anyone have problems with isee-20 ???

[bfedorov]

Just wondering if anyone has had any problems with the isee-20. I put my brand new U2 ipod in it and it scratched the back of the isee.. i think. It could of been scratched but its hard to tell without the ipod in it. Anyway, more importantly, I am sure it scratched the front of my iPod. It couldn't of been dirty because they were both brand new straight out of the box.

How can I go about getting a new ipod? I bought it from apple.com.

you can see the scratches on the front center and on the top right.

http://home.comcast.net/~bmac11/ipod/ipod3.jpg

[MBHockey]

Yeah i posted in an iSee-20 thread a few weeks back....it scratched my LCD up the same as yours....so annoying, iCleaner isn't even getting them out.

[MBHockey]

i think we should email them an complain...this is simply unacceptable.

[bfedorov]

Yes, something should be done. Have you spoken with anyone over there? They are sending me a replacement. I spoke with someone but didn't tell them about this. I just realized it today when I saw it under light. My ipod still hasnt been used either. I dont even want to touch it without it being in a case or some kind of cloth :p So I'm 100% sure the scratches came from the case.

I doubt apple would replace it because of that. I wonder if I could hold contourdesign responsible.

[JulianWells]

i just got my isee-20 last week and i already got a 3 scratches on my lcd also. I took it out and immediately attempted to wax it out with a car clearcoat wax. It helped alot but the scratches are still there. I should have bought a Showcase in the first place being that it lays in the case and has foam inserts. Oh well, I guess I learned the hard way.

[fitzhue]

My iPod also had the same fate in the iSee-20. Scratches on the lcd, because i liked to take it out a lot and use it with the dock. It also irked me that they suggested that you use a pencap to remove the bottom. I think that it just wasn't a well designed or thought out case.

[MBHockey]

I've emailed them last night...you guys should also. I asked them simply what kind of compensation they are going to offer me.

[bfedorov]

Any suggestions about how to get a new ipod? I'm really ####ed their product damaged my brand new u2 ipod. I spent the extra money for it because I like how it looks.

[Wuddersup]

Is this problem really that common?
I was thinking about buying this case since it's pretty cheap and looks good, but now this topic is giving me second thoughts.
If I'm just going to put it in the case and never take it out, will I have this problem?
In that other topic, "isee-20 short review," everyone had positive reviews.

[fitzhue]

Originally posted by Wuddersup
Is this problem really that common?
I was thinking about buying this case since it's pretty cheap and looks good, but now this topic is giving me second thoughts.
If I'm just going to put it in the case and never take it out, will I have this problem?
In that other topic, "isee-20 short review," everyone had positive reviews.

I think that was more of an initial reaction instead of after real usage, but i could be wrong.

[bfedorov]

I wouldn't try it again. I'm thinking about calling them and telling me to send me a showcase. It only takes one time, inserting it, to scratch your ipod.. thats not worth the risk.. and then when dust gets in it from use, if you remove the ipod I'm sure it will scratch it even if it didnt before.

Just think about it, its a hard plactic case, made to fit as tight as possible. One tiny problem and you got scratches. Obviously they didn't put the quality in it to keep them all fitting perfectly.

I'm going to apple now to try to get a new ipod. It has a tiny defect that I hope they will buy.. the chrome has a lip on one side and sticks out. The top black part curves in on that side. Hopefully they will replace it, or I'm raising hell :)

[Tequila]

hmm my iSee arrived today too, when I put in my iPod thefirst time no scratches. second time after removing it I scratched the iSee itself :(

oh well guess this is the fate of beauty :p

[bfedorov]

Luckly, I was able to get a NEW ipod from my local apple store. It wasn't easy though. Almost didn't get it.


Tequila: What part of the isee got scratched?

I think my isee got scratched from the apple writing and the signatures on the back. It don't know how that could be possible but it almost looks like the scratches lined up with them.. its hard to describe.

I tried to call ContourDesign several times today with no luck. I wrote them an email about the new found scratches on my iPod caused from their case. Shockingly, I received a message on my answering machine a few hours later related to the matter. I haven't been able to return the call yet, but I assume they are taking the matter very seriously.

[andrewv]

Does this problem apply to the i-see 40 to? been planning on getting one..hmmm..

[MBHockey]

I received a phone call from Mike today, a representative from Contour. I only sent an email last night, it wasn't even 24 hours until they called me.

First off, he admitted that there is in fact a design flaw with the iSee, and that is why all new iSee's shipping in a week will also ship with an entire clear plastic wrap for the iPod, which should only then be inserted into the case.

He also told me, much to my gratefulness/surprise, that they want to help me restore my iPod to its "original condition" (which i wasn't expecting, at all). He said they will foot the bill for it. Now i'm not sure if he means like a full out LCD replacement (like the ones available from iPodResQ), or what, but i made it clear that iCleaner Pro and Brasso are simply not getting these scratches out.

He said he will call me back on Monday, after 4pm, and i will post back again to let you all know how it turns out.

PS - he also told me that in the mean time, he will send me a Showcase to use so i don't get any further scratches on it.

It's great to see a company who stands behind their product and are willing to admit when they have messed up, and agree to help reverse their mistake.

Thank you Contour.

[jcpiebald]

thats really nice of them. The question for me now is whether they will give those clear protective covering free to customers who bought the i-see earlier. I havent scratched my ipod yet, but it would be nice to have it anyway.

[MBHockey]

I would email them.

