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View Full Version : REVIEW: Ultimate Ears UE5c


kauffee
11-26-2004, 02:32 AM
Background

I was very happy with the Shure E3c. Having had the E2c, Sony EX-71, and Ety ER-4P, I felt the E3c was the best of the bunch. It's presentation is musical and forward. It renders vocals superbly and is genuinely fun to listen to. But it is nowhere near perfect. The low end of the E3c leaves a lot to be desired. Drums just don't sound realistic or have much power. Low end fullness is almost nonexistent. I realized that in order to get the sound I was looking for, I'd have to upgrade to a dual-driver phone. I knew that custom-IEMs existed, as a few people on head-fi.org were starting to buy them. Still, I never really considered them due to the price. I was basically deciding between the Shure E5c and the Westone UM2. Then someone suggested to me that I should just skip that upgrade and go right to custom, since I'd almost certainly end up there anyway. Knowing me, I thought about it and they were absolutely right. Within a few months of getting the E5c, I would be lusting after a custom IEM. Why not just skip the intermediate step and go right to the top?

So now the decision was between the Ultimate Ears UE5c, UE10Pro, and Sensaphonics 2X-S. This was the hard part. Certainly, my wallet wanted the UE5c at a scant $550. The $900 UE10Pro was just plain more than I was going to spend. Plus, from reading various reviews, I felt that I would be better served by the sound signature of the UE5c, anyway. Ety users seemed to prefer the additional detail of the UE10Pro, but I was after the more fun sound signature akin to the Shure line. So that meant it was between the UE5c and the 2X-S, which are $750. From the reviews I read, my gut feeling is that the sound on the Sensa is better. How much better? Impossible for me to say. I prefer the Grado sound signature to that of the Sennheiser, and from what I gathered, there were a lot of aspects of the UE5c signature that were similar to the Grado. I was pretty confident that the sound of the UE5c would be more than adequate. Everyone who had them agreed they were a big step up from the Shure E5c.

The big issue was the material. Ultimate Ears uses hard acrylic, while Sensaphonics uses soft silicone. Basically, I was worried about the durability of the Sensaphonics over the long haul. Stage musicians who use Sensas get new sets for every tour, but obviously that's not an option for me. The warranty on them is only 6 months, which is not exactly reassuring (not that UE's 1-year warranty is much better). There were two reports from head-fi'ers who had drivers cut out on their 2X-S's at randoml There are also a few people who had sound tubes that were pinched who needed the drivers remolded. It also seemed like there were more people who had fit issues with the initial pair. Though a number of UE users had the same problem so that really wasn't a factor. The Sensa cord is integrated into the earpiece, as well, meaning that any cord damage would require a new earpiece. The UE cord plugs into each earpiece, so it is easily replaceable. Basically, it just seemed that the UE was a more durable and consistent design.

The Ordering Process

I talked to UE on the phone and by email and they were great. All of my questions and concerns were answered, and we agreed that the UE5c is probably the best option for me. They gave me a list of audiologists nearby that they'd worked with before. Unfortunately, living in State College, PA, "nearby" meant at least an hour away. I decided to just call a local audiologist and see do it that way. There were two in my area that had "musicians earplugs" listed in their ads, so I just picked the one who was a PhD and went with that.

The process was pretty painless. She stuck a wad of cotton on a string down my ear canal, just past the second bend. Then, she mixed the silicone paste, put it in a syringe, and injected it. People have talked about how strange it feels, but for me, it felt exactly how I would expect it to feel if my ear were filled with silicone. Not very exciting.

I sent the molds off to UE and two weeks later, the phones arrived.

The Look

The first thing you notice is the awesome case these come in. Your name is engraved on the top. I think lindrone mentioned he saw the case in Fry's for around $20, but it's still a really nice touch. If you take out the foam, it's the perfect size to fit an iPod and the phones. I really like using it. Check out the pics below.

The cord on these is gorgeous. It's very lightweight and shimmers. The braided look is just very cool. I ordered the clear option because I really liked the look of all the gadgetry inside. It's cool seeing the wires running about. That being said, there are some weird bubbles in the phones when you examine them closely. The material is also not as glassy clear as I expected. Nevertheless, they still look great. Also, the initials and model/serial number are really cool. I also like how the cord plugs into the driver. Again, very techy/industrial.

