Think Different Store - contact??

[chaddc33]

I've been trying to contact The Think Different Store and all the emails keep getting returned. Is there a phone number or anything anyone knows about to contact them? I email question@thinkdifferentstore.com and it always is returned. It seems something is going on with their email there. I placed an order last week and just want to get the status of the EXO Carribean Blue :)

[iskin]

Hi
What are the error messages you are receiving when trying to email us?

If you give me your invoice # I can tell you the status of your order

[chaddc33]

Joe,

Thanks for the reply. As soon as I email any address @thinkdifferentstore.com, I get a delivery status notification failure immediately. The full error is below (sorry for the length, but I just want to post it so hopefully it can help you). Basically it says no reverse PTR record is configured...

Aside from that, I would love to give you my invoice # - but I accidently deleted it :( I ordered an iSkin EXO in Carribean Blue for the 30GB on Friday afternoon. I kinda hate to post all my info here, so I'll just leave my email and hopefully you can look it up. I just tried sending another email to question@thinkdifferentstore.com and it got immediately returned. I've tried with three different, separate ISP email accounts too with the same results. Thanks!!

Chad
chad@rochester.rr.com




here is the error:

Reporting-MTA: dns;datapipe-ahlq5k
Received-From-MTA: dns;rochester.rr.com
Arrival-Date: Tue, 12 Aug 2003 06:29:43 -0700

Final-Recipient: rfc822;question@thinkdifferentstore.com
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp;579 message content is not acceptable here
self
e Internet
e-ahlq5k
250-HELP
250-PIPELINING
250-ETRN
250-DSN
250-TURN
250-ATRN
250-SIZE 5242880
250-STARTTLS
250-AUTH=LOGIN
250-AUTH LOGIN PLAIN CRAM-MD5 DIGEST-MD5 MSN
250-8BITMIME
250 EHLO
GSSAPI NTLM LOGIN
250-AUTH=LOGIN
250-X-LINK2STATE
250-XEXCH50
250 OK
.
which
220 have no reverse-DNS (PTR record) assigned.
ions from IP addresses which
220 have no reverse-DNS (PTR record) assigned.

************************************************** ***
r System or Network administrator
220- reverse-DNS-register (add a PTR record for) the address 66.70.67.10.
220- That only takes minimal time and is a sign of good Netizenship.
220- Do not call, fax or e-mail us on this particular problem.
220- We can NOT do your DNS registration for you.
220- IMPORTANT : if this error message is the result of a temporary
220- DNS server failure, you do not need to do anything.
220- We will rapidly find out and fix things then.
220 guppy.vub.ac.be ESM

[torchedlh]

i think your problem lies in your email account, not theirs. i've yet to have any problems.

[chaddc33]

I thought that too initially, but I've sent out 15 emails to different places with that account and no problems. Plus, I tried sending to the email from Yahoo and Hotmail - the exact same error occurred - it was bounced back to me immediately. Definitely not trying to pin the blame on them - I just figured after all that, then there might be an issue :)

Either way - Joe - I did just get a response about shipment, so that's good enough for me. Thanks - I appreciate all the help! You guys are very quick to respond!!!

[thenightfly42]

Originally posted by chaddc33
Diagnostic-Code: smtp;579 message content is not acceptable here
Well, this line is the problem. Why it isn't acceptable is the question. Did you use profanity?

[chaddc33]

I saw that as being the problem too. No, definitely didn't use profanity!! No reason too - I wasn't upset at all!! It's very baffling why this occurs. It happened from my Yahoo and Hotmail accounts too, so it's just not my local ISP. Very strange.

[torchedlh]

try this address:
shipped@thinkdifferentstore.com

it worked for me, i got a speedy response (although not very helpfull....:rolleyes: ). so maybe someone here will know.... where is thinkdifferentstore [warehouse] located?

[Taskman]

I work for a major ISP and this is a very common problem. However the error message is a little cryptic. Its basicly saying that Thinkdifferentstore's mail server was unable to do a reverse DNS lookup on your mail server or on the domain of your mail server. I checked your ISP and it does have reverse DNS for its mail servers and domain.

I can tell you whats really happeneing but I would need to see the full header of the bounceback. What you posted was merely the body of the email that got bounced back. You can get the header by going to the properties of the email.

However I do know for a fact that this is not an issue caused by the servers used by thinkdifferentstore. If you cant get the header just sign up for yahoo or hotmail.

Taskman

[iskin]

Hi

We have figured out the email problem. When we upgraded the server a few days ago we has a mis configured setting that had blocked some emails. I just threw on my sys admin hat and found the problem


Sorry for the confusion


Joe

[mjr26]

I've sent several emails attempting to confirm an order with no response. Anyone know of any other way to make contact? Thanks.

[iskin]

Hi

The best way to contact us is via this link

http://thinkdifferentstore.com/contact_us.php

Thanks

Joe