[jcpiebald]

Yeah I just sent one out. I have had any problems at all with the case so far (had it for about 2 weeks). I take it out a lot, almost 5 times a day, but I guess it's better to be on the safe side. Whenever someone gets this clear covering, please post a pic so I can see what it looks like and if it's worth getting. Thanks.

[caylan]

& update!

Originally posted by MBHockey
I received a phone call from Mike today, a representative from Contour. I only sent an email last night, it wasn't even 24 hours until they called me.

First off, he admitted that there is in fact a design flaw with the iSee, and that is why all new iSee's shipping in a week will also ship with an entire clear plastic wrap for the iPod, which should only then be inserted into the case.

He also told me, much to my gratefulness/surprise, that they want to help me restore my iPod to its "original condition" (which i wasn't expecting, at all). He said they will foot the bill for it. Now i'm not sure if he means like a full out LCD replacement (like the ones available from iPodResQ), or what, but i made it clear that iCleaner Pro and Brasso are simply not getting these scratches out.

He said he will call me back on Monday, after 4pm, and i will post back again to let you all know how it turns out.

PS - he also told me that in the mean time, he will send me a Showcase to use so i don't get any further scratches on it.

It's great to see a company who stands behind their product and are willing to admit when they have messed up, and agree to help reverse their mistake.

Thank you Contour.

[vinz0r]

Interesting, I was planning on getting an iSee40. Please keep us posted. I am curious about the plastic wrap and its role in keeping scratches away from the iPod. If this thing really works I might consider getting it since it's cheaper than most Silicone cases and it comes with a belt clip (best part).

Thanks!

[bfedorov]

I wasnt able to get in touch with him today. I will try again Monday. I would guess they would completely replace the ipod because the isees are scratching not only the lcd cover but the case too (atleast in my situation).

Is the front of the ipod one piece? or is the clear lcd screen cover a seperate part?

I was going to tell them to just send me a showcase, but if these covers are not bad looking, I might give that a try. I am glad to hear Contour Design cares about their customers and products. That says a lot about their company.

[vinz0r]

I was going to ask for those of you who have the iSee20/40, how is the belt clip? Sturdy and secure? If you could post a short review about it w/ pics it would be greatly appreciated, as I am mainly planning on buying this case for the clip.

Thanks.

[bfedorov]

I really liked the belt clip. It felt very secure. You can easily remove the ipod from the clip while wearing it. The only thing I didn't like was the actual belt clip didn't have a place to press and open the clamp for the belt part. The only functioning part of the clip removes the ipod from the clip.

[caylan]

I got my iSee20 today & DID NOT put my iPod 20 in it for fear of scratching.

However, I do have a comment re: the belt clip.
While I like how they dresign it to unclip the case, I dislike that to remove the clip from your belt requires doing this from the bottom of the clip where there is not a part to press @ all to unclip.
You just push the bottom away from your belt to unhinge it.

Not a good design IMO.


Originally posted by bfedorov
I really liked the belt clip. It felt very secure. You can easily remove the ipod from the clip while wearing it. The only thing I didn't like was the actual belt clip didn't have a place to press and open the clamp for the belt part. The only functioning part of the clip removes the ipod from the clip.

[vinz0r]

Any word on the wrapping sheets they're supposed to throw in the package?

[MBHockey]

Any iSee shipping from today on will also have the wrap.

I just got off the phone with Mike again, and we are going to be using MacRescue to fix my iPod. If they can't just fix the front plate, he said they will replace the entire iPod.

[vinz0r]

This just became a really good deal. I'm hesitating between this or a eXoflp silicone skin from Lajo. Oh well, I think the plastic will prevail!

If any of you have any info on good deals for the iSee, please let us know :D

Thanks

[Tequila]

Originally posted by bfedorov

Tequila: What part of the isee got scratched?

I think my isee got scratched from the apple writing and the signatures on the back. It don't know how that could be possible but it almost looks like the scratches lined up with them.. its hard to describe.



It got scratched exactly at the "iPod" letter on the back, since I'm not living in the US (all the way in The Netherlands), do you think they would sent me the sleeve or replacement iSee?

[bfedorov]

I have no clue Tequila. You should try to contact them.

I still haven't had any luck contacting Coutour again. I left the guy a message the other day and he still didn't call me back.

[gurp13]

I've had my iSee for several weeks now. Personally, I love it. Now, while I understand the idea that a case should protect the iPod and that many would find even the tiniest scratch unacceptable, I still think that a little common sense is in order. I applied a clear protector to the LCD a long time ago. Also, when I insert or remove the iPod, I do it carefully and try to clean both. If you take the freakin' thing to the desert, to the beach, keep it in your bookbag, etc, you are probably going to pick up some debris in the case. It happens. Be more careful if you're really that upset about this stuff.

Personally, I think this is the best case and I looked at a lot of them. The Showcase is too big and not as good looking and you can't use the iTrip with it. I think the skins are probably going to mar your iPod too and for similar reasons. Plus, they cover up the beauty of the iPod, which is stupid to me. I had a DLO leather thing that was not protective in the least. And, for what it's worth, I think the belt clip is very nice and I love that I can pop the iPod off and on so easily but yet it is secure.

