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Topic: Itunes crashes when going to the store

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Old 02-16-2013, 04:52 PM
#1
 
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Itunes crashes when going to the store

i recently changed from iTunes 10 to 11. everything seems to be working, except when i try to go to the store, iTunes crashes. a message box says "iTunes has stopped working"

win7pro64
---------------
message box contents:

[Window Title]
iTunes

[Main Instruction]
iTunes has stopped working

[Content]
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

[Close program]
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Old 02-17-2013, 12:13 PM
#2
 

 
Join Date: Apr 2006
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Posts: 6,618

Usually the cause of this is security software is silently blocking iTunes access to the store.

Check your firewall and virus scanner to see that iTunes v11 is allowed to use the internet.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 02-17-2013, 04:36 PM
#3
 
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Itunes crashes when going to the store

i am only running MSE and the windows firewall. can these stop iTunes?
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Old 02-17-2013, 04:37 PM
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Yep. Windows firewall is one of the culprits



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 02-17-2013, 10:48 PM
#5
 
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Itunes crashes when going to the store

so what do i do about it?

why would win firewall block ver 11, but not ver 10 iTunes.
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Old 02-17-2013, 11:37 PM
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You go into your windows firewall and add iTunes 11 to the list of applications that are allowed to access the Internet. Google is your friend.

Because it is Microsoft and their stuff does random stuff like this. Norton does it too.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 02-18-2013, 11:26 AM
#7
 
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Itunes crashes when going to the store

ok, i went into 'allowed programs and features'. iTunes was there, no version indicated. i added it again in case it needed to find the new version.
crash, same as before. i found a Report.wer file generated at crash time, contents below: does it shed any light?

