M-Blue Mobile Phone Repairs - DO NOT SEND YOUR PHONE TO THEM!
I sent two iPhone 3GS's to this company on two separate occasions for screen repairs. When the first one arrived back with us, the screen was repaired but the phone kept switching itself off, not a problem that it had prior to being sent to M-Blue. We returned it to M Blue who said there was nothing wrong with it and they returned it to us. It has not been used since as it is an unreliable phone and therefore useless to us.
Giving them the benefit of the doubt, I then sent another iPhone 3GS to them for screen repair. When this one was returned we were unable to hear anything on it at all. When we queried this, we were asked to send it back and then told that we would have to pay for a new ear piece to be fitted, which we did. It had, however, been working perfectly well when we sent it off for the screen repair. The ear piece was replaced and the phone returned to us where it very quickly - half an hour - developed a white screen. It was once again sent back to M-Blue together with the original i-Phone that still was not working, as we were by this time beginning to think that something was not quite right!
I have spoken to someone in authority at M-Blue this morning. He is adamant that the problems with the phones are not attributable to his company. He tells me that the first i-Phone has been on test for six days and is yet to switch off - we will see - and that the second iPhone must have been "knocked or dropped" by us upon receipt as it now requires a new LCD screen which they will be happy to do (at a further charge)! I told him to send them both back to us and to do nothing more. I will send them to the reputable company in London that I used prior to deciding at the end of last year to give our business to a local company.
M-Blue even suggested to my colleague this week that Royal Mail could be responsible for damaging the phones, despite the fact that they have always been either boxed or very carefully and substantially wrapped in bubble wrap. We have also spent a lot of money on sending the phones backwards and forwards by Special Delivery!
M-Blue's attitude is that they are blameless. I told them about the reviews that I had seen on this forum and they simply replied that I should read the reviews at another review site as there are many glowing reviews about them on there. Having searched I could find only three and one of them said "Avoid at all costs". Needless to say there is now another one on there in a similar vein to this one! In fact, the representative that I spoke to this morning seemed far more concerned that one of my disgruntled colleagues had approached their MD in a petrol station (recognised by his private plate) to express concerns at their so-called repairs!
I now intend reporting them to Trading Standards. If enough people do so then something will stick, and they clearly need investigating.