I'm out $349. Thanks Apple!!!

[Chodite]

My 3G iPod was purchased for $349 just 14 months ago. It is now broken. It boots to a folder with an exclamation point AND is no longer recognized by my laptop. Even when put into Disk Mode. I've done every troubleshooting step possible for the past 2 days. Apple just told me it needs to be sent in for repair / replacement. Cost? $249.

Considering stories like this have popped up from 100s of other iPod users just on this forum, can't there be some sore of class action lawsuit against Apple? I'm sure they'd love the great publicity from their defective iPods too! UGH. I'm so upset right now.

[archurban]

no, you made a mistake because you didn't purchase applecare for extenstion plus your one year warranty is expired. so now, you can't demand for free change or repair.

so you have to pay for it unfortunately.

[Chodite]

Wow, I wish someone would have offered me "Applecare". How much extra was that?

[enjoilax]

Originally posted by Chodite
Wow, I wish someone would have offered me "Applecare". How much extra was that?

1. Don't cross post.

2. Don't cross post.

3. DON'T CROSS POST.

K thx lol.

I think its 60~70$?

http://forums.ipodlounge.com/showthread.php?s=&threadid=72712

Oh and DON'T CROSS POST.

[Chodite]

1. That thread was closed
2. That thread was closed
3. You're not a mod

K? Thx.

Oh and you're not a mod.

[FallN]

LOL! Gotta love the sarcasim. :)

Anyway, I agree that it totally sux that your 3G crapped out on you just 2 months outside the warranty... I got my 3G iPod (brand new) just a month ago for an Xmas present. Of course the person that bought it and gave it to me didn't add the extended warranty. I'll have to do that on my own. But I'm waiting to decide whether it's worth it because the 5G's are coming out this summer and if there's a big enough leap in fixes and additions, I might wind up getting a 5G.

I believe you can add the extra AppleCare warranty on ANY TIME during the first year of the initial warranty so I might even wait until the 363 day to add it on. LOL!

Either way, if I decide that I'll be keeping this iPod for more than a year, I'm definitely buying the $60 AppleCare extended warranty WHILE my iPod is still under it's initial year warranty period. :)

Next time, I would suggest you do the same.

[iPoddersYOUnite]

u need atleast 2 weeks left in ur warrenty for u to buy the apple care becuase if u buy it on day 363 its not going to be validated in time, and tough #### for u.

[toothpaste]

Originally posted by Chodite
My 3G iPod was purchased for $349 just 14 months ago. It is now broken. It boots to a folder with an exclamation point AND is no longer recognized by my laptop. Even when put into Disk Mode. I've done every troubleshooting step possible for the past 2 days. Apple just told me it needs to be sent in for repair / replacement. Cost? $249.

Considering stories like this have popped up from 100s of other iPod users just on this forum, can't there be some sore of class action lawsuit against Apple? I'm sure they'd love the great publicity from their defective iPods too! UGH. I'm so upset right now.

14 months of use and you complain? come on, you got your money's worth. everything breaks eventually.

[Descendant X]

While I don't consider 14 months of use "getting your money's worth", there are few things worse than someone coming on here and whining about how Apple sucks because their iPod broke.

It's not Apple's fault. They gave you a one-year guarantee, and it held up past that year. Get over it.

[FallN]

Originally posted by iPoddersYOUnite
u need atleast 2 weeks left in ur warrenty for u to buy the apple care becuase if u buy it on day 363 its not going to be validated in time

Thanks for the head's up. Although I was just "exaggerating" a bit to make a point, I see your point and if I decide to keep my current iPod for more than a year, I'll definitely add the Apple Care well before my Xmas deadline. :)

[toothpaste]

Originally posted by Descendant X
While I don't consider 14 months of use "getting your money's worth", there are few things worse than someone coming on here and whining about how Apple sucks because their iPod broke.

It's not Apple's fault. They gave you a one-year guarantee, and it held up past that year. Get over it.

