Become a member of the iLounge Forums. Register Now!
To start viewing messages, select the forum that you want to visit from the selection below.
If this is your first visit, be sure to check out the Forum FAQ and Forum Policy.

Topic: iTunes Freezes During Download

Reply Thread Tools Topic Search
 
Old 04-19-2004, 08:04 AM
#1
 
Freshman Lounger
 
Join Date: Apr 2004
Posts: 2
iTunes Freezes During Download

Please Help!

When I try to download a song on iTunes, the download freezes and I sit there forever waiting for it. The progress bar for the download never starts, it just sits there with the hatched "thinking" bar. Sometimes it says its "downloading...", other times it says its "accessing the music store". I left it to do its thing for one hour last night and never got the song I bought. In order to stop it, I have to hit the x button to stop the download, then use XP to force iTunes closed. Then I have to reboot the machine to get my internet connection to come back.

After I reboot, I've tried using the "Check for Purchased Music". It looks on my PC and sees I never got my song and tries to download it again. And again I have the same problem - frozen, lost connection, reboot.

I have also uninstalled and reinstalled iTunes, but that didn't help.

Here are a few specifics:

Running Windows XP w/ iTunes v4.2 on a one-month old Dell desktop. The songs I've tried to download lately (that have caused problems) have been free through the Pepsi promotion. I have a cable modem broadband connection, which I have tested with other downloads, that seems to be working at nortmal performance.

Can anyone please help me with this? Anyone with the same problem?
eswerd is offline  
Reply With Quote

Join the iLounge Community and the ad above will disappear.

Old 04-19-2004, 03:37 PM
#2
 
Senior Lounger
 
Join Date: Nov 2003
Location: Chicagoland
Posts: 210

1)If you are on dialup (ONLY dialup) and your ISP has "web acceleration" software (such as Net Zero, ect) turn it off.

2)Do you have any McAfee products on your system (most esp. "Privacy Service")? Try disabling them one by one (anti virus last). Still no go, try uninstalling them.

3)Popup blockers. Turn them off.

4)Firewalls? Try disabling them to see if that is the problem. ( http://docs.info.apple.com/article.html?artnum=93434 ).

5)If you have a proxy that requires authentication (password) you will be unable to access the store.

6)Set the date/time & time zone correctly on your system.
MacMuse26 is offline  
Reply With Quote
Old 04-19-2004, 10:41 PM
#3
 
Freshman Lounger
 
Join Date: Apr 2004
Posts: 2

Thanks MacMuse26, it worked perfectly. It must've been my McAffee Privacy Service.

Great job...
eswerd is offline  
Reply With Quote

Topic: iTunes Freezes During Download

Reply Thread Tools Topic Search

Become a member of the iLounge Forums. Register Now!
To start viewing messages, select the forum that you want to visit from the selection below.
If this is your first visit, be sure to check out the Forum FAQ and Forum Policy.
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





View iLounge History. Read our old Forums Archive (2001-2003)
All times are GMT -4. The time now is 06:23 PM.


Shop for Accessories: Cases, speakers, chargers, etc.