LaMuse
11-30-2004, 10:37 PM
I have a large number of music tracks - over 19,000. Some are ripped at high quality 128kbps, some at lower quality. All are AAC. They won't all fit on a 40GB clickwheel iPod, but most will, and it plays them fine. I've had them all on a 40GB 3G iPod as well.
So when I loaded up the new iPod photo with all the tracks, nothing appears on any of the menus.The space is shown as used in the About information, but this also shows 0 tracks. The files are in the iPod - I can see then in iTunes and Windows Explorer and even sync them and apply changes. But nothing I do will bring up any data on any menu. I have reinstalled all software, definitely have the latest iPod updater, have uninstalled SP2 from Windows XP, have tried a new firewire card, have tried using USB instead of firewire - nothing. If I try a reset, an Apple logo comes up and refuses to disappear - more resets, soft or hard,do no good. I can restore the Ipod by getting it into disc mode, but reloading it gives the exact same problem. The only way I can get anything to appear on the menus is by removing a load of playlists so there are just over 10,000 tracks. Even then the menus are unstable and some playlists are not brought up but appear as blanks on the playlist menu. Tracks play fine at this point. Slowly adding extra playlists and auto syncing from here does bring up more tracks, up to 16,900 at one point - but only when I do a hard reset after each sync. And beyond that point, all tracks again fail to appear when the next added playlist has synced.
I have now replicated this problem on four iPod photo units, two from Apple's web order service and two bought retail (the third and fourth were the replacements for the first two). I have also replicated the problem on a second PC running Windows XP.
So has anyone else seen this problem? There are several threads referring to it on Apple's discussion boards, and it does not appear to be confined to Windows machines. It does look like people with a large volume of music files or large numbers are having the issue. Some people are managing to reset the iPod after a sync to temporarily fix the problem - I can't. Is there anyone out there who has managed to get large volumes of files or large numbers to successfully load on iPod photo?
If I can't resolve this the iPod photo will have to go back to Apple - why pay for a unit that doesn't do what I want it to do, when earlier iPods have no problems? In fact the main reason for wanting the iPod photo was the larger hard drive - I have not even tried to sync photos yet. OK, I can select files to leave off - but that defeats the whole purpose. Right now I'm still using the 40GB iPod.
I have spoken to Apple's technical support and shown the unit to someone on the Genius bar in the London store. No-one has any answers! Do people think it's a software issue?
So when I loaded up the new iPod photo with all the tracks, nothing appears on any of the menus.The space is shown as used in the About information, but this also shows 0 tracks. The files are in the iPod - I can see then in iTunes and Windows Explorer and even sync them and apply changes. But nothing I do will bring up any data on any menu. I have reinstalled all software, definitely have the latest iPod updater, have uninstalled SP2 from Windows XP, have tried a new firewire card, have tried using USB instead of firewire - nothing. If I try a reset, an Apple logo comes up and refuses to disappear - more resets, soft or hard,do no good. I can restore the Ipod by getting it into disc mode, but reloading it gives the exact same problem. The only way I can get anything to appear on the menus is by removing a load of playlists so there are just over 10,000 tracks. Even then the menus are unstable and some playlists are not brought up but appear as blanks on the playlist menu. Tracks play fine at this point. Slowly adding extra playlists and auto syncing from here does bring up more tracks, up to 16,900 at one point - but only when I do a hard reset after each sync. And beyond that point, all tracks again fail to appear when the next added playlist has synced.
I have now replicated this problem on four iPod photo units, two from Apple's web order service and two bought retail (the third and fourth were the replacements for the first two). I have also replicated the problem on a second PC running Windows XP.
So has anyone else seen this problem? There are several threads referring to it on Apple's discussion boards, and it does not appear to be confined to Windows machines. It does look like people with a large volume of music files or large numbers are having the issue. Some people are managing to reset the iPod after a sync to temporarily fix the problem - I can't. Is there anyone out there who has managed to get large volumes of files or large numbers to successfully load on iPod photo?
If I can't resolve this the iPod photo will have to go back to Apple - why pay for a unit that doesn't do what I want it to do, when earlier iPods have no problems? In fact the main reason for wanting the iPod photo was the larger hard drive - I have not even tried to sync photos yet. OK, I can select files to leave off - but that defeats the whole purpose. Right now I'm still using the 40GB iPod.
I have spoken to Apple's technical support and shown the unit to someone on the Genius bar in the London store. No-one has any answers! Do people think it's a software issue?