and over. Now I'm getting the can't verify window.

The device has IOs 12.1.2.

My Mac has OS X Version 10.9.5.

Thanks for any input, I obviously struggle with this at times.:shake:


Staff member
Apple has a page on this: https://support.apple.com/en-us/HT201487 for using your devices or a browser.

They also have another site that may help.

The phone is behaving as if it has a different Apple ID than what you are trying to use. But it is not really clear from the description.

I would try to use the https://appleid.apple.com/ site with the Apple ID and email. That may be the easiest. Once the password is changed with Apple, you may have to enter the new password on each device to get the access back.

I would also advise that you look at getting a password keeper to store your passwords (secret questions and answers, pin numbers, etc.), and allow you to randomize them so no one can guess them, using a different password for every web site. I use PWSafe and share the passwords with my Mac, 2 PCs, 2 iPhones and an iPad.

boeing nut

New member

Many thanks for your input, but these are things I actually did try. I still cannot get past the "cannot verify identity, session timed out" window.

Think I'll just have to bring it in and see if apple can fix this if I can't get more info.

Thanks again.


Staff member
Are you doing the web sites on a computer or mobile device? I am finding a lot of these recovery web sites don't support mobile very well.