But, let's be realistic here. Under normal use your iPod is going to become marred. It is inevitable. Accept that and you will be happier. The iSee is going to protect the iPod from the majority of really bad stuff. And, if you're using a dock, then maybe you should think about a different case. In any case, for your own sakes, unclench and relax, people. It's an iPod and in three years it will be obsolete and you'll be buying the 300GB model anyway. Which will get a scratch and you will sh*t your pants then, too. Perfection is an impossible to maintain indefinitely. Entropy is here. Get used to it. Or, maybe you could open the iPod in a clean room wearing lintless microfiber gloves (and nothing else, of course), carefully wrap it in a plastic wrap, then, encase it in lucite, because that is the only way to be sure you will never scratch it ever.

Note: the lucite isn't compatible with a dock, headphones and lacks access to controls so you might not like that either. Sigh.

[FlyingJenny]

Originally posted by gurp13
I've had my iSee for several weeks now. Personally, I love it. Now, while I understand the idea that a case should protect the iPod and that many would find even the tiniest scratch unacceptable, I still think that a little common sense is in order. I applied a clear protector to the LCD a long time ago. Also, when I insert or remove the iPod, I do it carefully and try to clean both. If you take the freakin' thing to the desert, to the beach, keep it in your bookbag, etc, you are probably going to pick up some debris in the case. It happens. Be more careful if you're really that upset about this stuff.

Personally, I think this is the best case and I looked at a lot of them. The Showcase is too big and not as good looking and you can't use the iTrip with it. I think the skins are probably going to mar your iPod too and for similar reasons. Plus, they cover up the beauty of the iPod, which is stupid to me. I had a DLO leather thing that was not protective in the least. And, for what it's worth, I think the belt clip is very nice and I love that I can pop the iPod off and on so easily but yet it is secure.



I completely agree. I love my iSee case and have had no problems whatsoever with scratches. I do not take the iPod in and out of the case all of the time either, there is really no need to. When carrying my iPod in a bag, I put it inside anther case to keep dirt and debris from getting on it and possibly getting between the iSee and the iPod. I plan to use the iPod socks for this purpose as soon as I get them in the mail. The iSee is a great case, though, definitely the best looking one out there, and I like that I can use it with my iTrip and my car mount. Just be careful and you won't have to worry about scratches.

[bfedorov]

gurp13a:: I still think that a little common sense is in order.

st*u gurp13. I created this thread because this product failed to protect my ipod and was wondering if anyone had the same problem. Maybe there was a manufacturer defect.. and apparently there was. These were not tiny scratches that it left on my ipod. They were very visible on the lcd cover and on the black faceplate.

You're intitled to to post your review on the the isee, but don't come in here suggesting people lack common sense, tell us to "unclench and relax", and post your smart a** comment.

The fact is, I spent the extra money to get a U2 ipod because I really like the colors. Maybe that isn't a lot of money to you, but it is to me. I wasn't too happy to have scratches on it within the first hour of owning it because of another product made for it.

Tell me if this makes sense, in one hand, brand new, straight out of the box U2 ipod; in other hand, brand new isee case. Put them together once and you got scratches. The isee was made to PROTECT the ipod, not make scratches on it.

Note: How is that for some common sense?

[gurp13]

Originally posted by bfedorov
gurp13a:: I still think that a little common sense is in order.

st*u gurp13. I created this thread because this product failed to protect my ipod and was wondering if anyone had the same problem. Maybe there was a manufacturer defect.. and apparently there was. These were not tiny scratches that it left on my ipod. They were very visible on the lcd cover and on the black faceplate.

You're intitled to to post your review on the the isee, but don't come in here suggesting people lack common sense, tell us to "unclench and relax", and post your smart a** comment.

The fact is, I spent the extra money to get a U2 ipod because I really like the colors. Maybe that isn't a lot of money to you, but it is to me. I wasn't too happy to have scratches on it within the first hour of owning it because of another product made for it.

Tell me if this makes sense, in one hand, brand new, straight out of the box U2 ipod; in other hand, brand new isee case. Put them together once and you got scratches. The isee was made to PROTECT the ipod, not make scratches on it.

Note: How is that for some common sense?

"STFU"? Clever retort.

Uh, here's some common sense. Brand new case and brand new ipod come from factory. Factory have dust. Store have dust. Dust everywhere. Dust and other particles could scratch iPod which is INCREDIBLY WELL KNOWN to be easily scracthed. Take mouth and blow off both before putting them together like I did. Wipe both with lint free cloth. Use compressed air if necessary. No scratches.

And, I never said *you* were overly anal, but if the shoe fits... I like the color scheme of the iPod, too. I think iPod's are very expensive and that they should be protected. I was also disappointed when I found scratches on my iPod. But, I didn't go around suggesting a case scratched my iPod when it was really debris between the iPod and the case that scratched it or my own negligence. I just think it's lame that users make a mistake and blame it on the product. I have the iSee and it works great at PROTECTING my iPod, but it's not made of f***ing magic, dude. It's hard plastic. You knew that when you bought it. Grow some responsibility for your actions. The case isn't flawed because it had debris inside it. It's packed in a cardboard and plastic carton, not a "lint-free clean case" or something. Sheesh. By all means, protect your iPod. But, don't criticize a case for something that is beyond the makers control.

[bfedorov]

My ipod had deep scratches on it. They were not caused by dust. I also used a lint free cloth to clean the two products before inserting them together. Its a cloth for cleaning glasses.

The scratches on the clear lcd cover were so bad you could see them on actual lcd underneath (like a shadow). I don't know about you, but that had to be some large tough dust particles to do damage like that.

MBHockey already claimed Contour Design admitted the isee had a flaw. These problems are not dust related. The case was scratching ipods. Even the writing on the back of the ipod scratched and blurred the inside of the isee because it was too tight. You make it sound like we roll our ipods in dirt, then insert them in the case.

anyway I'm done with this. Glad you're happy with your isee.. hopefully I will be too soon.

