Itunes crashes when going to the store
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Topic: Itunes crashes when going to the store
02-16-2013, 04:52 PM
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#1
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Freshman Lounger
Join Date: Feb 2013
Posts: 10
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i recently changed from iTunes 10 to 11. everything seems to be working, except when i try to go to the store, iTunes crashes. a message box says "iTunes has stopped working"
win7pro64 --------------- message box contents: [Window Title] iTunes [Main Instruction] iTunes has stopped working [Content] A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. [Close program] |
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02-17-2013, 12:13 PM
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#2
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 Join Date: Apr 2006
Posts: 6,042
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Usually the cause of this is security software is silently blocking iTunes access to the store.
Check your firewall and virus scanner to see that iTunes v11 is allowed to use the internet.
__________________
Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists.... |
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02-17-2013, 04:36 PM
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#3
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Freshman Lounger
Join Date: Feb 2013
Posts: 10
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i am only running MSE and the windows firewall. can these stop iTunes?
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02-17-2013, 04:37 PM
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#4
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Join Date: Apr 2006
Posts: 6,042
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Yep. Windows firewall is one of the culprits
__________________
Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists.... |
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02-17-2013, 10:48 PM
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#5
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Freshman Lounger
Join Date: Feb 2013
Posts: 10
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so what do i do about it?
why would win firewall block ver 11, but not ver 10 iTunes. |
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02-17-2013, 11:37 PM
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#6
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Join Date: Apr 2006
Posts: 6,042
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You go into your windows firewall and add iTunes 11 to the list of applications that are allowed to access the Internet. Google is your friend.
Because it is Microsoft and their stuff does random stuff like this. Norton does it too.
__________________
Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists.... |
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02-18-2013, 11:26 AM
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#7
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Freshman Lounger
Join Date: Feb 2013
Posts: 10
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ok, i went into 'allowed programs and features'. iTunes was there, no version indicated. i added it again in case it needed to find the new version.