The Sound

It's clear the minute you put these in that a dual driver phone is head and shoulders above anything a single driver can produce. The first thing you notice, coming from the other canalphones is that these things have bass. I mean, real bass... they thump. And not only is there bass slam, but there's a general warmth to the sound created by the low end. At first, I was a little concerned because I thought it might be too much. I'm used to the Grado and Shure signatures, and neither renders bass so strongly. I decided to resist the temptation to hit the Bass Reducer EQ and get acclimated to the sound. This was the right move. After only about 2 days, the bass was no longer a dominating force. It began to sound exactly the way it should sound. Now, two weeks later, the sound feels remarkably balanced. The highs are better than the E3c and somehow don't get drowned out by the bass. They're not quite as forward as the E3c or the Grado, but pretty close. It's hard to go into specifics. These things are just flat-out amazing. You don't want to stop listening. They are so accurate and alive, you just have to concentrate on every note.

That brings me to the most important characteristic of these phones. They are extremely sensitive to the way the music is mastered. Throw on some hip-hop and you'll feel like you're in an Escalade with four subs in the trunk. Listen to some Sarah Brightman and the highs will simply sparkle. You'll hear every breath she takes. Occasionally, though, a record will not be mastered so well and what I tend to notice is either an overly warm sound or a slight lack of bass. I first noticed it on Bob Seger's "The Fire Inside." His voice just sounded like it was veiled behind a layer of warmth. It's not necessarily bad, but it doesn't have the bright and forward presentation I expect from vocals. By contrast, listning to "Float On" by Modest Mouse, I hear the bass line... but I don't feel it like I should. Nevertheless, it's hard to blame the phones since they're just reproducing what's on the CD.

These do rock amazingly well. Pearl Jam and Nirvana, for example, sound absolutely incredible. The UE5c's really give them a live feel. The guitars scream, the vocals are right up front, and the bass just drives the music forward. It's pretty remarkable. The bass has amazing texture, too. When the pedal hits the kick drum, you can almost visualize it. That's how accurate it's reproduced. If you listen to a recording of live music, it really feels like you're right there. It doesn't sound like a recording at all.

There are only two issues I have with the phones. The first is that they are extremely volume-sensitive. Even with sound check, I have to make slight volume adjustments every 2 or 3 songs. The second issue is that they pick up hiss from a number of devices. Basically, you need an extremely clean source (or a good amp to clean it up). The iPod is perfect, so if that's going to be your primary listening device, it's no problem. But one of my old portable CD players exhibits a hiss, and both computers I have exhibit it, too. Granted, as long as there's a decent amount of music playing, you really won't hear it. But it's there. The Shure E3 picks up the hissing, too, but not quite as much as the UE5c. I've read that the Shure E5 is as or more sensitive than the UE5c, so I guess it's just a product of the sensitivity and the design.

Other Stuff

I was sure I'd have to send these back for fit adjustments, since it's relatively common. But fortunately, they fit perfectly. No amount of jaw movement will break the seal. And they're so much more comfortable than universal fit. I can't emphasize that enough. There's no itchiness, no movement within the ear canal. You still feel them in your ears, but the improvement in comfort is really dramatic. Isolation with the music off is below that of the Shures with triple flanges or foamies. It seems about on par with E3c clear flex sleeves. That's good, because it's easy to carry on a conversation if you hit the pause button.

Isolation with music on, though, is actually better than the triple flanges. I think this is, in part, due to the more complete low end. The low end also makes for a better experience when you're walking around. Occlusion effect is a low frequency sound, so these tend to mask iyour footsteps a lot better than the E3c or the ER-4P.

Putting them in is so much easier than with universal fit canalphones. They only fit one way, so basically you can just use one hand and press them to your ear. It takes less than a second. Getting them out takes about 2 or 3 seconds, as you have to give a little twist to break the seal and then yank them out.

Summary

In short, I'm pretty much blown away by these phones. They are incredibly detailed and fun to listen to. I can't say how they compare to the UE10Pro or Sensa 2X-S, but for the reasons I stated above, they are perfect for me. If you have a single driver canalphone and are considering the upgrade, I can highly recommend the UE5c. The company is wonderful to deal with and the product is fantastic at a (somewhat) reasonable price point.