[sirnose]

Im wondering if anyone can show a picture of this case? it honestly sounds ridiculous. a cellophane slip case for it in side the other case? lets see this thing.

[jcpiebald]

I've had this case for 3 weeks now and it has been perfect. I take my ipod in and out of it about 10 times a day, and I have never had a problem. The flaw is not something on the case itself, it's simply the fact that it CAN let dirt it. Proper cleaning and precautions prevent this.

[Super Steve]

how durable is the exterior of the iSee?

Does it get alot of tiny scratches easily?

[Tequila]

gurp13: I do expect to get scratches on the OUTSIDE of the case in the long run, not the inside when I insert the ipod for the FIRST time, that's why I'm upset and since Contour themselves admit this flaw, then I think we do have right to complain.

yes I was careful and there was no dust whatsoever. that you have no scratches , lucky you. No need to call others paranoid n what not since we all bought the iSee because we think it's the best looking case out there and by no means want to 'bash' it on purpose.

[marcdmbfan]

I guess they're sending out clear plastic wraps now to remedy the problem of scratching. Still unsure if this is the case for me or not.

marc

[Tequila]

I guess I should mail contour anyway, friend of mine scratched his iSee the same way like I did, and this after I warned him to be careful.

[vinz0r]

Originally posted by gurp13
Entropy is here.

Haha! One for science!

[gurp13]

I'm not looking to get into a flame war, believe it or not. But, from my point of view, I see the same two people running down the case while I have not had any problem with it. Other people have enjoyed it too. Now, I guess I missed where some of you said that it gouged your iPod deeply and I have yet to hear exactly what about the case scratched the iPod. Is there a plastic burr on the interior of the case that was left over from the production process? I don't understand. I'm not saying anyone is lying, I'm just not clear on what the flaw is because my case is fine.

Super Steve, yes, the case does pick up scratches, but not that bad. The belt clip has put little scuff marks on the back, but that's because I'm constantly popping it off and on. I got a scuff on the front of the case (can't remember how) that I may try to buff out some time. But, I've had it for about a month now and it still looks really good. I get compliments on it all the time, people wanting to know where to get it. If you ask me, it's a great case. I looked at a lot of them and this one was my favorite. Your mileage may vary.

Anyway, sorry some people have had "flawed" cases. Maybe it pays to inspect it carefully before inserting your iPod. Maybe I got lucky. Or maybe they were unlucky. I've yet to see a press release from Contour or a recall or anything and my case works real well. I only wanted to add to the discussion. Maybe I was a sarcastic about it because, to me, it sounded like user negligence rather than a design flaw. I could be wrong. Happens once in a while.

[MBHockey]

You'll get them sooner or later...it has nothing to do with a piece of plastic extending too far under the LCD, it's a simple fact that dirt and other tiny debris will gather on the click wheel and slide up under the LCD which causes scratches when the iPod is then removed or reinserted into the case.

[Tequila]

Again gurp: that you have not scratched your iPod or iSee, good for you. But you have no right to label us careless whiny etc, from reading your posts, you're just upset that people have bad feedback on the iSee and still can't seem to accept that fact. (kinda childish don't you think?)

People who do have problems want to inform other users/potential users is a good thing. Yes I read positive reviews too, but because I haven't seen a bad review, doesn't mean nobody had bad experience with it. I'm sure there are plenty people appreciate this post.

[gurp13]

Tequila, no I don't think it's childish. I don't have any problem accepting that people have bad feedback. I'm just not convinced it's that the case is bad. But, whatever. You had a problem, so did MBHockecy, so did bfederov, so that must mean the case is horrible. Right? I love the case, flyingjenny loves the case. So that means it's great. Right?

My point is, unless someone can show me the website that says that the case is flawed and that Countor is working on it or whatever, I can still maintain that some user neglegience is at work. I'll tell you what's childish is that you keep saying, "So your iPod isn't scratched, good for you!" What kind of second grade nonsense is that? I've been to the Contour website and there's nary a mention of the flaws in the case, a recall, or any kind of plastic protection being shipped with the case. All I have is one guy on this website saying it. So, in the spirit of democracy, I'm one guy saying that my iPod is not scratched. How is that it's fine for you to report your problems but if I say mine is fine then I'm out of line? That's so silly! What bothers you more? That my iPod is not scratched or that yours might be because you used the case wrong? Just curious.

[MBHockey]

All iSee's are now shipping with a clear plastic wrap for the iPod...is that proof enough?

[gurp13]

How do you know that? I looked at the web site and I didn't see a mention of the clear plastic wrap. Where can I find that information? Look, I'm not trying to be a jerk, here and I'm mystified as to why you guys are so upset about this. You *say* that it's so, but I haven't seen an announcement about it. Maybe you're right, could be. The website doesn't mention clear wrap, though. Why not? All we have is your word that it's so because you say you spoke with a sales rep. Maybe that's true. I'm not saying it's not. But, what I am, and have been saying, is that as long as it's your anecdote versus mine, then it's all valid. I just want to know what the defect was. Why won't anyone specify what the defect was? What did Contour say was wrong with the case? Is it all cases or just some? I've asked this before and got told "STFU" and "Good for you that your iPod isn't scratched." I have a fully functional case with no defect. Am I only lucky? Why can't someone tell me what exactly was wrong with the case?