crash, same as before. i found a Report.wer file generated at crash time, contents below: does it shed any light? Version=1 EventType=BEX EventTime=130056770548910759 ReportType=2 Consent=1 UploadTime=130056770549400787 ReportIdentifier=d6d7645f-79e4-11e2-93cd-1c6f653e70a5 IntegratorReportIdentifier=d6d7645e-79e4-11e2-93cd-1c6f653e70a5 WOW64=1 Response.BucketId=3404101601 Response.BucketTable=5 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=iTunes.exe Sig[1].Name=Application Version Sig[1].Value=11.0.1.12 Sig[2].Name=Application Timestamp Sig[2].Value=50c8fc7e Sig[3].Name=Fault Module Name Sig[3].Value=StackHash_14f3 Sig[4].Name=Fault Module Version Sig[4].Value=0.0.0.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=00000000 Sig[6].Name=Exception Offset Sig[6].Value=74a9c9f1 Sig[7].Name=Exception Code Sig[7].Value=c0000005 Sig[8].Name=Exception Data Sig[8].Value=00000008 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=14f3 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=14f3e5a9c38d3367a672d8ed0769d4b9 DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=d410 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=d410539e393c1bad5407687bfdcd55c1 UI[2]=G:\Programs\iTunes\iTunes.exe UI[3]=iTunes has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=G:\Programs\iTunes\iTunes.exe LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll LoadedModule[2]=C:\Windows\syswow64\kernel32.dll LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2\COMCTL32.dll LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll LoadedModule[6]=C:\Windows\syswow64\GDI32.dll LoadedModule[7]=C:\Windows\syswow64\USER32.dll LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll LoadedModule[13]=C:\Windows\syswow64\LPK.dll LoadedModule[14]=C:\Windows\syswow64\USP10.dll LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll LoadedModule[17]=C:\Windows\system32\IMM32.DLL LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll LoadedModule[19]=G:\Programs\iTunes\iTunes.dll LoadedModule[20]=G:\Programs\QuickTime\AVFoundationCF.dll LoadedModule[21]=G:\Programs\QuickTime\MediaToolbox.dll LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll LoadedModule[23]=C:\Windows\syswow64\NSI.dll LoadedModule[24]=G:\Programs\QuickTime\QuartzCore.dll LoadedModule[25]=G:\Programs\QuickTime\CoreFoundation.dll LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVC R80.dll LoadedModule[27]=C:\Windows\system32\VERSION.dll LoadedModule[28]=G:\Programs\QuickTime\pthreadVC2.dll LoadedModule[29]=C:\Windows\system32\WSOCK32.dll LoadedModule[30]=G:\Programs\QuickTime\objc.dll LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVC P80.dll LoadedModule[32]=G:\Programs\QuickTime\libdispatch.dll LoadedModule[33]=C:\Windows\system32\WINMM.dll LoadedModule[34]=G:\Programs\QuickTime\libicuin.dll LoadedModule[35]=G:\Programs\QuickTime\libicuuc.dll LoadedModule[36]=G:\Programs\QuickTime\icudt46.dll LoadedModule[37]=G:\Programs\QuickTime\ASL.dll LoadedModule[38]=G:\Programs\QuickTime\CoreGraphics.dll LoadedModule[39]=G:\Programs\QuickTime\zlib1.dll LoadedModule[40]=G:\Programs\QuickTime\CoreVideo.dll LoadedModule[41]=G:\Programs\QuickTime\libxml2.dll LoadedModule[42]=G:\Programs\QuickTime\CoreText.dll LoadedModule[43]=G:\Programs\QuickTime\CFNetwork.dll LoadedModule[44]=C:\Windows\syswow64\CRYPT32.dll LoadedModule[45]=C:\Windows\syswow64\MSASN1.dll LoadedModule[46]=C:\Windows\system32\iphlpapi.dll LoadedModule[47]=C:\Windows\system32\WINNSI.DLL LoadedModule[48]=C:\Windows\syswow64\WININET.dll LoadedModule[49]=C:\Windows\syswow64\Normaliz.dll LoadedModule[50]=C:\Windows\syswow64\iertutil.dll LoadedModule[51]=C:\Windows\syswow64\urlmon.dll LoadedModule[52]=C:\Windows\syswow64\ole32.dll LoadedModule[53]=C:\Windows\syswow64\OLEAUT32.dll LoadedModule[54]=G:\Programs\QuickTime\SQLite3.dll LoadedModule[55]=G:\Programs\QuickTime\CoreAudioToolbox.dll LoadedModule[56]=C:\Windows\system32\DSOUND.dll LoadedModule[57]=C:\Windows\system32\POWRPROF.dll LoadedModule[58]=C:\Windows\syswow64\SETUPAPI.dll LoadedModule[59]=C:\Windows\syswow64\CFGMGR32.dll LoadedModule[60]=C:\Windows\syswow64\DEVOBJ.dll LoadedModule[61]=G:\Programs\QuickTime\VideoToolbox.dll LoadedModule[62]=G:\Programs\QuickTime\CoreMedia.dll LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6 595b64144ccf1df_1.1.7601.17825_none_72d273598668a0 6b\gdiplus.dll LoadedModule[64]=C:\Windows\syswow64\COMDLG32.dll LoadedModule[65]=G:\Programs\iTunes\GNSDK_DSP.DLL