What you don't consider getting your money's worth is an opinion just like i consider 14 months as getting my moneys worth, however, tell me what electronic device as delicate as an ipod will last longer? besides arguing symantics, we don't really know if the original poster took care of his/her ipod anyway. and the complaining and blaming apple is getting out of control on these forums. you see my point?

[Chodite]

I took great care of my iPod.

And, if paid $400 for a new TV, I wouldn't expect it to go up in a year. But blaming Apple is wrong? And obviously I'm not the only one...

[toothpaste]

Originally posted by Chodite
I took great care of my iPod.

And, if paid $400 for a new TV, I wouldn't expect it to go up in a year. But blaming Apple is wrong? And obviously I'm not the only one...

obviously not. a lot more complainers on here unfortunately.:mad:

[Chodite]

But please realize, the "complainers" on just complaining to here themselves b*tch. There are reasons why people are complaining....

Just because you've yet to experience problems with your iPod doesn't mean others haven't.

And trust me, I love(d) my iPod! I'm very upset this happened.

[scratchjunkie]

dayam that really sucks. i would at least hope ipods would last as long as their battery would. you should make a poll for broken ipods and how many miles it lasted. i would be very interested in seeing a statistic.

[Chodite]

The problem with a poll like that is a majority of the people still visiting these forums are happy iPod owners whose iPods are still ticking. The ex-iPod owners whose iPods took a crap on them are no longer excited about their toy and have moved on, ya know?

[jessica.]

The best you can do it send it to apple and see how much it'll cost to fix. You never know, it may be something simple and free.

ps enjoilax isn't a mod...i think he wants to be, but he's not...which is close---in a way.

[Xaq]

Although I am not one to talk as I do not own an iPod, yet, I see Apple as a symbol of quality. Anyone remember the old Apple IIe's? Those computers never died, ever.

I've done a fair amount of researching into iPods and other portable music players, but the next thing I am going to check out is warranties. If some company comes out with a competitive player that isn't much bigger than the iPod, looks cool, has better features, and sells it at the same price as the iPod, hello iPod killer.

The iPod is the icon of all portable music players right now, thanks to the storage size, the click wheel, the style and all those white-wired ads. iPod was the first, but now there are many competing players out there, but none yet match the iPod's appeal.

Apple should live up to their two decade reputation of superior quality and back up their iPods with a longer warranty, especially at the price they are charging.

But I still want an iPod. :D

[apyang]

Originally posted by Chodite
I took great care of my iPod.

And, if paid $400 for a new TV, I wouldn't expect it to go up in a year. But blaming Apple is wrong? And obviously I'm not the only one...

Yes, but the TV does not have a hard drive, and you don't carry your TV around...

[ortuno2k]

I work at Compusa.
My store has an Apple department. I sell many Apple products everyday, including the mighty ipod. I offer people Applecare ($59.99 for an ipod).
Many times I get declined by ignorant customers who think it's just insurance and I make money by selling it (true).
What they don't realize is that, a couple of months later if the thing goes kaboom, who's going to fix it and at what cost?

In no means I'm endorsing the applecare product or ANY extended store warranty, but sometimes it comes in handy.

[AndyH]

Originally posted by Chodite
... Apple just told me it needs to be sent in for repair / replacement. Cost? $249.
I'd suggest getting some quotes from some other iPod repair shops:
http://www.ipodreq.com
http://www.pdasmart.com/ipodpartscenter.htm
http://ipodmods.com/mods/index_load.htm

I'd say most of them (perhaps all of them) will be able to repair it for a lot less $$$ than Apple wants to charge you.

Originally posted by ortuno2k
What they don't realize is that, a couple of months later if the thing goes kaboom, who's going to fix it and at what cost?
Ummm, Apple will...the standard warranty period on the iPod is one year.