Here are some pictures of the case and the phones. Sorry the quality is so poor... not the best digital camera.
http://community.webshots.com/album/222571726odTCeS[B]

ipod gN
11-26-2004, 05:52 AM
great reviews!
UE is my next aim!;-)

kauffee
11-26-2004, 10:44 AM
Cool. I know the review isn't too detailed, so let me know if you have any specific questions.

ipod gN
11-28-2004, 09:13 AM
well, I use er4p with my ipod, how does the UE-5c compare with it? In terms of treble and bass.

kauffee
11-28-2004, 11:13 AM
It's a complete 180 from the ER-4P, especially out of the iPod. I always felt the ER-4P was very thin and metallic sounding. It was way too analytical for me.

What you'd notice immediately with the UE5c is that the amount of sound increases by an order of magnitude. All the bass impact and low-end fullness of the UE5c will give you a completely different sound. The highs are all there still, but now there's a lot of other stuff with it. You won't get that extreme level of detail that the Ety produces with its quick decay. In my opinion, it's a much more natural sound.

But if you love the Ety sound, you might not be happy with the UE5c. Or you might... it's hard to say. You'd definitely have to go through an adustment period. dmt1 was an ER-4P user and he wasn't happy with the UE5c, so he upgraded to the UE10Pro. The UE10Pro, from what I've read, has more of an analytical quality.

So in summary, the UE5c absolutely blows away the ER-4P in terms of bass. It's like being at a concert. In terms of treble, the ER-4P probably has an edge, if only because the overall sound signature emphasizes treble above anything else. The ER-4P, in my opinion, is just all treble.

ipod gN
11-29-2004, 10:07 AM
Originally posted by kauffee
It's a complete 180 from the ER-4P, especially out of the iPod. I always felt the ER-4P was very thin and metallic sounding. It was way too analytical for me.

What you'd notice immediately with the UE5c is that the amount of sound increases by an order of magnitude. All the bass impact and low-end fullness of the UE5c will give you a completely different sound. The highs are all there still, but now there's a lot of other stuff with it. You won't get that extreme level of detail that the Ety produces with its quick decay. In my opinion, it's a much more natural sound.

But if you love the Ety sound, you might not be happy with the UE5c. Or you might... it's hard to say. You'd definitely have to go through an adustment period. dmt1 was an ER-4P user and he wasn't happy with the UE5c, so he upgraded to the UE10Pro. The UE10Pro, from what I've read, has more of an analytical quality.

So in summary, the UE5c absolutely blows away the ER-4P in terms of bass. It's like being at a concert. In terms of treble, the ER-4P probably has an edge, if only because the overall sound signature emphasizes treble above anything else. The ER-4P, in my opinion, is just all treble.
first I really appreiate your replys. It would be very helpful..
I use ER4p with my ipod. It cannt give me enough enjoyment when I listen to rock and pop, even newage. I like the sound signiture of shure, but the hiss of E5 is unbearable, so the overwhelming bass:D is not a problem to me.
The thing I concern is the duel divers of the UE-5c, does it can give me crasp treble and rich accurate bass?

kauffee
11-29-2004, 11:39 AM
Where are you hearing the hiss with the Shure E5? From what I understand, the UE5c hiss is about the same as the E5 hiss. I don't hear anything from my iPod, but it's pretty unbearable from my crappy computer soundcard. Don't expect the UE5c to have a lower hiss than the E5.

Yeah, the dual drivers ensure that you get accurate bass and treble. That's the whole idea, really. It's too difficult for a single driver to accurately do both.

AndyH
11-29-2004, 12:27 PM
Originally posted by kauffee
Where are you hearing the hiss with the Shure E5? From what I understand, the UE5c hiss is about the same as the E5 hiss ...
I agree, there isn't much (if any) hiss with the Shure E5's paired up with my 3rd-gen 20GB iPod.

The only hiss I've ever heard was with the E5's connected to the iPod with the song paused and the volume cranked up nearly to the highest level (a setting you'd never need with the iPod and the E5's).

At normal listening levels I don't hear any hiss while the music is playing, or paused.

kauffee: Congrats on the UE5C's! If (and that's a big if) I ever have the urge to upgrade from my Shure's, I think the UE5C's would be perfect for me. Thanks for posting your thoughts on these phones.

ipod gN
11-30-2004, 01:33 AM
Originally posted by kauffee
Where are you hearing the hiss with the Shure E5? From what I understand, the UE5c hiss is about the same as the E5 hiss. I don't hear anything from my iPod, but it's pretty unbearable from my crappy computer soundcard. Don't expect the UE5c to have a lower hiss than the E5.

