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Topic: Where to go?

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Old 03-18-2011, 02:47 PM
#1
 
Freshman Lounger
 
Join Date: Mar 2011
Posts: 2
Where to go?

My son has an Ipod Touch. It keeps locking up and/or going to the white screen.
I have reinstalled the software from th Apple site, but it keeps doing it.
Where can I find information in this forum for help.
Thanks,
Bradley
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Old 03-18-2011, 08:33 PM
#2
 
Senior Lounger
 
Join Date: Mar 2007
Location: San Jose, CA
Posts: 231

By reinstalling the software do you mean you restored it or updated to the latest firmware? If you just updated, then I would do a full restore. If that doesn't help, then it's a hardware issue. Which Generation is it? If it's less that a year old it may have warranty. You can check by entering the serial number at the Apple website. They'll honor the warranty wether you bought it used or new.



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Old 03-19-2011, 10:27 AM
#3
 
Freshman Lounger
 
Join Date: Mar 2011
Posts: 2

I backed it up, and restored the software, not just an update.
It comes on and operates properly, but only if you leave it plugged in.
When you unplug it, it locks up, turns white, eventually goes to black.
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