optimistik
03-03-2005, 12:01 AM
I'm wondering does this mean they're sending me a box to send the old on to them in? if so do i pay for shipping?
also it says if u HAVE BEEN requested to send in proof of purchase send it in i'm not sure if i even have any proof of purchase i probably threw it out so is this telling me they shoud've already asked for it if they wanted it?
heres the email they sent me:
Dear Apple Customer,
Thank you for your order. A service request for the part you ordered has been placed. Your dispatch number is (edited out not sure if u shud post it or not)
You can check the status of your order at any time at:
http://www.apple.com/support/selfservice/status.
The part will be sent shortly to the address you provided. The package will contain instructions about whether to return the original part to Apple or not and how to do this. If you are asked to return the part, please do so within 10 business days of receipt of the replacement part otherwise an additional cost will be charged to your credit card.
If you have been requested to send in your Proof of Purchase, please fax or mail it as follows and include your dispatch number.
Fax number: 512-674-8125
Mailing address:
Apple
Attention: Proof of Purchase
12545 Riata Vista Circle, MS 212-1CR
Austin, TX 78727-6524
Apple is unable to handle your request until this is received.
Thank you,
Apple
also it says if u HAVE BEEN requested to send in proof of purchase send it in i'm not sure if i even have any proof of purchase i probably threw it out so is this telling me they shoud've already asked for it if they wanted it?
heres the email they sent me:
Dear Apple Customer,
Thank you for your order. A service request for the part you ordered has been placed. Your dispatch number is (edited out not sure if u shud post it or not)
You can check the status of your order at any time at:
http://www.apple.com/support/selfservice/status.
The part will be sent shortly to the address you provided. The package will contain instructions about whether to return the original part to Apple or not and how to do this. If you are asked to return the part, please do so within 10 business days of receipt of the replacement part otherwise an additional cost will be charged to your credit card.
If you have been requested to send in your Proof of Purchase, please fax or mail it as follows and include your dispatch number.
Fax number: 512-674-8125
Mailing address:
Apple
Attention: Proof of Purchase
12545 Riata Vista Circle, MS 212-1CR
Austin, TX 78727-6524
Apple is unable to handle your request until this is received.
Thank you,
Apple