Version=1
EventType=BEX
EventTime=130056770548910759
ReportType=2
Consent=1
UploadTime=130056770549400787
ReportIdentifier=d6d7645f-79e4-11e2-93cd-1c6f653e70a5
IntegratorReportIdentifier=d6d7645e-79e4-11e2-93cd-1c6f653e70a5
WOW64=1
Response.BucketId=3404101601
Response.BucketTable=5
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=11.0.1.12
Sig[2].Name=Application Timestamp
Sig[2].Value=50c8fc7e
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_14f3
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=74a9c9f1
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=14f3
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=14f3e5a9c38d3367a672d8ed0769d4b9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=d410
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=d410539e393c1bad5407687bfdcd55c1
UI[2]=G:\Programs\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=G:\Programs\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=G:\Programs\iTunes\iTunes.dll
LoadedModule[20]=G:\Programs\QuickTime\AVFoundationCF.dll
LoadedModule[21]=G:\Programs\QuickTime\MediaToolbox.dll
LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[23]=C:\Windows\syswow64\NSI.dll
LoadedModule[24]=G:\Programs\QuickTime\QuartzCore.dll
LoadedModule[25]=G:\Programs\QuickTime\CoreFoundation.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVC R80.dll
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=G:\Programs\QuickTime\pthreadVC2.dll
LoadedModule[29]=C:\Windows\system32\WSOCK32.dll
LoadedModule[30]=G:\Programs\QuickTime\objc.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVC P80.dll
LoadedModule[32]=G:\Programs\QuickTime\libdispatch.dll
LoadedModule[33]=C:\Windows\system32\WINMM.dll
LoadedModule[34]=G:\Programs\QuickTime\libicuin.dll
LoadedModule[35]=G:\Programs\QuickTime\libicuuc.dll
LoadedModule[36]=G:\Programs\QuickTime\icudt46.dll
LoadedModule[37]=G:\Programs\QuickTime\ASL.dll
LoadedModule[38]=G:\Programs\QuickTime\CoreGraphics.dll
LoadedModule[39]=G:\Programs\QuickTime\zlib1.dll
LoadedModule[40]=G:\Programs\QuickTime\CoreVideo.dll
LoadedModule[41]=G:\Programs\QuickTime\libxml2.dll
LoadedModule[42]=G:\Programs\QuickTime\CoreText.dll
LoadedModule[43]=G:\Programs\QuickTime\CFNetwork.dll
LoadedModule[44]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[45]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[46]=C:\Windows\system32\iphlpapi.dll
LoadedModule[47]=C:\Windows\system32\WINNSI.DLL
LoadedModule[48]=C:\Windows\syswow64\WININET.dll
LoadedModule[49]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[50]=C:\Windows\syswow64\iertutil.dll
LoadedModule[51]=C:\Windows\syswow64\urlmon.dll
LoadedModule[52]=C:\Windows\syswow64\ole32.dll
LoadedModule[53]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[54]=G:\Programs\QuickTime\SQLite3.dll
LoadedModule[55]=G:\Programs\QuickTime\CoreAudioToolbox.dll
LoadedModule[56]=C:\Windows\system32\DSOUND.dll
LoadedModule[57]=C:\Windows\system32\POWRPROF.dll
LoadedModule[58]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[59]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[60]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[61]=G:\Programs\QuickTime\VideoToolbox.dll
LoadedModule[62]=G:\Programs\QuickTime\CoreMedia.dll
LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6 595b64144ccf1df_1.1.7601.17825_none_72d273598668a0 6b\gdiplus.dll
LoadedModule[64]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[65]=G:\Programs\iTunes\GNSDK_DSP.DLL
LoadedModule[66]=G:\Programs\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[67]=G:\Programs\iTunes\GNSDK_MUSICID.DLL
LoadedModule[68]=G:\Programs\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[69]=C:\Windows\system32\MSIMG32.dll
LoadedModule[70]=C:\Windows\system32\ODBC32.dll
LoadedModule[71]=C:\Windows\system32\OLEACC.dll
LoadedModule[72]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[73]=C:\Windows\system32\RICHED20.dll
LoadedModule[74]=C:\Windows\system32\USERENV.dll
LoadedModule[75]=C:\Windows\system32\profapi.dll
LoadedModule[76]=G:\Programs\QuickTime\WebKit.dll
LoadedModule[77]=G:\Programs\QuickTime\JavaScriptCore.dll
LoadedModule[78]=G:\Programs\QuickTime\WebKitQuartzCoreAdditions.d ll
LoadedModule[79]=C:\Windows\system32\d3d9.dll
LoadedModule[80]=C:\Windows\system32\d3d8thk.dll
LoadedModule[81]=C:\Windows\system32\dwmapi.dll
LoadedModule[82]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[83]=G:\Programs\QuickTime\ApplePushService.dll
LoadedModule[84]=C:\Windows\system32\odbcint.dll
LoadedModule[85]=C:\Windows\system32\dnssd.dll
LoadedModule[86]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[87]=C:\Windows\system32\rsaenh.dll
LoadedModule[88]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[89]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[90]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[91]=G:\Programs\iTunes\iTunes.Resources\iTunesRegistr y.DLL
LoadedModule[92]=G:\Programs\iTunes\iTunes.Resources\en.lproj\iTun esLocalized.DLL
LoadedModule[93]=G:\Programs\iTunes\iTunes.Resources\iTunes.DLL
LoadedModule[94]=C:\Windows\system32\WINSTA.dll
LoadedModule[95]=C:\Windows\system32\Dxva2.dll
LoadedModule[96]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[97]=C:\Windows\system32\PROPSYS.dll
LoadedModule[98]=C:\Windows\system32\wdmaud.drv
LoadedModule[99]=C:\Windows\system32\ksuser.dll
LoadedModule[100]=C:\Windows\system32\AVRT.dll
LoadedModule[101]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[102]=C:\Windows\system32\msacm32.drv
LoadedModule[103]=C:\Windows\system32\MSACM32.dll
LoadedModule[104]=C:\Windows\system32\midimap.dll
LoadedModule[105]=C:\Windows\system32\Secur32.dll