[vinz0r]

Calm down people. This is supposed to be a nice discussion not a kindergarden recess.

I was wondering as well if Contourdesign fixed the plastic wrap issue...

[MBHockey]

Originally posted by gurp13
How do you know that? I looked at the web site and I didn't see a mention of the clear plastic wrap. Where can I find that information? Look, I'm not trying to be a jerk, here and I'm mystified as to why you guys are so upset about this. You *say* that it's so, but I haven't seen an announcement about it. Maybe you're right, could be. The website doesn't mention clear wrap, though. Why not? All we have is your word that it's so because you say you spoke with a sales rep. Maybe that's true. I'm not saying it's not. But, what I am, and have been saying, is that as long as it's your anecdote versus mine, then it's all valid. I just want to know what the defect was. Why won't anyone specify what the defect was? What did Contour say was wrong with the case? Is it all cases or just some? I've asked this before and got told "STFU" and "Good for you that your iPod isn't scratched." I have a fully functional case with no defect. Am I only lucky? Why can't someone tell me what exactly was wrong with the case?

Do you really think i would make this up just to make the case seem defective? You're quite a cynic. My advice to you is call them and ask. If you already bought your iSee i'm sure they will send you the wrap for free, they are quite an accomodating company as i have found out.

If you do call, dial extension 233, this will connet you to Mike, whom I have been in constant contact with other the past week. He will tell you what he told me a week ago, and probably send you the wrap for your iPod too.

[Tequila]

Originally posted by gurp13
What bothers you more? That my iPod is not scratched or that yours might be because you used the case wrong? Just curious.

What bothers me most is that you can't seem to accept that people do have problems with the iSee. And that you need to defend the 'flawless' iSee to the death. This is worse than talking to a narrowminded fanboy.

I do believe you (and actually mean it when I say good for you that you don't have scratches), but why can't you believe US then?

Read again, my iPod isn't scratched, my iSee is. But noo, gurp demands an OFFICIAL STATEMENT from Contour to be convinced LMAO.
I wouldn't be surprised that if gurp13 is really 13..

:rolleyes:

[bfedorov]

Originally posted by gurp13
But, what I am, and have been saying, is that as long as it's your anecdote versus mine


Exactly, your anecdote, that they arent shipping the wraps; verses ours, that they are shipping them with wraps.

Originally posted by gurp13
Maybe that's true. I'm not saying it's not.

Make up your mind.

Originally posted by gurp13
I'm not trying to be a jerk

too late


As a business, if there was a major defect, they would have to figure out if its worth it to recall all the defective items. Estimate the number of people complaining, cost to fix their ipods, cost to replace their product.. etc. Obviously, they decided to provide a clear cover for the ipod to fix the problem instead. They aren't going to admit, "our products were scratching ipods, so we are shipping them with covers now."

[alcohol316]

anyone have experience with the isee for the iPod mini? i was choosing between the isee and the iskin but so far im leaning towards the iskin because of the reviews ive seen here.

thanks

[MBHockey]

Gurp13, have you taken my advice from my previous post and called them to see for yourself yet?

[jcpiebald]

contour just emailed me. I explained that I havent had a problem with the isee, but that I wanted a wrap just for a precaution. They said that as of now, they don't have the complete specifications of the wrap, but they put my name on a list, and when they have it finished they will send one out to me.

[sirnose]

does anyone have one yet?

[bfedorov]

I just received an email from them today.

We did receive you iSee-20 and your return is being processed but we will not be shipping any iSee units until December 8th. Mike Jackle is the gentleman who attempted to contact you earlier and he will be contacting you later today. Let me know if you don't hear from him.


Hopefully the delay is because of the wrap.

[defcab86]

I don't think it's because of the wrap. I talked to Mike a couple weeks ago, and he said they would ship Wednesday the 24th WITH the wrap. Yesterday I beleive he told me that the shipment was delayed, and that's why they won't ship until the 8th.

[Reubania]

On Contour's website:

Availability:
Due to overwhelming demand, orders of the iSee-20 and iSee-40 are expected to ship on Dec. 8th 2004.


They've limited their potential customers by not making this available for sale to Australia. And with all the problems associated with the i-see, I think I might go for the PowerSupportUSA's Crystal Jacket - yes, more expensive, but can be shipped to Australia.

[gurp13]

Originally posted by MBHockey
Gurp13, have you taken my advice from my previous post and called them to see for yourself yet?

No, my parents won't let me use the phone.

j/k

But, seriously, no I haven't because I've been pretty busy. It's just not on the top of my priority list. You guys made me paranoid about my case, but I still haven't gotten any scratches. I don't seem to have a defective case so I don't need to call them.

You know, ultimately, all I really wanted to do was put in my .02 worth regarding the case because I spent a looong time trying to decide which case to get. I picked this one and I'm completely happy with it. And, yeah, I'm pretty cynical. Reading internet bulletin boards does that to you. The vast majority of the human race is pretty stupid and exhibits it every day. For all I know, you're in the majority and effed up your iPod and now, having trashed your $300 investment, you try to blame it on a perfectly decent (in my experience) case.

In any case, no pun intended, I am going to cede the argument to you. If you say that Contour is shipping plastic wraps now, then I believe it. Good luck with your case in the future.

[vinz0r]

So is this the last word on it? Cases are shipped with a plastic wrap?

[MBHockey]

Originally posted by gurp13

The vast majority of the human race is pretty stupid and exhibits it every day. For all I know, you're in the majority and effed up your iPod and now, having trashed your $300 investment, you try to blame it on a perfectly decent (in my experience) case.