[cdrider]

Don't know how it works in the USA but here in the UK the Sale of Goods Act says an item must work for a reasonable period of time. I.E. if you buy a £1000 TV and it breaks after two years the seller must take responsability. (

Maybe there's something similar for you guys?Sale of Goods) (http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm)

[SuperNYK992]

lol.

i dont know ive had my ipod roughly 1 year and it has scratches all over, but no serious damage etc. wont start, freezing

[DJ P]

If it's just the hard drive I'm sure you could find a replacement for it and install it (many guides on the ipod itself)

[ortuno2k]

Originally posted by AndyH
I'd suggest getting some quotes from some other iPod repair shops:
http://www.ipodreq.com
http://www.pdasmart.com/ipodpartscenter.htm
http://ipodmods.com/mods/index_load.htm

I'd say most of them (perhaps all of them) will be able to repair it for a lot less $$$ than Apple wants to charge you.


Ummm, Apple will...the standard warranty period on the iPod is one year.

You're right.
I meant to say after the 1 year period is up.

[aluren]

Originally posted by cdrider
Don't know how it works in the USA but here in the UK the Sale of Goods Act says an item must work for a reasonable period of time. I.E. if you buy a £1000 TV and it breaks after two years the seller must take responsability. (

Maybe there's something similar for you guys?Sale of Goods) (http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm)

yeah, its called the implied warranty of merchantibility. it guarantees that products are good for their ordinary use. but the grey area begins when you consider the use. apple doesn't know if the person that posted this thread broke the ipod himself or if it was a manufacturing problem.

[toothpaste]

chodite you still upset? over your ipod dying on you? You are right even with a little physical abuse the ipod should work. We all the the ooops (http://forums.ipodlounge.com/showthread.php?s=&threadid=68772&highlight=toothpaste) moments. So yes I would be angry as hell too. But biases aside we all know that electronics, especially small devices don't last long. Sometimes they brake before their life expiration expectancy date.

[toothpaste]

I posted somewhere towards the bottom.

[Expidia]

On warranties . . using a gold card when purchasing stuff adds on another 12 month extended warranty. I use a free gold Mastercard debit card from my bank.
So even if one does not have a gold card, probably a friend does so give them the cash and extend your warranty on purchase.

I don't usually go for those rip off extended warranties, If I don't expect the item to go for several years I would never buy that brand. but with devices like an Ipod, when you factor in the cost of 1 repair it probably is worth it. They price their repairs to make the device disposable. It's like digital cameras, pay $500 and it breaks, it's done. There are no more camera repair shops around that will work on them because the parts are so expensive from the manufacturer. They only work on the professional models now. Send it in to say Olympus and they want $200 plus parts to fix it, and it's already obsolete 12 mos later so who would pay that much to fix it.

And it's a ludicrous statement to say "oh you've got your use during the 14 mos, so don't complain" That's just a flamer talking. I would expect an Ipod and Apple's build to go for at least 3 years, that's why I didn't buy a knockoff.

[Chodite]

Originally posted by toothpaste
chodite you still upset? over your ipod dying on you? You are right even with a little physical abuse the ipod should work. We all the the ooops (http://forums.ipodlounge.com/showthread.php?s=&threadid=68772&highlight=toothpaste) moments. So yes I would be angry as hell too. But biases aside we all know that electronics, especially small devices don't last long. Sometimes they brake before their life expiration expectancy date.

Of course I'm still upset. And my iPod was never exposed to any physical abuse. I've already advised a handful of friends, in the market for a portable audio player, to stay away from Apple.

[Kristiano]

$249? Get a new Pod! That's daylight robbery!

[baggss]

Originally posted by Chodite
Just because you've yet to experience problems with your iPod doesn't mean others haven't.


The reverse it true as well. Just because you have had a problem doesn't mean that others, or even a majority, of iPod owners have. The people who ##### get the attention, but those who have no problems rarely post about how problem free things have been, there is no need. Don't assume your experience is standard.....