MAV
09-03-2004, 11:06 AM
I would like to issue an apology to all Marware customers who are trying to reach Marware and are getting nothing but ringing phones and unanswered emails.
We have been closed since Thursday as a result of the upcoming threat of Hurricane Frances and will hopefully reopen on Tuesday, Sept 7.
Anyone who has been trying to get through, we are sorry for any frustration or confusion. Our entire area of the state has pretty much been shut down and we can do nothing more than ride it out.
I expect Tuesday to be very hectic as we scramble to set up the offices again and get everything up and running. We will do our very best to get as many orders out as we can and cover the phones, but please don't be angry if we are unable to assist right away. It will take a few days to get caught up and back to normal. There is only so much that is humanly possible to accomplish in a day.
Marware values our customers above all else in the business. However, we also value family and friends in our personal lives. In the light of this oncoming hurricane, we are with family and/or friends helping each other through this challenge and this is our immediate priority. Some of us have been evacuated and we hope that upon return all is ok. Others such as myself who are able to stay put will do what we can to help our family, friends and neighbors weather the storm safely.
I hope that at least some of our customers find this post. You are the most important part of our business and without you we have no need to be there. I just wanted to let people know the situation and I thought this would reach the most.
We will do everything we can to resume business as usual but please be patient with us if we cannot accomodate you immediately. We have a lot of work ahead of us but be assured we haven't forgotten our values and commitment to our customers. You will all be our top priority again once this crisis is passed.
Moderators, if you can think of a better place to post this message, please feel free to do so!
Mike V
Operations Manager
MARWARE
mikev@marware.com
We have been closed since Thursday as a result of the upcoming threat of Hurricane Frances and will hopefully reopen on Tuesday, Sept 7.
Anyone who has been trying to get through, we are sorry for any frustration or confusion. Our entire area of the state has pretty much been shut down and we can do nothing more than ride it out.
I expect Tuesday to be very hectic as we scramble to set up the offices again and get everything up and running. We will do our very best to get as many orders out as we can and cover the phones, but please don't be angry if we are unable to assist right away. It will take a few days to get caught up and back to normal. There is only so much that is humanly possible to accomplish in a day.
Marware values our customers above all else in the business. However, we also value family and friends in our personal lives. In the light of this oncoming hurricane, we are with family and/or friends helping each other through this challenge and this is our immediate priority. Some of us have been evacuated and we hope that upon return all is ok. Others such as myself who are able to stay put will do what we can to help our family, friends and neighbors weather the storm safely.
I hope that at least some of our customers find this post. You are the most important part of our business and without you we have no need to be there. I just wanted to let people know the situation and I thought this would reach the most.
We will do everything we can to resume business as usual but please be patient with us if we cannot accomodate you immediately. We have a lot of work ahead of us but be assured we haven't forgotten our values and commitment to our customers. You will all be our top priority again once this crisis is passed.
Moderators, if you can think of a better place to post this message, please feel free to do so!
Mike V
Operations Manager
MARWARE
mikev@marware.com