Why are you being such a fanatic and can't accept the fact that there is a problem with the case? If Contour admitted it, why can't you?

[bfedorov]

If anyone hears from contour about isees shipping, please post. It sucks having an ipod that you cant take anywhere.

[BottomsUp]

I just got an email saying it is delayed past 12/8 and they didn't mention a new shipping date. That really sucks, but they did say everyone will recieve free fed-ex 3 day shipping and I think that's pretty cool. I wouldn't have expected such a gesture to be honest.

My main problem is i want that case asap because i'm walking around town trying not to sractch or ding my precious :-)

[sirnose]

which is why im waiting to order my iPod till theyre back in stock :-)

[mr.smartypants]

Now, it's gurp13 to stop using this case if you are convinced that it's causing scratches. I mean use some gurp13!

I, for one, have stopped using it because it's caused me tiny bit of grief and irreparable damages to my iPod. Not to mention, it's just gurp13. I would hope that Contour will use some gurp13 and offer compensations in order to keep their reputation.

[BobbyTeenager]

hey im a noob and wanted to know one thing- how many of you think that it would be a good investment for my 'pod to send it to colorware and get it painted?

[decx]

Originally posted by BobbyTeenager
hey im a noob and wanted to know one thing- how many of you think that it would be a good investment for my 'pod to send it to colorware and get it painted?

Wrong place and topic.

[br-]

Any info on if these are shipping yet or when they are would be appreciated.

edit: on http://www.thinkdifferentstore.com/product_info.php?products_id=910
it says "This product will be in stock on Monday 13 December, 2004."

[deppeler]

I emailed Contour last week (12/9/04) this is what I asked and their response.


I am interested in the i-See 20 iPod case but have read some negative comments about it scratching the iPod case/LCD.
Has this issue been addressed in this model?
I really do like the style etc but would like some feedback concerning this, before I order.
--------------------------------------------------------

Paul
We are addressing that issue as well as some others. Currently, all of our iSee orders are on hold as we want to have all issues resolved before we release again. A re-release date has yet to be specified, but keep checking the web site for updates. Let us know if you need anything else.
Brian Grant
Support Representative>
Contour Design, Inc.
10 Industrial Drive
Windham, NH 03087  USA
P: 603.893.4556 ext 238
F: 603.893.4558

[vinz0r]

So it looks like they are taking care of the problem after all :)
Thanks for the update, keep us posted!!

vinz-

[Reubania]

Just forget about the i-see and get PowerSupportUSA's Crystal Jacket instead. It ships now with two clear films just in case.

[OddEye]

Looks like they're FINALLY ready to ship it! Check out thier website....http://www.contourdesign.com/isee/isee-20.html

Ordered mine from www.macmall.com on 11-20-04, that's ALMOST A MONTH!! I'm glad they've finally (hopefully" fixed the problem and now shipping.....'bout time I use my ipod! =P

[vinz0r]

Originally posted by Reubania
Just forget about the i-see and get PowerSupportUSA's Crystal Jacket instead. It ships now with two clear films just in case.

Crystal Jacket is pretty expensive and doesn't come with a belt clip :) I'll pass.

[decx]

Originally posted by OddEye
Looks like they're FINALLY ready to ship it! Check out thier website....http://www.contourdesign.com/isee/isee-20.html

Ordered mine from www.macmall.com on 11-20-04, that's ALMOST A MONTH!! I'm glad they've finally (hopefully" fixed the problem and now shipping.....'bout time I use my ipod! =P

Now all we need is a few guinea pigs to order one and report back what changes were made, and may be post a full review :).

[bfedorov]

I'm starting to lose hope in this company. I have emailed Brian Grant a few times in the past weeks. The first time I asked him when the iSee is shipping and that Mike won't return my phones calles. He told me that he will call me that day. To this day I still haven't received a call from anyone.

Then I asked again when they are shipping because it said they were on the site and that I still didn't receive a phone call. No reply.

Then I told him I want them to refund my money since they won't respond. Still no response.

..and I thought they were a good company for how they WERE handling my situation. Looks like their customer service only goes so far.

[Ghost311]

I'll be getting one.

I can give my own review when I receive it (probably after Christmas)

[Ghost311]

Well, OK, I went to order it and it says 'Now Shipping' but at the checkout page it says it's backordered.

I'm confused now.

[darkninjaJU]

is this a good case because i am thinking of buying 1. I was thinking also of the showcase. Any suggestions for a good case that isnt expensive and protects from scratches and drops. Thanks. >-)

[bfedorov]

They finally got back with me. Mine shipped today!!! Lets hope they are scratch free.

darkninjaJU: The showcase sounds like your best bet against drops. I never had one but people said they are pretty good.

[swirly]

Damn, my order is still "open" at apple online...

[hecktic]

fyi, it now says 'Now Shipping!' on the order page

[BottomsUp]

I got mine today with the new sleeve included. The sleeve definetly protects the iPod inside the iSee and also now acts as a click wheel cover. I'd take pictures, but i allready put it all together in anticipation!

It looks awesome and my roommate who has an iSkin is jeolous..not to mention the extra strudy and sexy look of the clear plastic case.

Thanks Contour for hooking up free shipping for those of us who had shipments delayed!

[MonkeyClaw]

what is the sleeve like, can u describe it

[BottomsUp]

Originally posted by MonkeyClaw
what is the sleeve like, can u describe it

Sure,

It is once piece and designed to slide on from the bottom up.
It's open at the top like the iSee, but has a bottom wrap around that keeps it seated once fully slid in.

