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Topic: iTunes card won't activate

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Old 04-11-2009, 06:30 PM
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Freshman Lounger
 
Join Date: Aug 2004
Location: Newcastle upon Tyne UK
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iTunes card won't activate

Bought 25 itunes card from Apple online store. The recipient has just tried to redeem this and the itunes store says activation code invalid. Filled in the required form and sent to apple stating the problem. Reply was that I need a receipt from the store I bought it from. I repeated that I bought it online from apple. Sent copies of the card and the activation code and serial number. Apple digging their heels in saying, again, that I need to get a receipt from the store I bought it from. This is rubbish after-sales service. Anyone else had this problem?
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Old 04-13-2009, 12:57 AM
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Join Date: Nov 2004
Location: Toronto, Canada
Posts: 13,146

The Apple Online Store should have sent you a receipt and/or e-mail confirmation of your order with them, so this is most likely what they are looking for. The iTunes Store Customer Service do not necessarily have access to the same customer database as the Apple Online Store, so they likely need this information to cross-reference your purchase.

Try forwarding them a copy of the e-mail confirmation/receipt you received when you placed the order.



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