LoadedModule[106]=C:\Windows\system32\dnsapi.DLL
LoadedModule[107]=C:\Windows\system32\RASAPI32.dll
LoadedModule[108]=C:\Windows\system32\rasman.dll
LoadedModule[109]=C:\Windows\system32\rtutils.dll
LoadedModule[110]=C:\Windows\system32\sensapi.dll
LoadedModule[111]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[112]=C:\Windows\system32\mswsock.dll
LoadedModule[113]=C:\Windows\System32\wshtcpip.dll
LoadedModule[114]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[115]=C:\Windows\System32\netprofm.dll
LoadedModule[116]=C:\Windows\System32\nlaapi.dll
LoadedModule[117]=C:\Windows\System32\npmproxy.dll
LoadedModule[118]=G:\Programs\QuickTime\QTSystem\QuickTime.qts
LoadedModule[119]=G:\Programs\QuickTime\QTSystem\QTCF.dll
LoadedModule[120]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
LoadedModule[121]=C:\Windows\system32\SXS.DLL
LoadedModule[122]=C:\Windows\system32\Wtsapi32.dll
LoadedModule[123]=C:\Windows\system32\WMVCORE.dll
LoadedModule[124]=C:\Windows\system32\WMASF.DLL
LoadedModule[125]=G:\Programs\QuickTime\QTSystem\QuickTimeAudioSupp ort.qtx
LoadedModule[126]=C:\Windows\system32\apphelp.dll
LoadedModule[127]=C:\Windows\system32\atiu9pag.dll
LoadedModule[128]=C:\Windows\system32\LINKINFO.dll
LoadedModule[129]=C:\Windows\system32\ntmarta.dll
LoadedModule[130]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[131]=C:\Windows\system32\ntshrui.dll
LoadedModule[132]=C:\Windows\system32\srvcli.dll
LoadedModule[133]=C:\Windows\system32\cscapi.dll
LoadedModule[134]=C:\Windows\system32\slc.dll
LoadedModule[135]=C:\Windows\system32\Cryptdll.dll
LoadedModule[136]=C:\Windows\system32\mscms.dll
LoadedModule[137]=C:\Windows\System32\msxml6.dll
LoadedModule[138]=C:\Windows\system32\UxTheme.dll
LoadedModule[139]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[140]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\SkyDriveShell.dll
LoadedModule[141]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\MSVCP110.dll
LoadedModule[142]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\MSVCR110.dll
LoadedModule[143]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\Telemetry.dll
LoadedModule[144]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\logging.dll
LoadedModule[145]=C:\Windows\system32\faultrep.dll
LoadedModule[146]=C:\Windows\system32\Cabinet.dll
LoadedModule[147]=C:\Windows\system32\WINHTTP.dll
LoadedModule[148]=C:\Windows\system32\webio.dll
LoadedModule[149]=C:\Windows\system32\XmlLite.dll
LoadedModule[150]=C:\Windows\SysWOW64\CbFsMntNtf3.dll
LoadedModule[151]=C:\Windows\system32\EhStorShell.dll
LoadedModule[152]=C:\Windows\system32\explorerframe.dll
LoadedModule[153]=C:\Windows\system32\DUser.dll
LoadedModule[154]=C:\Windows\system32\DUI70.dll
LoadedModule[155]=C:\Windows\System32\wship6.dll
LoadedModule[156]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[157]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[158]=C:\Windows\system32\rasadhlp.dll
LoadedModule[159]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[160]=C:\Windows\system32\credssp.dll
LoadedModule[161]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[162]=C:\Windows\system32\ncrypt.dll
LoadedModule[163]=C:\Windows\system32\bcrypt.dll
LoadedModule[164]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[165]=C:\Windows\system32\GPAPI.dll
LoadedModule[166]=C:\Windows\system32\cryptnet.dll
LoadedModule[167]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[168]=C:\Windows\SysWOW64\actxprxy.dll
LoadedModule[169]=C:\Windows\system32\mssprxy.dll
LoadedModule[170]=C:\Windows\system32\ddraw.dll
LoadedModule[171]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[172]=G:\Programs\QuickTime\QTSystem\CoreVideo.qtx
LoadedModule[173]=G:\Programs\QuickTime\QTSystem\QuickTime3GPP.qtx
LoadedModule[174]=G:\Programs\QuickTime\QTSystem\QuickTime3GPPAutho ring.qtx
LoadedModule[175]=G:\Programs\QuickTime\QTSystem\QuickTimeAuthoring .qtx
LoadedModule[176]=G:\Programs\QuickTime\QTSystem\QuickTimeCapture.q tx
LoadedModule[177]=G:\Programs\QuickTime\QTSystem\QuickTimeEffects.q tx
LoadedModule[178]=G:\Programs\QuickTime\QTSystem\QuickTimeEssential s.qtx
LoadedModule[179]=G:\Programs\QuickTime\QTSystem\QuickTimeH264.qtx
LoadedModule[180]=G:\Programs\QuickTime\QTSystem\QuickTimeImage.qtx
LoadedModule[181]=G:\Programs\QuickTime\QTSystem\QuickTimeInternetE xtras.qtx
LoadedModule[182]=G:\Programs\QuickTime\QTSystem\QuickTimeMPEG.qtx
LoadedModule[183]=G:\Programs\QuickTime\QTSystem\QuickTimeMPEG4.qtx
LoadedModule[184]=G:\Programs\QuickTime\QTSystem\QuickTimeMPEG4Auth oring.qtx
LoadedModule[185]=G:\Programs\QuickTime\QTSystem\QuickTimeMusic.qtx
LoadedModule[186]=G:\Programs\QuickTime\QTSystem\QuickTimeStreaming .qtx
LoadedModule[187]=G:\Programs\QuickTime\QTSystem\QuickTimeStreaming Authoring.qtx
LoadedModule[188]=G:\Programs\QuickTime\QTSystem\QuickTimeStreaming Extras.qtx
LoadedModule[189]=G:\Programs\QuickTime\QTSystem\QuickTimeVR.qtx
LoadedModule[190]=C:\Windows\system32\aticfx32.dll
LoadedModule[191]=C:\Windows\system32\atiumdag.dll
LoadedModule[192]=C:\Windows\system32\atiumdva.dll
LoadedModule[193]=C:\Windows\system32\mlang.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=iTunes
AppPath=G:\Programs\iTunes\iTunes.exe
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Old 02-18-2013, 11:45 AM
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Join Date: Apr 2006
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Well the WOW64=1 and the fact that the iTunes.exe is in Program Files not Program Files (x86) means you may have downloaded the 32 bit version of iTunes on a 64 bit computer.

