help?

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LozzaBee

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May 9, 2005
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Hey guys. I'm new here and new to ipod shuffles (although not new to ipods).
I bought my Mum an ipod shuffle for Mother's Day but I'm having trouble getting it to work. I've installed (and re-installed) the software, I have service pack 2 and everything else I should have.
However when I put the shuffle into a USB port, nothing happens. Nothing. When I open itunes no ipod shows up and when I go into 'preferences' it says 'no ipod connected'. I don't even get any indication on my computer that new hardware has been inserted like I do when I plug other things into my USB port.
My normal ipod works fine so I don't know what the problem is.
Any help?
cheers.
 

zip22

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try a different USB port. what model computer do you have?
 

LozzaBee

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I've got a laptop. It's a HP Pavilion zv5213AP.
And I've tried two different USB ports. :(
 

zip22

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is the shuffle able to fully plug in? if the ports are recessed at all, it can cause the shuffle to hit the case, and not plug in fully. do you have another computer you can test it with?
 

LozzaBee

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May 9, 2005
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Yeah it plugs in fully....
I can try it on another computer when I get home in a few days, I was just avoiding that because it doesn't have service pack 2 and I didn't want to have to install it lol
But I'll give it a go
 
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