Resetting apple ID password - iLounge Forums
Become a member of the iLounge Forums. Register Now!
To start viewing messages, select the forum that you want to visit from the selection below.
If this is your first visit, be sure to check out the Forum FAQ and Forum Policy.

Topic: Resetting apple ID password

Reply Thread Tools Topic Search
 
Old 12-23-2018, 03:02 PM
#1
 
Freshman Lounger
 
Join Date: Apr 2005
Location: St. Louis, MO
Posts: 14
Angry Resetting apple ID password

OK, be gentle with me as I am your basic moron. Been trying to reset the password for my apple ID and am getting nowhere. I follow instructions on apple to the letter, but I run into issues. First, when I look on apple's site, I get prompted to click on reset password, but I must be blind as I don't see that option. On iforgot.apple, I plug in my e-mail and phone, that part goes through ok. But when I tap Allow to start the process on my iphone, it now goes to a window on the phone stating cannot verify identity after that. For whatever reason earlier, the phone would prompt me to enter the passcode for the phone, but it kept returning to that same window over and over. Now I'm getting the can't verify window.

The device has IOs 12.1.2.

My Mac has OS X Version 10.9.5.

Thanks for any input, I obviously struggle with this at times.
boeing nut is offline  
Reply With Quote
Old 12-24-2018, 07:41 PM
#2
 

 
Join Date: Apr 2006
Location: Arizona
Posts: 9,238

Apple has a page on this: https://support.apple.com/en-us/HT201487 for using your devices or a browser.

They also have another site that may help.
https://iforgot.apple.com/password/verify/appleid

The phone is behaving as if it has a different Apple ID than what you are trying to use. But it is not really clear from the description.

I would try to use the https://appleid.apple.com/ site with the Apple ID and email. That may be the easiest. Once the password is changed with Apple, you may have to enter the new password on each device to get the access back.

I would also advise that you look at getting a password keeper to store your passwords (secret questions and answers, pin numbers, etc.), and allow you to randomize them so no one can guess them, using a different password for every web site. I use PWSafe and share the passwords with my Mac, 2 PCs, 2 iPhones and an iPad.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
cjmnews is offline  
Reply With Quote
Old 01-01-2019, 12:56 PM
#3
 
Freshman Lounger
 
Join Date: Apr 2005
Location: St. Louis, MO
Posts: 14

cjm,

Many thanks for your input, but these are things I actually did try. I still cannot get past the "cannot verify identity, session timed out" window.

Think I'll just have to bring it in and see if apple can fix this if I can't get more info.

Thanks again.
boeing nut is offline  
Reply With Quote
Old 01-01-2019, 01:57 PM
#4
 

 
Join Date: Apr 2006
Location: Arizona
Posts: 9,238

Are you doing the web sites on a computer or mobile device? I am finding a lot of these recovery web sites don't support mobile very well.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
cjmnews is offline  
Reply With Quote
Old 01-01-2019, 09:15 PM
#5
 
Freshman Lounger
 
Join Date: Apr 2005
Location: St. Louis, MO
Posts: 14

I am doing them on my Mac.

And regardless of the outcome, thanks very much for your help cj.
boeing nut is offline  
Reply With Quote

Topic: Resetting apple ID password

Reply Thread Tools Topic Search

Become a member of the iLounge Forums. Register Now!
To start viewing messages, select the forum that you want to visit from the selection below.
If this is your first visit, be sure to check out the Forum FAQ and Forum Policy.
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



RSS Feed Widget

iLounge Weekly
News, reviews, articles, giveaways, deals, and more delivered to your inbox.
Sign up for the iLounge Weekly Newsletter

iLounge is an independent resource for all things iPod, iPhone, iPad, and beyond.
iPod, iPhone, iPad, iTunes, Apple TV, Mac, and the Apple logo are trademarks of Apple Inc.
iLounge is © 2001 - 2016 iLounge, Inc. All Rights Reserved. Terms of Use | Privacy Policy