I would uninstall this version, download the 64 bit version and install it.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 02-18-2013, 12:48 PM
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Itunes crashes when going to the store

iTunes is installed at: not on the C: drive
UI[2]=G:\Programs\iTunes\iTunes.exe

it was installed using:
C:\Users\Owner\AppData\Local\Apple\Apple Software Update\iTunes64.msi

i ran the diagnostics in iTunes and got the following:
[ it seems connectivity is fine]
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Gigabyte Technology Co., Ltd. P55A-UD3
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

iTunes Serial Number 001EBC180C5B2080

Current user is not an administrator.
The current local date and time is 2013-02-18 11:28:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 5670


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {DE0A6E65-EAA4-4789-AF93-7FD582603A13}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.2
DHCP Enabled: Yes
DHCP Server: 192.168.0.2
Lease Obtained: Mon Feb 18 07:36:06 2013

Lease Expires: Mon Feb 25 07:36:06 2013

DNS Servers: 208.67.220.220
208.67.222.222

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-18 11:24:58.


**** Device Connectivity Tests ****

iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

NEC Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B36. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B37. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B38. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B39. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3E. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3F. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

VIA 1394 OHCI Compliant Host Controller. Device is working properly.

Most Recent Devices Not Currently Connected:

iPod nano (3rd Generation) running firmware version 1.1.3
Serial Number: 66747MK2Y0P

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.
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Old 02-19-2013, 04:54 PM
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Well, I don't think I mentioned the drive letter, but you can if you'd like.

The versions look right. Nothing looks out of place.
If it still crashes, I would uninstall and reinstall.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 02-24-2013, 02:29 PM
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ok. i uninstalled iTunes, shut down, started up, re-installed iTunes. no joy. it still crashes when i click store. it seems to get to the store for 5 - 10 seconds and then the "iTunes has stopped working" message box comes up.

some other background:
when ever i get an update message, the update doesn't work and i follow the instructions to download and install manually. the download contains 6 files:

AppleApplicationSupport.msi
AppleMobileDeviceSupport64.msi
iTunes64.msi
QuickTime.msi
QuickTimeInstallerAdmin.exe
SetupAdmin.exe

when i run SetupAdmin.exe nothing happens, so i run iTunes64.msi and the install proceeds normally.
any suggestions?
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Old 02-24-2013, 02:54 PM
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Join Date: Apr 2006
Location: Arizona
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Do you use Genius? In an older post I found that someone fixed this by deleting their genius database.
The name is iTunes Library Genius.itdb



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 02-24-2013, 05:45 PM
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Itunes crashes when going to the store

i don't use genius, but i do have 'iTunes Library Genius.itdb'. i deleted it and started iTunes. it took a lot longer than normal to start. it still crashed when going to the store. also a new 'iTunes Library Genius.itdb' was created.
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Old 02-25-2013, 12:29 PM
#14
 

 
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That is normal

Can you update to 11.0.2? There were some stability fixes, but they may not help you.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 02-26-2013, 05:21 AM
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Quote:
Originally Posted by cjmnews View Post
Do you use Genius? In an older post I found that someone fixed this by deleting their genius database.
The name is iTunes Library Genius.itdb
I have been following this thread because I have the same problem. So far none of the solutions have helped me either. Bummer.
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Topic: Itunes crashes when going to the store

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