It is a very thin plastic, but not celefane. It feels sturdy and solid on the click wheel yet tactile enought not to inhibit the use of the wheel. In fact I notice no additional pressure or forc required to operate the wheel.

At first it was a bit sticky, but after a few minutes of toying with it the natural oils from my fingers made the motion of using the wheel no problem at all.

My one COMPLAINT. And it is very minor.

The sleeve goes on the ipod in teh same direction as the iSee such that when you put on the iSee the sleeve tended to bunch up a the bottom. This is because of the tight fit and i couldnt get the bottom part of the iSee to click on tight at first.

On my second try it was perfect though i just kept pressure on the sleeve so it wasnt' pushed and bunched as i put the iSee over it. It would be a better if the sleeve went on from the top though so the iSee was pushing it in a direction that made it tigher instead of loser, but then you've need plastic cutouts for the buttons adn ports on the top.

Man i typed a lot! Must be the beer..hope that helps.

I give it 2 thumbs up.

[Ghost311]

Aww c'mon, give us some pictures :D

I ordered mine.

It shipped yesterday, and should be here Friday.

I don't know if I'll get to use it until Christmas, though :(

[bfedorov]

Sounds good. I can't wait to get it!!!

[bfedorov]

Pictures of the new iSee case. Now comes with a clear belt clip!!

http://home.comcast.net/~bmac11/isee/1.jpg
http://home.comcast.net/~bmac11/isee/2.jpg
http://home.comcast.net/~bmac11/isee/3.jpg
http://home.comcast.net/~bmac11/isee/4.jpg
http://home.comcast.net/~bmac11/isee/5.jpg
http://home.comcast.net/~bmac11/isee/6.jpg

First I would like to thank contour for actually doing something about the case scratching iPods. Now my 2 cents..

The film sleeve is much like the one that the iPod come with from factory. Its very close to that. This doesn't solve all the problems though.

The iSee now scratches up the sleeve. I don't know if its just the black from the U2 iPod shows them easier, but scratches are still highly visible. As someone mentioned before, when you slide the iPod into the iSee, the sleeve bunches up. I could not find a way around this besides try try try again... thus, more scratches. Then when you put the bottom piece on the isee, if too much of the sleeve is bunched up, you can see it spread out across the ipod.. like a few large waves.

The scratches are a lot more visible and there is even more of them. It almost balances out. All the scratches on the sleeve and knowing they aren't actually on the my iPod this time. I tried to flip the sleeve over and there was even uglier heavier marks on the back of sleeve.. indicating the iSee definitely has some problems being too tight around the middle. This was the problem I had with my first iSee.

Overall, I give props to contour for trying to do something about the problem. It was probably just the cheap way out and they HAD to do something about the problem. I would of liked to see the case remanufactured because of the flaw, but that will never happen. I plan on trying some pda or other ipod clear covers, then using them in the isee. They might be more scratch resistant.

Any recommendations? I heard good stuff about the Trendy Geek Pod Shield, but I need the whole front covered, not just the lcd.

With all my complaints about the isee, it is probably the best thing out there that is thin and doesn't hide the beauty of the ipod. Even though I haven't tried another case, I dont see how any of them could be better.

:: also, it is nice to have the click wheel protected now.

[Ghost311]

Thanks for that reply and the pictures!

It sounds like the little sleeve isn't exactly the best way to go, but atleast they did try something.

The i-See really looks awesome, you took some nice pictures. Can't wait for mine tomorrow.

[BottomsUp]

Originally posted by bfedorov
Pictures of the new iSee case. Now comes with a clear belt clip!!

http://home.comcast.net/~bmac11/isee/1.jpg
http://home.comcast.net/~bmac11/isee/2.jpg
http://home.comcast.net/~bmac11/isee/3.jpg
http://home.comcast.net/~bmac11/isee/4.jpg
http://home.comcast.net/~bmac11/isee/5.jpg
http://home.comcast.net/~bmac11/isee/6.jpg



Pic 4 really shows that bunching we both mentioned.

[yem_icculus]

It seems like they didn't put a whole lot of time and effort into that sleeve. It looks very cheap, like the celophane on a pack of cigarettes. It also doesn't seem like they took the time to properly fit it to the iPod. Perhaps this is so they could have just one sleeve for both the 20 and 40 GB? I think it's good that they took action to correct the scratching problem the case was causing, but all in all, I'm unimpressed with their solution. I guess it's either the Agent18 ClickShield or the PowerSupportUSA Crystal Jacket now. Anyone have any experience with either of these?

[BottomsUp]

Originally posted by yem_icculus
It seems like they didn't put a whole lot of time and effort into that sleeve. It looks very cheap, like the celophane on a pack of cigarettes. It also doesn't seem like they took the time to properly fit it to the iPod. Perhaps this is so they could have just one sleeve for both the 20 and 40 GB? I think it's good that they took action to correct the scratching problem the case was causing, but all in all, I'm unimpressed with their solution. I guess it's either the Agent18 ClickShield or the PowerSupportUSA Crystal Jacket now. Anyone have any experience with either of these?

It definently wouldn't fit the 40GB model it's so small and fits tight. It is quality plastic and not celephane either in anyway. it was hard to get on without the bunching, but once on I don't plan to ever remove it anyway. I don't think it negatively impacts the product IMO.