LoadedModule[66]=G:\Programs\iTunes\GNSDK_SDKMANAGER.DLL LoadedModule[67]=G:\Programs\iTunes\GNSDK_MUSICID.DLL LoadedModule[68]=G:\Programs\iTunes\GNSDK_SUBMIT.DLL LoadedModule[69]=C:\Windows\system32\MSIMG32.dll LoadedModule[70]=C:\Windows\system32\ODBC32.dll LoadedModule[71]=C:\Windows\system32\OLEACC.dll LoadedModule[72]=C:\Windows\syswow64\PSAPI.DLL LoadedModule[73]=C:\Windows\system32\RICHED20.dll LoadedModule[74]=C:\Windows\system32\USERENV.dll LoadedModule[75]=C:\Windows\system32\profapi.dll LoadedModule[76]=G:\Programs\QuickTime\WebKit.dll LoadedModule[77]=G:\Programs\QuickTime\JavaScriptCore.dll LoadedModule[78]=G:\Programs\QuickTime\WebKitQuartzCoreAdditions.d ll LoadedModule[79]=C:\Windows\system32\d3d9.dll LoadedModule[80]=C:\Windows\system32\d3d8thk.dll LoadedModule[81]=C:\Windows\system32\dwmapi.dll LoadedModule[82]=C:\Windows\syswow64\WINTRUST.dll LoadedModule[83]=G:\Programs\QuickTime\ApplePushService.dll LoadedModule[84]=C:\Windows\system32\odbcint.dll LoadedModule[85]=C:\Windows\system32\dnssd.dll LoadedModule[86]=C:\Windows\system32\CRYPTSP.dll LoadedModule[87]=C:\Windows\system32\rsaenh.dll LoadedModule[88]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll LoadedModule[89]=C:\Windows\syswow64\imagehlp.dll LoadedModule[90]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[91]=G:\Programs\iTunes\iTunes.Resources\iTunesRegistr y.DLL LoadedModule[92]=G:\Programs\iTunes\iTunes.Resources\en.lproj\iTun esLocalized.DLL LoadedModule[93]=G:\Programs\iTunes\iTunes.Resources\iTunes.DLL LoadedModule[94]=C:\Windows\system32\WINSTA.dll LoadedModule[95]=C:\Windows\system32\Dxva2.dll LoadedModule[96]=C:\Windows\system32\MMDevAPI.DLL LoadedModule[97]=C:\Windows\system32\PROPSYS.dll LoadedModule[98]=C:\Windows\system32\wdmaud.drv LoadedModule[99]=C:\Windows\system32\ksuser.dll LoadedModule[100]=C:\Windows\system32\AVRT.dll LoadedModule[101]=C:\Windows\system32\AUDIOSES.DLL LoadedModule[102]=C:\Windows\system32\msacm32.drv LoadedModule[103]=C:\Windows\system32\MSACM32.dll LoadedModule[104]=C:\Windows\system32\midimap.dll LoadedModule[105]=C:\Windows\system32\Secur32.dll LoadedModule[106]=C:\Windows\system32\dnsapi.DLL LoadedModule[107]=C:\Windows\system32\RASAPI32.dll LoadedModule[108]=C:\Windows\system32\rasman.dll LoadedModule[109]=C:\Windows\system32\rtutils.dll LoadedModule[110]=C:\Windows\system32\sensapi.dll LoadedModule[111]=C:\Windows\system32\dhcpcsvc.DLL LoadedModule[112]=C:\Windows\system32\mswsock.dll LoadedModule[113]=C:\Windows\System32\wshtcpip.dll LoadedModule[114]=C:\Windows\syswow64\CLBCatQ.DLL LoadedModule[115]=C:\Windows\System32\netprofm.dll LoadedModule[116]=C:\Windows\System32\nlaapi.dll LoadedModule[117]=C:\Windows\System32\npmproxy.dll LoadedModule[118]=G:\Programs\QuickTime\QTSystem\QuickTime.qts LoadedModule[119]=G:\Programs\QuickTime\QTSystem\QTCF.dll LoadedModule[120]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll LoadedModule[121]=C:\Windows\system32\SXS.DLL LoadedModule[122]=C:\Windows\system32\Wtsapi32.dll LoadedModule[123]=C:\Windows\system32\WMVCORE.dll LoadedModule[124]=C:\Windows\system32\WMASF.DLL LoadedModule[125]=G:\Programs\QuickTime\QTSystem\QuickTimeAudioSupp ort.qtx LoadedModule[126]=C:\Windows\system32\apphelp.dll LoadedModule[127]=C:\Windows\system32\atiu9pag.dll LoadedModule[128]=C:\Windows\system32\LINKINFO.dll LoadedModule[129]=C:\Windows\system32\ntmarta.dll LoadedModule[130]=C:\Windows\syswow64\WLDAP32.dll LoadedModule[131]=C:\Windows\system32\ntshrui.dll LoadedModule[132]=C:\Windows\system32\srvcli.dll LoadedModule[133]=C:\Windows\system32\cscapi.dll LoadedModule[134]=C:\Windows\system32\slc.dll LoadedModule[135]=C:\Windows\system32\Cryptdll.dll LoadedModule[136]=C:\Windows\system32\mscms.dll LoadedModule[137]=C:\Windows\System32\msxml6.dll LoadedModule[138]=C:\Windows\system32\UxTheme.dll LoadedModule[139]=C:\Windows\system32\WindowsCodecs.dll LoadedModule[140]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\SkyDriveShell.dll