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sailboatracer · 12-24-2005, 03:04 PM

I cannot put photos on my ipod.
Every time I try to put photos on it I get a message that says

"The ipod "XXX's ipod cannot be updated because the required file could not be found"

I called tech support and they were clueless.

Has anyone else had this happen to them? How did you fix it?

Tech support said it could be something else on my computer that is causing it but they had no idea what.

sailboatracer · 01-05-2006, 12:05 AM

::::::: BUMP :::::::

Macromedia · 01-05-2006, 12:12 AM

Try a hard restore. Its will erase all of you music and any data on the ipod so make sure you have everything backed up some where. This will return your ipod to factory settings with no files missing.

daking89 · 02-22-2006, 01:49 AM

YES finally someone thats had the same problem as me

all music updates fine when i plug it in, but i cant get any photos to update, All forums i found on google have constant users asking for help but no answers!

When i plug in the ipod music starts updating fine, then a pop up comes up saying "The Ipod 'MC iPod(name)' cannot Be Updated. The Required File Cannot Be Found."

I havent moved pictures around and itunes seems to be finding the pictures folder no probs. i have around 10gig free so space shouldnt be an issue.

Im using Windows XP (SP2), iTunes 6.0.3.5 (latest atm) and the latest firmware update for the iPod photo 1.2.1

I've tried reinstalling itunes and also restoring ipod to factory settings and then updating which did nothing, the same error message came up

now i have no photos on my ipod

War Machine · 02-22-2006, 06:28 PM

i had the same problem with uploading photos. all i had to do was remove them, put them in a folder on my desktop and sync to it. now it works fine

pestilence · 02-22-2006, 06:33 PM

Quote:

Originally posted by War Machine
i had the same problem with uploading photos. all i had to do was remove them, put them in a folder on my desktop and sync to it. now it works fine

The same thing just happened to me...
I'm sorry I'm Comp. illiterate... What do you mean by sync?
Is it possible that you can explain this a little more?

daking89 · 02-23-2006, 03:41 AM

yeah but i have 6000 photos i dont wanna copy all of them somewhere else, i need the hard drive space

Chaga · 03-02-2006, 05:22 AM

Same thing just happened with me...
Everything was working well, until I plugged my iPod today and got the dreadful message.
How come no one knows how to solve it?
PS: If that can help, I am syncing all my music and pics from an external HD.

daking89 · 03-02-2006, 05:25 AM

i know and apple are bloody pretending not to know whats going on

Chaga · 03-02-2006, 05:56 AM

For testing purposes I tried a different approach...
Initially I was syncing using Adobe Elements (which works great for me since I can create catalogs without having to actually move the files), so I went to the Photo tab in iTunes, and changed to sync from My Pictures, and things worked out well.
So I guess that could be a workaround for some of the users who would not mind storing their pics in organized folders under My Picgtures.
The thing still bugging me is "what triggered that?" since it was working smooth, and I don't recall changing anything in my setup recently.

Chaga · 03-02-2006, 06:03 AM

????
After syncing from My Pictures, I tried going back to Elements and it worked!!!
Go figure out what happened....

daking89 · 03-02-2006, 06:05 AM

Really!

yeah same mine works now, i used to sync from 'my documents' folder, and get every photo in there, but now just sync from 'my pictures'

its like the ipod got sick of 'my docs' lol

u reckon it might be something to do with the ipod photo cache folder?

x_bekki_x · 03-02-2006, 06:23 PM

I found that it was the syncing with the photos.
go into preferences and un-sync it and it should update fine.
mine did.

Newbie101 · 03-19-2006, 03:07 PM

I have recently purchased a 30g ipod video and would like to be able to put photos onto it . When I synch to a folder the ipod will go through the entire process of converting the photos and creating a cache folder on my computer but will always return the error message " ....Folder could not be found . " I have tried syching to a number of different folders at different locations including one on my desktop . Needless to say I am running xp on a pc and not a mac . Could my ipod be missing a folder or is this an xp problem ? When I enable disk use I find that nothing happens when i try to add photos . Also the folders in the cache folder on my computer are empty .

phiveo5 · 03-25-2006, 12:43 PM

This problem started happening about a month ago (around the same time as a software update maybe?) and I was very frustrated. Seems silly I never thought to do this, but after many hours of searching the web for a solution, and several failed attempts to correct it, I found a solution that worked for me.

1) Change your iPod preferences to say that you DON'T want to import any photos to your iPod.
2) Update your iPod and the pictures will be deleted from the iPod
3) Change your preferences back to the way you want them (i.e. import entire library or selected albums, etc.)
4) Update your iPod again, and all the pictures should now appear on the iPod

I know it's a bit tediouis, but it's better than having to dump all your music too with a full restore, and so far it's worked for me everytime.

12-24-2005, 03:04 PM	#1
sailboatracer Freshman Lounger Join Date: Dec 2005 Location: Lake George, N.Y. Posts: 2	ipod update "required file cannot be found" I cannot put photos on my ipod. Every time I try to put photos on it I get a message that says "The ipod "XXX's ipod cannot be updated because the required file could not be found" I called tech support and they were clueless. Has anyone else had this happen to them? How did you fix it? Tech support said it could be something else on my computer that is causing it but they had no idea what.

