Problems with Repair Company M Blue Ltd

[BillyLows]

Really sorry to have to disagree, but I posted my 3GS to M Blue last Wednesday for a screen/LCD/back cover repair and got it back on Saturday morning looking and working like new. I really can't fault them.

I tried an online repair firm for the same thing last November (one claiming to be the UK's best iPhone repair co) and they sat on my phone for 3 WEEKS and fobbed me off with no end of excuses for the delay. They wouldn't even refund the postage I'd spent sending my phone to them in the first place.

I was really apprehensive about trying another repair co so I phoned M Blue to make sure they had the parts in stock first. They confirmed they had and the repairs were done within 48 hours.

[siptec]

I have also had a rotten experience with this company.
They messed up my wifes I phone told us to return it.
Now they say there is nothing wrong with it and demand £12-5- to return it.
I am Taking them to County Court Now

DO NOT DEAL WITH THESE PEOPLE THEY ARE CROOKES

[Andy M]

I have used M Blue on 3 occasions over the last 2 years.

1. To repair my sons Nintendo DS
2. To put a new case on my sons Nintendo DS after he broke the hinge
3. Last week they replaced the screen on my daughters iPod Touch

On each occasion I was very happy with the service - you can see my comments regarding the repair to the iPod Touch on freeindex.co.uk

I suspect that many of the negative posts on this forum are posted by competitors. As mentioned above I have used them 3 times and each time the service was excellent.

[Chris_ba122]

I sent a water damaged iPhone 4 in white to them only 2 months old it was mint. After two weeks and no news I phoned them and was told it couldn't be repaired so they sent it back to me. The phone I got back was not the same phone. The insides of the phone had come from a black iPhone and the white coatin under the glass was scratched. There were also screwes missing. I phoned them up they denied everything and said their is nothing that I or they could do about it I can not warn people away from this company enough. I ended up selling mine on eBay for £60 and paying £500 for a new one at the three store. They are 200 miles from where I live but I was ready to go down there and face them in person over it I have never been so angry in my life. They need reporting!!!

[RichFrog1183]

Sent my Blackberry off with a charger port problem which is simple enough to fix, aside from the port the phone was working perfectly.
Sent it away to M Blue and after 3 days received an email telling me that the was an issue with the key pad and tracking ball and they could fix it for an extra £30. After two phone calls and some heated discussions explaining that my phones keypad had been fine and they clearly broke it while 'fixing' it I got my phone back.

I have taken it to another repair shop and sent them the bill along with a solicitors letter demanding they pay for the keypad repairs. Still awaiting a response.

Do not use this company.

[Yicker]

I wish I'd seen these messages before I sent my HTC Desire HD to M Blue, I've had nothing but problems with them ever since.

I sent my phone to them to get the LCD screen replaced, other than this the phone was in full working order. A couple of days later I got a phone call to say that they'd found that the touch screen was not working due to a crack. I pointed out to them that the screen was working fine when I sent it to them but they insisted that it wasn't anything to do with them and was like this when they received it. I asked them to just repair the LCD screen which they did and sent the phone back to me. On return the LCD was now thankfully working fine but the touch screen was not.

I gave them the benefit of the doubt and sent the phone back for the touch screen to be replaced. Surprise surprise a couple of days later I get a phone call to say that they've found that the LCD screen is damaged and that they would happily replace it... for a fee of course. I pointed out to them that the LCD screen was the one they had replace only 2 weeks previously. Their response was that it must have been my fault and that it must have been dropped and as a result it's not covered by the warranty.

I spoke to a manager who tried to claim that when they did the original repair on the LCD screen they also replace the touch screen free of charge... complete rubbish.

He then said that he'd have to speak to an engineer and call me back as what I was saying didn't sound right. Unsurprisingly I haven't received any call so I guess I'm going to have to chase it up in the morning.

And in response to Andy M, I'm not a competitor just a genuine customer who sent his phone for repair in good faith and has been ripped off.

[Topbird]

I wish I had found this forum before using M Blue Limited. I posted my son's iPod to them by Royal Mail special delivery next day 1pm service and it arrived (or so I thought) on the Monday as it stated on the RM website with a copy of the electronic signature on there.
I emailed the company a few times and eventually yesterday got a phone call from a guy saying they didn't know what was happening with my iPod because they didn't have it!
They accepted that it was their signature that I had on the RM website but still denied ever seeing the device.
They are blaming Royal Mail even though they've signed for the delivery!

I also am not a competitor just another customer being ripped off!

[trevkin]

I agree with most of this thread, this company is shockingly bad and they know it too.

I sent an HTC sensation with cracked screen which they repaired quite fast but when I got it back the edge of the screen was unresponsive and doing strange things.
I called them, they said to send it in and they would refund my postage.
I did this but within about four days they called saying they could not find anything wrong and would have to charge me £12 to send the unit back to me.
I sent them an email complaining about this but eventually gave in and said I would pay the £12 but when ever I emailed or called to try and pay they were unable to take my payment. This went on for two weeks until I got hold of a senior support guy who sent it back to me.
Needless to say, my phone is now totally useless, the screen is still doing wierd things and i have given up in disgust with this terrible company!

[Banana123]

Firstly I am not a competitor of M Blue

I am a working Dad who has a teenage daughter who dropped her phone 6 weeks ago. M Blue came up in Google as top ranked reply to HTC repairs - so Google have a hand in what happened next.

Sent phone for diagnostic - took 4 weeks of constant haggling before some shyster tricked me into paying £40 for a repair & promised phone would be posted to me that afternoon.

You know the rest - I rang several times, was lied to on each occassion. They are infuriating & impossible to deal with as each time you call you get a different, credible answer to your complaint. So you get strung along a bit.

