iTunes shuffle problem (never encountered before)

[tangerine dream]

I have been using iTunes for years now and have never had this problem. I have recently updated to version 12.5.5 which is the latest version. I like to play my library by shuffle. Normally I press the shuffle icon and away it goes. Now when I press the shuffle icon it will go to a certain artist and song, then when that songs ends I would expect it to go to another random artist and song. Instead it plays the rest of the album in sequence until the end of the album, then it will randomly choose another artist and song and do it all over again.

eg (in shuffle mode)
Bruce Springsteen Born to Run (track 5)
Bruce Springsteen Born to Run (track 6)
Bruce Springsteen Born to Run (track 7)
Bruce Springsteen Born to Run (track 8)
Kate Bush The Kick Inside (track 3)
Kate Bush The Kick Inside (track 4)
Kate Bush The Kick Inside (track 5)
Kate Bush The Kick Inside (track 6)
Kate Bush The Kick Inside (track 7)
Kate Bush The Kick Inside (track 8)
and so on till the end of the album.

If it helps on the side panel I have songs selected and also on controls>shuffle it is set to on and songs

Any help appreciated

[cjmnews]

I can't reproduce this as stated.

When I play with Controls->Shuffle set to Songs, it picks a random song every time.

I can get a similar behavior to happen when Controls->Shuffle is set to Album.
If you switch from Album to Songs you get this behavior as the Up Next was set while it was in Album mode.
You can resolve it by stopping play back, then clearing out Up Next and playing again.

[d200]

Thanks for your reply. Under control I have it set to songs. I have cleared what songs are coming up next but it still does the same thing when I start playing songs again.
Quite annoying

[cjmnews]

try switching it from songs to album and play. How does it behave?

If you switch back to songs, does it fix it?

[d200]

I appreciate you taking the time to think about my problem.

I switched to albums and it played a whole album then shuffled to another artist and played a whole album and so on. I then switched back to songs but it still played a whole album by an artist before moving to another artist. It still did not shuffle after each song. Sorry to say no change!!!

[cjmnews]

Weird. I would uninstall iTunes, Bonjour, Apple Mobile Device Service, iPod Helper, Quicktime, and any other Apple software I may have missed. Then download a new copy of iTunes and install it. Maybe something got messed up the last install.

[d200]

Thanks. If I did that would it still recognize the music I have or would I need to import all the music back on to iTunes.

[cjmnews]

Based on my signature I assume everyone has a backup just in case.

Typically, you can uninstall and reinstall several times a day and your library will remain intact with no need to import.