Serious problems

[rationalbeast]

A little over a week ago I tried to burn a playlist with iTunes and was surprised to find that I could not. I was prompted to insert a blank disc, did so and I continually received the "Checking Media..." message for a minute or so before the display returned to the Apple logo. iTunes has never given me problems in the past, but it seems like 4.7 is giving many people issues. I attempted to burn with another program, Nero I believe, and that would not work either. I checked the drive (with a blank disc in it) in My Computer and was told that the drive was "empty". I put in an audio CD which iTunes properly recognized. I ran a CD Diagnostic test using blank CDs in the drives and received this message:

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
iTunes 4.7.1.30
CD Driver 2.0.4.0
CD Driver DLL 2.0.2.0
LowerFilters: AFS2K (3.1.14.0), MxlW2k (1.1.0.122),
UpperFilters: GEARAspiWDM (2.0.4.0),
Video Driver: NVIDIA GeForce4 MX Integrated GPU GeForce4 MX Integrated GPU
Check the website of your computer manufacturer or video card vendor to verify that you have the latest video drivers.

IDE\CdRomSAMSUNG_CD-ROM_SC-148A__________________B400____, Bus Type ATA, Bus Address [1,0]
IDE\CdRomTSSTcorp_CD/DVDW_TS-H552B_______________GA04____, Bus Type ATA, Bus Address [0,0]
Some Dell computers need an update to the ATA bus driver before iTunes recognizes CDs. If you have a Dell computer, check the Dell support website for details.

D: TSSTcorp CD/DVDW TS-H552B, Rev GA04
Drive is empty.

E: SAMSUNG CD-ROM SC-148A, Rev B400
Drive is empty.

The drives were not empty and I do not own a Dell computer. Here are the specs from the manufacturer's (emachines) website:

Microsoft® Windows® XP Home Edition
AMD Athlon™ XP 3200+ Processor
QuantiSpeed™ Architecture operates at 2.200 GHz
512KB L2 cache & 400MHz FSB
nVIDIA® nForce™2
512 MB DDR (PC 2700)
160 GB HDD (7200 RPM) 1
DVD±RW Drive (Write Max: 8x DVD±R, 4x DVD±RW, 32x CD-R, 16x CD-RW; Reads 40x CD, 12x DVD); 48x Max. CD-ROM Drive
8-in-1 Digital Media Manager (USB 2.0, Secure Digital (SD), Smart Media, Compact Flash, Memory Stick, Memory Stick PRO, Micro Drive, Multimedia Card)
nVIDIA® GeForce4™ MX graphics (1 AGP 8x slot available)
10/100Mbps built-in Ethernet
56K* ITU v.92 ready Fax/Modem
nForce™ 6-channel Audio
Premium Plus Multimedia Keyboard, 2-Button Wheel Mouse, Amplified Stereo Speakers
5 USB 2.0 ports (4 in back; 1 in Media Reader), 1 Serial, 1 Parallel, 2 PS/2, Audio-In & Out
7.25"w x 14.125"h x 16"d

What's more, yesterday, after plugging in my iPod (firewire) my iTunes "encountered errors" and had to shut down. Everytime I opened iTunes it closed. When I removed my iPod iTunes would stay open, but when I checked my iPod all my music was gone! Now I have no music on my iPod and no way to update. Any suggestions would be appreciated. I'm not really sure if this problem is directly related to iTunes or not, but that is where I first experienced it.

[honeybee1236]

If space is being used on the iPod then the songs are on their and not showing up on the iPod screen. Do a reset.

As for the problem with itunes not being able to burn CD's you'll have to find a program that will work. iTunes stopped burning CD's for me a while ago. I use other software and an external HD to back up my music & data.

You can also try a search & posting at Apple discussions to see if someone has an answer.

[rationalbeast]

I've already solved the iPod problem by returning it to factory condition (I'm guessing there were corrupt files), but the burning problem persists. It does not strictly apply to iTunes though, so I pretty sure that there is something wrong with my disk drives. I've been looking around for info, but I haven't found much. Any ideas or information would be appreciated.

[honeybee1236]

Can't help you with the burner problem. Call the manufacturer of your computer about that.