They are crooks & I suggest your courses of action are these:

Claim any monies back through small claims track
Report to Trading Standards/Consumer Advice
Report to Companies House for illegal trading practices
Visit them face to face for your refund/returns - i am more than happy to collect any willing passengers & go up there together
Generally give them as much hassle as you can

[peterthomas]

Did anyone report the M Blue ltd to anuthorities or may be cops for deceits and Fraudulent dealing in business? Will that help in stopping them from their doings? I mean what could we do as consumers?

[Pwilliamson]

Originally Posted by Tubby-95

I am having a bad experience with a repair company named M Blue Ltd, who I paid to replace a cracked broken screen on my IPOD 4th gen, on return of my IPOD I found that both the power buttons and volume buttons were now not working. I return the IPOD back for further investigation to which they informed me that someone else had opened the IPOD and caused the damage not them and thus are refusing to carry out the repair or replace the IPOD. Has any one else experienced a poor service from this company?

I have just sent my phone to them to repair a simple cracked glass cover. Their website makes false claims about how long they take to repair the item and to add insult to injury when you call them to chase it up they lie about it. They have had my phone over a week now. They said I would have it back today but when I called again, they spun the same yarn as the last time I called regarding a problem with parts. I also told them ( speaking as an ex trading standards solicitor) that their website made false claims about how long they take to repair items. They now say that they will retunr the time to me today and it should be with me by tomorrow but looking at this thread, I wont be suprised if U dont see it. I plan to get in touch with my old Trading Standards team to see the full extent of the complaints about this awful disreputable company.
DO NOT USE M BLUE FOR REPAIRS - THEY TRADE UNDER A VARIETY OF NAMES SO IT MAY NOT BE APPARENT THAT YOU ARE DEALING WITH THEM UNTIL ITS TOO LATE AND YOU HAVE PAID YOUR MONEY.

[bristolguy]

Another complaint against M Blue. Won't bore you with all the details (will only raise my blood pressure again) but I have been treated absolutely appallingly by this company. Right from the start of things going wrong managers refused to "speak to customers" and things got progressively worse. I am now out of pocket, have a phone that is more damaged than when I sent it and am getting absolutely nowhere in trying to resolve (I tried through paypal but they do not cover 'services')

Anyway - clearly there are lots of us who are unhappy about M BLUE. I will complain through trading standards (I hope you all have too), but thought that there must be other ways that we can inform others about their practices. I have posted my concern and this link on my facebook page (perhaps we all should) and am tempted to create an anti- M Blue webpage. Not done this before so if anyone is up for doing it I will happily fund the costs.

Any other ideas?

[senorfrog49]

Sent my iphone 3gs to have the backlight fixed. Iwas told it would be £29 for a diagnostic check, which would be taken off any repair charges,o.k. So far!! After 1 week, and not hearing anythihg i phoned them and was told they had sent for a replacement part,but could not tell me which part. After another week of silence from them i phoned again,and was told their "technician" was checking the phone and they would phone me later in the day.....nothing. Phoned again the next day, and was told exactly the same as the day before. Again no phone call from them.phoned again this morning and again was told their "technician" was looking looking into it and they would phone me later in the day. I told them that they had had the phone for 3 weeks, but still they could not give me a time when the phone would be ready. They said i could have the phone sent back to me now but that the repair would not be completed, so having given up hope of a decent repair from them i told them to send me the phone back. Having now read the reviews about them, i dread to think what condition it will be in.i shall post another review when (or if) i get my phone back.

[Harpoe]

in short i am being ripped off by mblue also , sent my ipod touch in for a new screen on the 7/7/12 ( £44.99) had a message to call them back 7 days later and was cojoled into paying for a new back despite it just being a tiny dent (further£25) . had ipod back 17/7/12 and noticed it would not accept a charger or charge in an ipod dock , called mblue straight away who told me to send it back and they would "look at it" . i did not receive contact until the 6/8/12 which was a mail stating" further repair need" . rang them and spoke to a taciturn advisor who told me i had to cough up £39.99 fopr a new chargeing port , i refused to pay as i had not damaged it ,he was stone cold adamant that mblue did not cause the damage & insisted that it had been tested before being returned , i gave up arguing with the bloke and told him to send it me back and informed him i would be in touch with trading standards ( he said "Fine" , i did they did not want to know & refered me to consumer advice helpline they where not much help either merely told me to get it checked independently . i would if they would send it back . but that was 7 days ago & still no sign of it . have tried to complain via paypal but having just read bristolguys review it appers thats hopeless too . this company must know that as consumers we are pretty hopeless when it comes to being ripped of and therefore mblue must be taking adavantage of this and doing as they please . i am absolutely livid , i have lost over £80.00 in repairs and postage . i am open to advice on any ideas as to what action to try next guys .so much for mblues bost of a 24hour turnaround on repairs , weeks more like

[Harpoe]

Originally Posted by bristolguy

Another complaint against M Blue. Won't bore you with all the details (will only raise my blood pressure again) but I have been treated absolutely appallingly by this company. Right from the start of things going wrong managers refused to "speak to customers" and things got progressively worse. I am now out of pocket, have a phone that is more damaged than when I sent it and am getting absolutely nowhere in trying to resolve (I tried through paypal but they do not cover 'services')

Anyway - clearly there are lots of us who are unhappy about M BLUE. I will complain through trading standards (I hope you all have too), but thought that there must be other ways that we can inform others about their practices. I have posted my concern and this link on my facebook page (perhaps we all should) and am tempted to create an anti- M Blue webpage. Not done this before so if anyone is up for doing it I will happily fund the costs.

Any other ideas?

i had no joy through trading stanadards , have only just opened a paypal dispute i now see form your post this is fruitless also if i find a way to get retribution i will let everyone know on here bristolguy, rest assured !