TigerJon73
New member
- Joined
- Aug 13, 2010
- Messages
- 3
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Hi Everyone,
This is my first post as I'm looking for a new place to get help with my Apple questions, as the Apple forums have been no help.
I have an Ipod 2nd Gen Touch/Itunes/Windows 7 issue that has had me climbing the walls for a few weeks now and I just want to get it solved once and for all. There are a lot of details to this fiasco, so I will try to give as much info as I can. Here goes:
Recently, a friend and I built a new PC running Windows 7 Home Prem(32 bit). The machine this replaced was an old Dell 4400 running XP Home. Once the new PC was completed I installed the latest version of Itunes. In order to get all of my music onto the new machine I uploaded all of it from the old Dell to a Western Digital external HD and then placed on the C:drive of the new machine. Then, I just drag and dropped everything into Itunes. I then synced and everything seemed well. A day later I was listening to my Touch when I noticed a ton of the music skipping and a ton of artwork distorted. These problems do not occur while listening to the same songs in Itunes on the new machine. After a few days of searching for why this was going on and getting nowhere, I decided to restore the Touch and start over. This is where I really started to notice lots of problems. Towards the end of the restore I got an error message (error 9). I figured I may have bumped the USB cable, so I tried another restore. Same thing this time, however, this time my Touch bricked and I couldn't get it running again no matter what I tried, so the next day I took it to the local Apple store. Even though it is out of warranty, the technician was gracious enough to get it powered up and restored. I took it home that evening and tried the restore again....same thing, but this time I tried it just once. Also, during these failed restore attempts and previous attempts at syncing, the USB fballoon tells me that it fails to install the drivers, states the device may not work, yet still syncs, but won't restore. Neither would the device show up under the USB devices in Device Manager or as a drive in My Computer. Next, I powered up my old Dell and was able to successfully restore it. Also, the USB recognized it. After a few days of unsuccessfully trying to un-install, sync and re-install Itunes on my new PC, I decided to switch to my laptop (Dell running XP Home Media) to restore and sync since it runs faster than the old desktop...another PC that everything works fine on. Also, during this whole time, I have been able to successfully sync my wife's Nano to the new PC and the USB recognizes it and it's also recognized in My Computer (the craziest part of this whole mess). In addition, I took my Touch to my office and hooked it up to a machine there with 7 and the USB recognized it fine (Itune was not installed on this machine). So, with this info I un-installed Itunes (and everything else such as Bonjour and Quickplayer) on the new PC and hooked up the Touch....it was recognized by the USB! So with this info, there has to be a problem with the install of Itunes and the subsequent communication with a Touch only (since the Nano worked) vis a vi the USB port. Last night I thought I solved it when I clicked on Apple software update and some updates did install, however, after I synced I started getting the skipping music and bad artwork again. Also, the restore failed and now the Touch is bricked again. So, I'm going to have to take it back to Apple and hope they can bring it back to life again. I will say that I do not know if l I have all the ports necessary open in order to fix this (but I imagine everything is open). I run a Zonealarm FW and during one attempted install of Itunes and Sync I turned it off, but I don't know if the Windows FW automatically turned on it its place. As for internet connection, I have LAN going from my modem into a Linksys router and the new PC hardwired to the router.
So, there it is. I really would appreciate help on this issue. I'm to the point I just want to know what the problem is. If the Touch is shot and I need to get a new on, so be it, but if it's okay, there has to be a logical eplanation for this. Also, I saw this article in the Apple support pages, but I cannot even try it if Itunes needs to be installed because, again, Device Manager will not recognize the damn thing if Itunes is installed (but it'll recognize my little WD HD). Thanks for any help.
Jon
This is my first post as I'm looking for a new place to get help with my Apple questions, as the Apple forums have been no help.
I have an Ipod 2nd Gen Touch/Itunes/Windows 7 issue that has had me climbing the walls for a few weeks now and I just want to get it solved once and for all. There are a lot of details to this fiasco, so I will try to give as much info as I can. Here goes:
Recently, a friend and I built a new PC running Windows 7 Home Prem(32 bit). The machine this replaced was an old Dell 4400 running XP Home. Once the new PC was completed I installed the latest version of Itunes. In order to get all of my music onto the new machine I uploaded all of it from the old Dell to a Western Digital external HD and then placed on the C:drive of the new machine. Then, I just drag and dropped everything into Itunes. I then synced and everything seemed well. A day later I was listening to my Touch when I noticed a ton of the music skipping and a ton of artwork distorted. These problems do not occur while listening to the same songs in Itunes on the new machine. After a few days of searching for why this was going on and getting nowhere, I decided to restore the Touch and start over. This is where I really started to notice lots of problems. Towards the end of the restore I got an error message (error 9). I figured I may have bumped the USB cable, so I tried another restore. Same thing this time, however, this time my Touch bricked and I couldn't get it running again no matter what I tried, so the next day I took it to the local Apple store. Even though it is out of warranty, the technician was gracious enough to get it powered up and restored. I took it home that evening and tried the restore again....same thing, but this time I tried it just once. Also, during these failed restore attempts and previous attempts at syncing, the USB fballoon tells me that it fails to install the drivers, states the device may not work, yet still syncs, but won't restore. Neither would the device show up under the USB devices in Device Manager or as a drive in My Computer. Next, I powered up my old Dell and was able to successfully restore it. Also, the USB recognized it. After a few days of unsuccessfully trying to un-install, sync and re-install Itunes on my new PC, I decided to switch to my laptop (Dell running XP Home Media) to restore and sync since it runs faster than the old desktop...another PC that everything works fine on. Also, during this whole time, I have been able to successfully sync my wife's Nano to the new PC and the USB recognizes it and it's also recognized in My Computer (the craziest part of this whole mess). In addition, I took my Touch to my office and hooked it up to a machine there with 7 and the USB recognized it fine (Itune was not installed on this machine). So, with this info I un-installed Itunes (and everything else such as Bonjour and Quickplayer) on the new PC and hooked up the Touch....it was recognized by the USB! So with this info, there has to be a problem with the install of Itunes and the subsequent communication with a Touch only (since the Nano worked) vis a vi the USB port. Last night I thought I solved it when I clicked on Apple software update and some updates did install, however, after I synced I started getting the skipping music and bad artwork again. Also, the restore failed and now the Touch is bricked again. So, I'm going to have to take it back to Apple and hope they can bring it back to life again. I will say that I do not know if l I have all the ports necessary open in order to fix this (but I imagine everything is open). I run a Zonealarm FW and during one attempted install of Itunes and Sync I turned it off, but I don't know if the Windows FW automatically turned on it its place. As for internet connection, I have LAN going from my modem into a Linksys router and the new PC hardwired to the router.
So, there it is. I really would appreciate help on this issue. I'm to the point I just want to know what the problem is. If the Touch is shot and I need to get a new on, so be it, but if it's okay, there has to be a logical eplanation for this. Also, I saw this article in the Apple support pages, but I cannot even try it if Itunes needs to be installed because, again, Device Manager will not recognize the damn thing if Itunes is installed (but it'll recognize my little WD HD). Thanks for any help.
Jon