LoadedModule[141]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\MSVCP110.dll LoadedModule[142]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\MSVCR110.dll LoadedModule[143]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\Telemetry.dll LoadedModule[144]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\logging.dll LoadedModule[145]=C:\Windows\system32\faultrep.dll LoadedModule[146]=C:\Windows\system32\Cabinet.dll LoadedModule[147]=C:\Windows\system32\WINHTTP.dll LoadedModule[148]=C:\Windows\system32\webio.dll LoadedModule[149]=C:\Windows\system32\XmlLite.dll LoadedModule[150]=C:\Windows\SysWOW64\CbFsMntNtf3.dll LoadedModule[151]=C:\Windows\system32\EhStorShell.dll LoadedModule[152]=C:\Windows\system32\explorerframe.dll LoadedModule[153]=C:\Windows\system32\DUser.dll LoadedModule[154]=C:\Windows\system32\DUI70.dll LoadedModule[155]=C:\Windows\System32\wship6.dll LoadedModule[156]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll LoadedModule[157]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL LoadedModule[158]=C:\Windows\system32\rasadhlp.dll LoadedModule[159]=C:\Windows\System32\fwpuclnt.dll LoadedModule[160]=C:\Windows\system32\credssp.dll LoadedModule[161]=C:\Windows\SysWOW64\schannel.dll LoadedModule[162]=C:\Windows\system32\ncrypt.dll LoadedModule[163]=C:\Windows\system32\bcrypt.dll LoadedModule[164]=C:\Windows\SysWOW64\bcryptprimitives.dll LoadedModule[165]=C:\Windows\system32\GPAPI.dll LoadedModule[166]=C:\Windows\system32\cryptnet.dll LoadedModule[167]=C:\Windows\system32\dhcpcsvc6.DLL LoadedModule[168]=C:\Windows\SysWOW64\actxprxy.dll LoadedModule[169]=C:\Windows\system32\mssprxy.dll LoadedModule[170]=C:\Windows\system32\ddraw.dll LoadedModule[171]=C:\Windows\system32\DCIMAN32.dll LoadedModule[172]=G:\Programs\QuickTime\QTSystem\CoreVideo.qtx LoadedModule[173]=G:\Programs\QuickTime\QTSystem\QuickTime3GPP.qtx LoadedModule[174]=G:\Programs\QuickTime\QTSystem\QuickTime3GPPAutho ring.qtx LoadedModule[175]=G:\Programs\QuickTime\QTSystem\QuickTimeAuthoring .qtx LoadedModule[176]=G:\Programs\QuickTime\QTSystem\QuickTimeCapture.q tx LoadedModule[177]=G:\Programs\QuickTime\QTSystem\QuickTimeEffects.q tx LoadedModule[178]=G:\Programs\QuickTime\QTSystem\QuickTimeEssential s.qtx LoadedModule[179]=G:\Programs\QuickTime\QTSystem\QuickTimeH264.qtx LoadedModule[180]=G:\Programs\QuickTime\QTSystem\QuickTimeImage.qtx LoadedModule[181]=G:\Programs\QuickTime\QTSystem\QuickTimeInternetE xtras.qtx LoadedModule[182]=G:\Programs\QuickTime\QTSystem\QuickTimeMPEG.qtx LoadedModule[183]=G:\Programs\QuickTime\QTSystem\QuickTimeMPEG4.qtx LoadedModule[184]=G:\Programs\QuickTime\QTSystem\QuickTimeMPEG4Auth oring.qtx LoadedModule[185]=G:\Programs\QuickTime\QTSystem\QuickTimeMusic.qtx LoadedModule[186]=G:\Programs\QuickTime\QTSystem\QuickTimeStreaming .qtx LoadedModule[187]=G:\Programs\QuickTime\QTSystem\QuickTimeStreaming Authoring.qtx LoadedModule[188]=G:\Programs\QuickTime\QTSystem\QuickTimeStreaming Extras.qtx LoadedModule[189]=G:\Programs\QuickTime\QTSystem\QuickTimeVR.qtx LoadedModule[190]=C:\Windows\system32\aticfx32.dll LoadedModule[191]=C:\Windows\system32\atiumdag.dll LoadedModule[192]=C:\Windows\system32\atiumdva.dll LoadedModule[193]=C:\Windows\system32\mlang.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 FriendlyEventName=Stopped working ConsentKey=BEX AppName=iTunes AppPath=G:\Programs\iTunes\iTunes.exe |
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02-18-2013, 11:45 AM
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#8
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Join Date: Apr 2006
Posts: 6,042
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Well the WOW64=1 and the fact that the iTunes.exe is in Program Files not Program Files (x86) means you may have downloaded the 32 bit version of iTunes on a 64 bit computer.
I would uninstall this version, download the 64 bit version and install it.