01-05-2006, 12:12 AM	#3
Macromedia ........ Join Date: Jun 2005 Location: On an island in the rain Posts: 1,429	Try a hard restore. Its will erase all of you music and any data on the ipod so make sure you have everything backed up some where. This will return your ipod to factory settings with no files missing. __________________

02-22-2006, 06:28 PM	#5
War Machine Junior Lounger Join Date: Sep 2005 Location: Bel Air, MD, USA Posts: 44	i had the same problem with uploading photos. all i had to do was remove them, put them in a folder on my desktop and sync to it. now it works fine __________________ 20gb ipod photo, 1549+ songs, 4.5 days, 7.69gb used, 156 photos

03-19-2006, 03:07 PM	#14
Newbie101 Freshman Lounger Join Date: Mar 2006 Posts: 4	Experiencing diffficulties as well I have recently purchased a 30g ipod video and would like to be able to put photos onto it . When I synch to a folder the ipod will go through the entire process of converting the photos and creating a cache folder on my computer but will always return the error message " ....Folder could not be found . " I have tried syching to a number of different folders at different locations including one on my desktop . Needless to say I am running xp on a pc and not a mac . Could my ipod be missing a folder or is this an xp problem ? When I enable disk use I find that nothing happens when i try to add photos . Also the folders in the cache folder on my computer are empty . Last edited by Newbie101; 03-20-2006 at 01:02 PM.

03-25-2006, 12:43 PM	#15
phiveo5 Freshman Lounger Join Date: Mar 2006 Posts: 1	Solution - "required file cannot be found" when updating iPod photos This problem started happening about a month ago (around the same time as a software update maybe?) and I was very frustrated. Seems silly I never thought to do this, but after many hours of searching the web for a solution, and several failed attempts to correct it, I found a solution that worked for me. 1) Change your iPod preferences to say that you DON'T want to import any photos to your iPod. 2) Update your iPod and the pictures will be deleted from the iPod 3) Change your preferences back to the way you want them (i.e. import entire library or selected albums, etc.) 4) Update your iPod again, and all the pictures should now appear on the iPod I know it's a bit tediouis, but it's better than having to dump all your music too with a full restore, and so far it's worked for me everytime.

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Topic: ipod update "required file cannot be found"

Topic: ipod update "required file cannot be found"

		iLounge Forums » iPod, iPhone & iPad Discussions » Discontinued iPods » iPod (Color/Photo)
ipod update "required file cannot be found"

01-05-2006, 12:05 AM	#2
sailboatracer Freshman Lounger Join Date: Dec 2005 Location: Lake George, N.Y. Posts: 2	::::::: BUMP :::::::

02-22-2006, 01:49 AM	#4
daking89 Freshman Lounger Join Date: Feb 2006 Posts: 4	YES finally someone thats had the same problem as me all music updates fine when i plug it in, but i cant get any photos to update, All forums i found on google have constant users asking for help but no answers! When i plug in the ipod music starts updating fine, then a pop up comes up saying "The Ipod 'MC iPod(name)' cannot Be Updated. The Required File Cannot Be Found." I havent moved pictures around and itunes seems to be finding the pictures folder no probs. i have around 10gig free so space shouldnt be an issue. Im using Windows XP (SP2), iTunes 6.0.3.5 (latest atm) and the latest firmware update for the iPod photo 1.2.1 I've tried reinstalling itunes and also restoring ipod to factory settings and then updating which did nothing, the same error message came up now i have no photos on my ipod

02-23-2006, 03:41 AM	#7
daking89 Freshman Lounger Join Date: Feb 2006 Posts: 4	yeah but i have 6000 photos i dont wanna copy all of them somewhere else, i need the hard drive space

03-02-2006, 05:22 AM	#8
Chaga Freshman Lounger Join Date: Sep 2005 Location: Abu Dhabi, UAE Posts: 10	Same thing just happened with me... Everything was working well, until I plugged my iPod today and got the dreadful message. How come no one knows how to solve it? PS: If that can help, I am syncing all my music and pics from an external HD.

03-02-2006, 05:25 AM	#9
daking89 Freshman Lounger Join Date: Feb 2006 Posts: 4	i know and apple are bloody pretending not to know whats going on

03-02-2006, 05:56 AM	#10
Chaga Freshman Lounger Join Date: Sep 2005 Location: Abu Dhabi, UAE Posts: 10	For testing purposes I tried a different approach... Initially I was syncing using Adobe Elements (which works great for me since I can create catalogs without having to actually move the files), so I went to the Photo tab in iTunes, and changed to sync from My Pictures, and things worked out well. So I guess that could be a workaround for some of the users who would not mind storing their pics in organized folders under My Picgtures. The thing still bugging me is "what triggered that?" since it was working smooth, and I don't recall changing anything in my setup recently.

03-02-2006, 06:03 AM	#11
Chaga Freshman Lounger Join Date: Sep 2005 Location: Abu Dhabi, UAE Posts: 10	???? After syncing from My Pictures, I tried going back to Elements and it worked!!! Go figure out what happened....

03-02-2006, 06:05 AM	#12
daking89 Freshman Lounger Join Date: Feb 2006 Posts: 4	Really! yeah same mine works now, i used to sync from 'my documents' folder, and get every photo in there, but now just sync from 'my pictures' its like the ipod got sick of 'my docs' lol u reckon it might be something to do with the ipod photo cache folder?

03-02-2006, 06:23 PM	#13
x_bekki_x Freshman Lounger Join Date: Mar 2006 Posts: 1	I found that it was the syncing with the photos. go into preferences and un-sync it and it should update fine. mine did.

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