Yeah, the dual drivers ensure that you get accurate bass and treble. That's the whole idea, really. It's too difficult for a single driver to accurately do both.
well, I do hear the hiss from 3g ipod. Of corz the hiss is minor when the music is playing, but its always there, I mean it just covered the by the sound. But the hiss still give me a feelling of not very clear when listenning. I've experienced this matter with both ipod and iriver
:(
Without this issue, I really like the E5c...

rx7_fan
11-30-2004, 03:26 AM
how much did it cost you to get your ear molded Kauffe? Give me the total amount of money you've spent on those UE5c =)

kauffee
12-01-2004, 10:23 PM
Hey rx... here's the breakdown:

Ear impressions: $30
Shipping for ear impressions: $6
UE5c: $550
FedEx 2-day: $25

Total: $611

The difference between FedEx 3-day and 2-day (the 2 options UE gives you) was only $5, so I went with the 2-day because it meant the difference between getting them on a Friday and a Monday.

dmt1
12-13-2004, 01:26 PM
Originally posted by ipod gN
well, I use er4p with my ipod, how does the UE-5c compare with it? In terms of treble and bass.

It really depends on what you like about the Ety's. I originally had the UE5C's, but UE allowed me to pay the difference and upgrade to the UE10PRO as I just didn't like the sound signature of the UE5C's, and I couldn't use an ipod preset to get it close to what I was after. A custom eq did the trick--but that's not an option on the iPod as of yet.

The UE5C is a great phone; with the custom EQ, I would have kept it (The UE10 is still a better phone overall--bass is more accurate and highs slightly more extended, but it's not a huge difference--the UE5C's are perfect for the ipod if you're ok with the sound signature).

I'd used ety4P's exclusively for almost two years--and although I wanted more bass, the UE5C's were just overpowering to me. I tried "breaking" in my ears to them, but they just had too much bass--I couldn't adjust. Bass reducer didn't work for me. The highs were great, but the mids were overpowered by the bass for my tastes. Most people, however, like a bit more bass than I do--which is why I thought Kaufee would like the UE5C's, given the sound signature he prefers.

If you're a staunch ety lover, and money isn't an issue, I'd go with the UE10PRO's. The detail is simply stunning; the UE10's are more accurate than the ety's (as are the UE5C's), but without the harshness and brightness of the ety's at higher volumes. The bass is unbelievable accurate on the UE10's and much more prominent but not overpowering as compared to the ety's; the bass is also tighter and slightly more accurate, and much less pronounced than the UE5C's. The UE10's are light years warmer than the Ety's as well, and this is why the two are really hard to compare--I used to love the ety's, but after the UE10's, the ety's sound tinny--it's a huge upgrade going from ety's to UE10's--it's like going from EX70's to ety's--maybe even a bigger difference than that.

One thing I'll caution you about on the UE10's--the vocals are very forward, like the ety's. I happen to like this; some do not. I will admit that occasionally I use the EQ on the 10's for rock (they don't need it for jazz), but for some rock songs I'll use the rock eq to squeeze a little more juice out of the bass--and it sounds so good it's almost a religious experience.

The bottom line is sound signature. If you're a die hard ety fan, you may have trouble adjusting to the UE5C's--I did, and I'm not the only one who has had this problem. Anyone coming from Shure E5, or who doesn't like the ety sound signature, will IMHO do fantastic with the UE5C's. Those who are ety fanatics are probably better off with the UE10s.

Just a word of caution--I would strongly recommend trying a cheaper IEM (Shure's or Ety's) before going custom, to make sure you like them--internal monitors aren't for everyone, and I've seen some people contemplating going from a noncanal earphone straight to a custom IEM--which is crazy. The other word of caution is that you have to consider custom IEM's a labor of love--Kauffee was very lucky not needing any adjustment. I had to send mine back twice. It's not a big deal, as UE's customer service is fantastic, but you have to be willing to work with them to get the fit perfect. The fit is critical to getting the sound optimized. And once you're there, it's nirvana! Speaking of which, Nirvana sounds so good on these, think I'll have to listen to them at the gym this afternoon....