__________________
Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists.... |
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02-18-2013, 12:48 PM
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#9
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Freshman Lounger
Join Date: Feb 2013
Posts: 10
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iTunes is installed at: not on the C: drive
UI[2]=G:\Programs\iTunes\iTunes.exe it was installed using: C:\Users\Owner\AppData\Local\Apple\Apple Software Update\iTunes64.msi i ran the diagnostics in iTunes and got the following: [ it seems connectivity is fine] Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601) Gigabyte Technology Co., Ltd. P55A-UD3 iTunes 11.0.1.12 QuickTime 7.7.3 FairPlay 2.2.32 Apple Application Support 2.3.2 iPod Updater Library 10.0d2 CD Driver 2.2.3.0 CD Driver DLL 2.1.3.1 Apple Mobile Device 6.0.1.3 Apple Mobile Device Driver 1.63.0.0 Bonjour 3.0.0.10 Gracenote SDK 1.9.6.502 Gracenote MusicID 1.9.6.115 Gracenote Submit 1.9.6.143 Gracenote DSP 1.9.6.45 iTunes Serial Number 001EBC180C5B2080 Current user is not an administrator. The current local date and time is 2013-02-18 11:28:04. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is not supported. Core Media is supported. Video Display Information ATI Technologies Inc., ATI Radeon HD 5670 **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {DE0A6E65-EAA4-4789-AF93-7FD582603A13} Description: Realtek PCIe GBE Family Controller IP Address: 192.168.0.100 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.0.2 DHCP Enabled: Yes DHCP Server: 192.168.0.2 Lease Obtained: Mon Feb 18 07:36:06 2013 Lease Expires: Mon Feb 25 07:36:06 2013 DNS Servers: 208.67.220.220 208.67.222.222 Active Connection: LAN Connection Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No Firewall Information Windows Firewall is on. iTunes is enabled in Windows Firewall. Connection attempt to Apple web site was successful. Connection attempt to browsing iTunes Store was successful. Connection attempt to purchasing from iTunes Store was successful. Connection attempt to iPhone activation server was successful. Connection attempt to firmware update server was successful. Connection attempt to Gracenote server was successful. Last successful iTunes Store access was 2013-02-18 11:24:58. **** Device Connectivity Tests **** iPodService 11.0.1.12 (x64) is currently running. iTunesHelper 11.0.1.12 is currently running. Apple Mobile Device service 3.3.0.0 is currently running. Universal Serial Bus Controllers: NEC Electronics USB 3.0 Host Controller. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B36. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B37. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B38. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B39. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3E. Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3F. Device is working properly. FireWire (IEEE 1394) Host Controllers: VIA 1394 OHCI Compliant Host Controller. Device is working properly. Most Recent Devices Not Currently Connected: iPod nano (3rd Generation) running firmware version 1.1.3 Serial Number: 66747MK2Y0P **** Device Sync Tests **** No iPod, iPhone, or iPad found. |
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02-19-2013, 04:54 PM
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#10
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Join Date: Apr 2006
Posts: 6,042
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Well, I don't think I mentioned the drive letter, but you can if you'd like.
The versions look right. Nothing looks out of place. If it still crashes, I would uninstall and reinstall.
__________________
Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists.... |
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02-22-2013, 11:02 AM
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#11
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Junior Lounger
Join Date: Feb 2013
Posts: 41
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True, just uninstall iTunes restart then install again. big chance it will be back to normal
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02-24-2013, 02:29 PM
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#12
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Freshman Lounger
Join Date: Feb 2013
Posts: 10
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ok. i uninstalled iTunes, shut down, started up, re-installed iTunes. no joy. it still crashes when i click store. it seems to get to the store for 5 - 10 seconds and then the "iTunes has stopped working" message box comes up.
some other background: when ever i get an update message, the update doesn't work and i follow the instructions to download and install manually. the download contains 6 files: AppleApplicationSupport.msi AppleMobileDeviceSupport64.msi iTunes64.msi QuickTime.msi QuickTimeInstallerAdmin.exe SetupAdmin.exe when i run SetupAdmin.exe nothing happens, so i run iTunes64.msi and the install proceeds normally. any suggestions? |
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02-24-2013, 02:54 PM
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#13
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Join Date: Apr 2006
Posts: 6,042
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Do you use Genius? In an older post I found that someone fixed this by deleting their genius database.
The name is iTunes Library Genius.itdb
__________________
Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists.... |
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02-24-2013, 05:45 PM
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#14
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Freshman Lounger
Join Date: Feb 2013
Posts: 10
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i don't use genius, but i do have 'iTunes Library Genius.itdb'. i deleted it and started iTunes. it took a lot longer than normal to start. it still crashed when going to the store. also a new 'iTunes Library Genius.itdb' was created.
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Topic: Itunes crashes when going to the store
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Itunes crashes when going to the store
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