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Topic: "Gifted" an app for a friend. He can't use it. How do I get a refund?

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Old 12-30-2011, 08:37 AM
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"Gifted" an app for a friend. He can't use it. How do I get a refund?

Hello all! I purchased the new Batman Arkham City app for a buddy of mine. The issue is, I am in the US and have a US account. He is in Canada and does NOT have a US account, and for some reason, even though they are the exact same devices (iPad) running the same software, he cannot use the App.

Ideally, I'd like for him to have a version he CAN use, but if he cannot, I'd like to get a refund. It was only around $6, but it is kind of the principle. They make it super easy to purchase things, but the only way I saw to actually get help on the matter was to pay for support, which is ridiculous.

Does anyone have any advice? Thank you!

Last edited by justcrash; 12-30-2011 at 08:44 AM.
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Old 12-30-2011, 12:31 PM
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Click on the "Report a problem" link in the receipt they email you to report the issue. I suspect they will reimburse you with store credits but not guaranteed. You can also access the "Report a problem" link through the iTunes Store by selecting your Account/Purchase History and select the iTem you are having issues with.



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Topic: "Gifted" an app for a friend. He can't use it. How do I get a refund?

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