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Topic: iTunes stuck on Syncing - hangs on "Updating Files - Preparing to Update"

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Old 03-04-2017, 01:34 PM
#1
 
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iTunes stuck on Syncing - hangs on "Updating Files - Preparing to Update"

iTunes version:12.5.5.5
iPhone 7 256GB, iOS version: 10.2.1

I'm having issues with adding songs to my iPhone because the syncing basically hangs whenever I try adding a song to my library. Every time I drag a song, it says "Updating Files on *name of my Phone* - Preparing to Update". I even let it go for literally 15 minutes (JUST to see if it is a timing thing, but it's not). When I look on the music section on the phone via iTunes, the file is there, only grayed out with a dashed-line circle next to it (presumably because it's still trying to sync).


I tried restarting the phone, iTunes, and my computer with no success. It was working fine this morning and now all of a sudden it is not working.

How can I fix this issue?

Thanks in advance!
cucuzza is offline  
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Old 03-05-2017, 10:36 AM
#2
 

 
Join Date: Apr 2006
Location: Arizona
Posts: 8,627

Usually this is caused by a corrupted file. So if one of those songs you added is the culprit, you'll have to exclude it to get the sync to work again. Try not adding the file, and playing it in iTunes, or another media player to check to see if it is bad.

Other causes are bad cable, bad USB driver, hub between the computer and the iPhone.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
cjmnews is offline  
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Old 03-06-2017, 04:58 AM
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The best way is to remove all files and then re-add it again.
zonbloginc is offline  
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Topic: iTunes stuck on Syncing - hangs on "Updating Files - Preparing to Update"

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