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Terrysutt 01-21-2017 11:11 AM

Video problem
I have an Ipad version 5.1.1 which has developed a video problem.
When I select the ITV player to watch a catch up programme,select
from the list the show and press play,I get the message "Something went wrong
please try again,with a code number 006.With the BBC news app,no video just
a spinning circle in the center of the screen.However,if I select a live TV programme
it plays ok.Any suggestions please?

cjmnews 01-21-2017 12:07 PM

My guess is you are on iOS 5.1.1 and this is the original iPad (models A1219 and A1337). It can't be upgraded beyond this iOS version.
If you have an iPad 2 (models A1395, A1396 and A1397) or iPad 3 (models A1416, A1403 and A1430), you could plug into iTunes and upgrade to iOS 9.3.5. You can see the Model in Settings->General->About.
I doubt you have a newer iPad as the newer ones came with iOS 6 and above.

I would say that the infrastructure required to play a catch up program is not supported in iOS 5.1.1.
If you have the iPad 2 or iPad 3 then the upgrade might help, or it may also not be capable of supporting the requirements.

The video provider may require that you upgrade your iOS or hardware.

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