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View Full Version : Folder w/ Exclamation Point-PLEASE HELP ME


tgidesign
05-17-2003, 12:19 PM
So I plugged the iPod in to my TiBook yesterday, it mounted and I was
copying files to it. The files copied and just as it was ending the whole ####
thing froze up and I got the colorful yet horrid spinning wheel of death!

So I rebooted and when I tried to reboot the TiBook got the blue screen, loaded
its preferences and then stalled in its start up (it said something like waiting for local folders) until I unplugged the iPod. (ie the iPod is making the computer freeze etc) So I unplugged the iPod and it continued to start up fine.

Machine sarted with no iPod attached. Are U still with me?

So then, I thought HMMM what's up? So I plugged it back into the TiBook and it
didn't mount on the desktop, it didn't show up in iTunes.... so i looked at the
iPod screen and it is showing the folder with exclamation point. (this is the
folder that I guess means it is not finding any system software on the iPod)

So I tried seeing if it would show up in Disk Utility. (thinking I could
reformat it) I opened Disk Utility and it froze with the wheel spinning.
(when I disconnect the iPod once again the disk utility continues to work normally)
I tried seeing if the iPod would show up in the apple system profiler and it does show
up there but that does me no good as far as I can tell????

Now, when it is attached it is literally freezing any programs I try to open on
the TiBook. It is still not showing up on the desktop, in iTunes, in Disk utility,
but it is still in the apple system profiler...

I tried hard restarting the iPod, it restarts, gives me the apple logo, then the
folder with the exclamation point. If I hard restart, while plugged into the
TiBook and then hold down the back/forward keys (forced fire wire mode) when the apple appears
I can get it to show it is charging and it gives me the normal "Do Not Disconnect" but that's
it! I can try pressing any other buttons and it goes nowhere.

I tried hooking up the iPod and reinstalling the 1.3 updater. It say "iPod connected but not mounted on the desktop" Then I click restore and I get the Spinning wheel of death AGAIN!

I have tried everything at this point. I should also mention that I have repeated all these steps on my desktop G4 to make sure there was no TiBook issues and everything is exactly the same when I try it on my desktop!

My only idea was to try to get it to mount on a PC and then try to install the PC iPod software??

Any help would be GREATLY appreciated. There must be some way to re-format the disc. Right????

Thanks so much in advance!

Ben Finch

10 GB iPod
Purchased September of 2002

Kirk
05-18-2003, 02:03 AM
It sounds like the HD in your iPod has been corrupted. I suggest buying a copy of TechTool Pro or Disk Warrior. Install either of those on your computer. With your TiBook already running either of those apps as the front window, plug in your iPod. Hopefully the iPod will be recognized and you can then run the app on the iPod. You want a disk repair utility as the front window because they usually can handle mangled communication with an external drive better than the MacOS.

It could also be a hardware problem. If that's the case its time for a trip to a repair facility.

tgidesign
05-18-2003, 12:32 PM
I actually took it Apple yesterday. It seems the HD was totally corrupted. It was freezing everything that was attached!

Anyways, they replaced it for the $29.00 fee so now I have a brand new one!

Thanks for the help!
Ben