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Topic: E mail problem

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Old 08-25-2017, 04:02 PM
#1
 
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Join Date: Jun 2015
Posts: 22
E mail problem

I have an Ipad mini version 9.3.5.I have two email accounts on, Virginmedia.com and
Hotmail.com,I have the same two on a desktop Win 10 pc.On the Ipad I can recieve
emails to the Virginmedia address but if I try to reply or send new it says the password is incorrect.I have tried sending a test email to my Hotmail.com address which works perfectly
on the desktop but not on the Ipad.I have tried the Virginmedia pasword that I have on the desktop on the Ipad but still says incorrect.Any Ideas?
Terrysutt is offline  
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Old 08-25-2017, 09:23 PM
#2
 

 
Join Date: Apr 2006
Location: Arizona
Posts: 8,811

I think your SMTP settings are not done correctly.

On the iPad, go to Settings->Mail->Accounts Tap on the VirginiaMedia account. In the bottom half of the screen there is an SMTP section. Tap on that. It should say something like Virginia Media SMTP Server at the top for Primary Server, if it says OFF there tap on it to drill down, then tap ON. You may need to fill out the rest of the information below.

From their website for IMAP connections:
SMTP server name smtp.virginmedia.com
SMTP SSL Enabled
SMTP port 465
SMTP authentication Enabled (or 'Password' on Macs)
SMTP username Full email address, e.g., richard.branson@virginmedia.com

Then Tap Done.

For Hotmail it is a similar procedure.

The data is different though.
Hotmail SMTP Server: smtp.live.com
Hotmail SMTP User Name: Your complete Windows Live Hotmail email address (e.g. me@hotmail.com or me@live.com)
Hotmail SMTP Password: Your Windows Live Hotmail password
Hotmail SMTP Port: 587
Hotmail SMTP TLS/SSL Required: yes

Tap Done.

Now test that and it should work.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 08-26-2017, 04:05 PM
#3
 
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Join Date: Jun 2015
Posts: 22

Thank you very much for your reply,I checked everything that you suggested and it all
checked out ok but Virginmedia still won`t reply or send new.Hotmail works perfectly but the one thing I observed comparing the two accounts is that Hotmail had a CONTACTS section where Virginmedia does not.
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Old 08-27-2017, 01:02 PM
#4
 

 
Join Date: Apr 2006
Location: Arizona
Posts: 8,811

I would recheck the spelling of the entries. You wouldn't believe how many times I have spelled SMTP as STMP.

I would also verity that any other servers under the Virgin Media are set to OFF in the Settings->Mail->Accounts, VirginiaMedia account, SMTP section.

The other possibility is that you have some sort of block on port 465. You may need to check your router if you are using wifi for the test or contact your ISP to see why.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 09-09-2017, 03:35 PM
#5
 
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When I tap the Virginmedia address, the bottom half of the page where I need to
tap the SMTP section, is hidden by the keyboard appearing on the page with the cursor
flashing at my NAME for some reason.If I tap DONE it just takes me back to settings.Is there any way to hide the keyboard?
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Old 09-09-2017, 06:38 PM
#6
 

 
Join Date: Apr 2006
Location: Arizona
Posts: 8,811

I usually tap the keyboard button in the bottom right corner to hide the keyboard.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 09-10-2017, 03:40 PM
#7
 
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Thanks again for your reply,it`s easy when you know.
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