[Super Steve]

why don't you try putting the sleeve the other way to avoid the bunching up problem? it will probably get in the way when using the hold button but, it could work.

[bfedorov]

Yes, it would get in the way of things on the top of the ipod.. maybe even the headphone hack.. and where it holds in the ipod, its almost like there is a seam there. It doesn't get rounded to the shape of the ipod and sort of has a point to it.

[deppeler]

Does the bottom of the plastic insert have a cut-out for the dock port?

[BottomsUp]

Originally posted by deppeler
Does the bottom of the plastic insert have a cut-out for the dock port?

Yes and it even has a flip open door to protect the port, but the iPod won't fit the docking station with this case.

[deppeler]

I was thinking is there any way to maybe 'cut' the plastic insert's end to expose the headphone jack etc so it could be put in upside down, so as to stop the 'scrunching' effect?

[BottomsUp]

Originally posted by deppeler
I was thinking is there any way to maybe 'cut' the plastic insert's end to expose the headphone jack etc so it could be put in upside down, so as to stop the 'scrunching' effect?

I think it would be quite easy to do that if you wanted. The only reason it has those bottom parts that scrunch is to keep the sleeve evenly on the iPod. If there were nothing on the bottom it would be hard to keep sleeve centered as you slide the iSee over top

[swirly]

Have you guys been removing the case before charging/transferring files?

[BottomsUp]

Originally posted by swirly
Have you guys been removing the case before charging/transferring files?

no you don't need to the plug fits

[darkninjaJU]

i like the iSee-2o because i want to slip it in my pocket and i think the showcase is to big. Could you plese clear this up?

[swirly]

I got my iSee today and am fairly pleased (note: it's my first case). The plastic insert isn't perfect, as other have said- dust particles get in between the hard cover and the insert and appear on the screen, which is annoying. Also, I think the top corners of my iPod have become jagged from the inner case which sucks. However, I love the clear look, the belt clip, click wheel protection.

As for thickness, I'm not sure how thick the Showcase is, but the iPod gains about 3/8 inch all around. Not too bad, but the iPod is noticeably larger.

[Ghost311]

I got my iSee, and was allowed to use it and I'm very pleased with it.

Although dust gets caught in the sleeve, and when you slide it on it might be right on the screen part, you just work at it and you can get the dust out.

It's a really tight fit, but it's pretty easy to slide on and off. The only scratches on my iPod were really fine, and only noticeable when tilted in the light at angles and such. But it'd be extremely hard to notice them while they're in the case. The beltclip is also very secure.

I think I might get an Agent18 somewhere down the line if my iSee case gets too scratched up.

[OddEye]

Has anyone tried getting a clear version of these body masks: http://www.powerdesignusa.com/products/ipod/bodymask.php

and using them instead of the insert that contour gives u? I mean these body masks seem thin enough, and will create less hassle when u need to put ur isee case onto ur ipod...I'm curious if this will be a better alternative than using the protector that contour gives u....the body masks come with a wheel AND LCD screen protector...well actually it comes with enought o cover your ENTIRE Ipod....front to back.....I was thinking about purchasing it and wanted to know what everyone thought and if it was a better choice over the given alternative

[soudlous]

aww, people stoped chatting on this thread, i really wanted to see some more results. I"m trying to find a place where people comment on the agent 18 cover. Has anyone tried it? I want to know if it's good, better than isee-20 or wateva. Please. anyone just make this thread a live again. :) hehe:rolleyes:

[mcbain]

if i order it now, u think they will provide the screen protection things? or should i email them and ask?

and also u think those screen protectors will be included if i buy off amazon.com?

[soudlous]

hey guys, i just bought two isee-20 from contour design. My friends bought some too. We all received the protective jacket, as they call it, that protects the ipod while it is inside the case. We did not have to ask the company for it. They are including one free jacket with the case

If you go to www.contourdesign.com/protective_jackets
You can order a batch of 5 for 5 bucks free shipping
or a batch of 10 for 7 with free shipping.

Well. I still recommend the isee20.

[mcbain]

Originally posted by soudlous
hey guys, i just bought two isee-20 from contour design. My friends bought some too. We all received the protective jacket, as they call it, that protects the ipod while it is inside the case. We did not have to ask the company for it. They are including one free jacket with the case

If you go to www.contourdesign.com/protective_jackets
You can order a batch of 5 for 5 bucks free shipping
or a batch of 10 for 7 with free shipping.

Well. I still recommend the isee20.
is it ez to take ipod out of case? ill do that when charging

[soudlous]

Its REAL easy to take the ipod out. If you charge with a dock, then you need to take it out. IF you charge with the wire only, then you don't neeed to take it out. The bottom opens up, like a hatch and you can plug it straight in to charge. The top is open to, but the ipod will not slip out through the top, just open enough so you can push the hold button and plug in headphones and remote.

[theHOUSE]

I just bought the iSee-20 yesterday, and after reading a lot of your earlier comments, I was about to return it in fear of scratches. However, noticing that mine came with the clear sleeve, I decided to give it a try, and I'm proud to say that it's working excellent. As for the scrunching up thing, all I did was put the iPod halfway in, gripped and slid it in with my thumb through the clickwheel opening so I'd be pushing the iPod as well as the sleeve through the case. I don't know why Contour Design didn't just make one that slipped on the other way though, since the top is exposed and it would be smarter to cover that instead of the already covered bottom. I've already dropped it twice since I put it on, and it's handling like a champ. The sleeve is the best part since it provides protection for the whole iPod minus the top. Great for only $20.