Apple no longer makes the Orignal iPod earbuds!

[noderat]

I had a few problems with the earbuds that came with the iPod (buzzing in the left earbud) and I requested a new set. After getting the one ones in the mail I opened up the box and I had a new set of Apple's $40 In-Ear Earbuds! I called up Apple to see if there was a mistake and they said that Apple no longer makes the old ones and that the In-Ear ones are all they sell now. And I must say the new ones are sooo much more comfortable than the old ones and have much better sound quality. Thanks again Apple!

[stinkiedmb]

whoa!!!!! no more crappy ear buds! nice move by apple, seeing that 50% of ipod owners do not like the buds

sweet.....wish my ipod came with the in-ear buds. i assume the new models will!

Jason :)

[ilsie]

i recently (3 days ago) bought a mini to excercise with, but no in-earbuds for me. :(

[mazingo]

My earbuds make a kind of buzz too...I got my iPod on february and sent it back to Apple on March because it had some issues.....I had to wait 20 days for a new one, do you think they will change the earbuds now?

[PoPo]

did you have to send in your old earphones, or did they just send you new in-ear earplugs?

[MusicManiac]

Yeah, I need to get mine reparaired because the insulation is falling off. Did you have to send them back? It appears as if I do.

[noderat]

Just call the Apple support line and tell them your earbuds are buzzing (or some other story) and ask them for a replacment. They will ship you out a new pair for FREE. And no you don't have to ship your old ones back out to apple. Good luck people!

[Trekbiker]

heh, my iPod just arrived today.....maybe I should give Apple a call before I order some E2cs.....

[aeromusek]

What about Applecare? Do you need that? ;)
I have it for my iBook, but the iPod didn't come with it, and I haven't bought one.

[Jordanus]

whered u get the ipod service #

[Jordanus]

K i just did as u said, went to the ipod support site, filled out the report, complained of my standard ear buds buzzing sounds, and i tried everything, so now it is pending, and should be sent out soon.

i will be hugely saddened if come shipped are the odl buds.

*crosses fingers*
cya

[Trekbiker]

naughty naughty....:eek:

[xlyrikalx]

LOL! I'll see if I can do the same thing HAHA

HAHA! This is GENIUS!!!

[PoPo]

Ok. I filed a repair service for my earplugs because the actually do buzz, but the cancelled it. Why would they do this? I even called apple support but the wait is 15 minutes! I can't stay on the phone that long. Any suggestions? I am not just trying to get the 40 dollar earplugs, just some working headphones (but the $40 pair would be nice 'nudge, nudge, wink, wink).

[Jordanus]

popo whered u get teh apple ipod support ##?

[AndyH]

According to this web page:
http://www.apple.com/ca/contact/

Technical Support Options
To get technical assistance by phone, call 1-800-263-3394. If your product is within its 90-day complimentary support period or covered by an AppleCare Protection Plan, you will not have to pay for the call. Otherwise, you may purchase per-incident support for $59.

[MusicManiac]

This is not true for me. I called in my problem with regular headphones, and they sent me a pair of original ones! I'd like to lie, but I won't. So, I guess I'll just make do.

[Jordanus]

uh ohh..
how long ago did u call in, and how long ago did u get em back

[MusicManiac]

I sent a repair request yesterday, they arrived today.

[xlyrikalx]

Originally posted by MusicManiac
I sent a repair request yesterday, they arrived today.



Dang.. that was quick.

I'll see if I can try it.

[Jordanus]

my repair request was just answered.
hopefully getting the new ones in a couple days.

*crosses fingers* *Prays*
please let these be in-ears
:)

[messysnipes]

I called on friday 5-21-04
today 5-24-04 i got my in ear phones. couldnt believe how fast they arrived.

[noderat]

Well looks like Apple finally did something good. Was talking to a guy just a min ago and he said he got the old ones. So it may not be absolute. Note that when he called they refered him to the replacement website. Maybe you get the new ones if you do it all over the phone.

[Jordanus]

yeh cuz i went to www.apple.com/support or sumthin

then filled out a repiar reuqest

[niknil]

hmmm....yes that would be nice! could i just ask, is it only in america that u get the in ear buds one (sent free to u) ? and does ur ipod have to be under 2 weeks old?

[xlyrikalx]

Just filled out a repair request 10 seconds ago.

Let us know if you get the apple in ear's, Jordanus.

[kholdstare101]

do u guys know how much they charge for you to call them? i looked on the site and they didnt say anything. ive had my ipod for over 90 days and dont have a applecare plan btw. thanks

[Jackus]

Can I do this in the UK? I have an ipod mini and my earbuds are actually buzzing now, well one of them... and I need a replacement. I wasn't gonna bother with another set of cheapy ones but are they doing in ear in the UK? If not, is it worth me just buying them ie. are they any good...
Thanks.

[Jordanus]

sure ill keep you posted. lets names some common variables for those that have got them.

-location
-age of ipod
-form of repair request (phone/internet)
-how long ago repair request was sent
-how long ur repair request got accepted
-whether you said the probs were with the inears or the normals
-what error you complained of
etc.

for me im
-Alberta, Canada
-About 25 Days
-Apple.com/Support (internet repair/replacement form)
-5 days ago
-2 days ago
-Normals
-A buzzing sound

there we go
cya

[iGiRL]

For those of you who are willing to buy the headphones, the in-ear ones are AWESOME! It's like the music is inside you. Besides, I find that the original earphones would hurt my ears. The in-ear's come with three sizes depending on ear size. I would definately recommend them!

[noderat]

Yeah I agree. While the bass could be a little better overall they are wonderful.

[Mikebuzzsaw]

Gah, I called in apple last saturday and requested a new set of buds. I recieved them today, and they arent the in-ear ones. What gives? :(

[MusicManiac]

See! The same thing happened to me. :(

[Infamous Mobb]

I requested a new pair online at the Apple website, adn when I go to check the "repair status", it says "closed". Does that mean that they canceled my request or that my request has been fulfilled? I requested the new pair on Friday, and today is Tuesday and I havent received anything.

[Jordanus]

means it wasnt accepted

####kkkkkkk

i just got my new ones in the mail. but i wasnt home when they arrived.s o i got to pick it up, and its a ####in far drive. and i haev no ride. ####kkk

please be in-ears

if not, im going to do the call in, say i have 2 pairs of normal buds, and they work for a bit and buzz constantly. can i get sum inears?
cya

[PoPo]

case closed meant that the buds were in the mail. When I checked my status, it said closed, I went to my door and there were the new earbuds (dammit) in a bag.

[Jordanus]

so who all here got the inears?

[Mikebuzzsaw]

Lol probably like 1-2?

[Jordanus]

####in ####ter

i am determined to get the inears free

[TrunksGoku]

I filed a repair status yesterday and I got my replacement headphones just now.

Unfortunately they aren't the in-ear ones. :(
Just the regular default crappy ones :(

pretty fast delivery I must say though....apparently apple mustve gotten wise or the in ear headphones being delivered was a mistake or just a one time thing...

Blagh...

[kholdstare101]

i just "requested" a pair after reading this post yesterday, and i got my buds yesterday, but there not in-ears, just stock :(

[Infamous Mobb]

Will the people that got the in-ears please post the following:

1)When you requested the "repair"
2)Where you requested it (online or by phone)
3) What you put where it said "describe problem" online or what you told the person on the phone.
4) Whether you put online/told the person , what type of headphones you needed "repaired" (in-ears/default)
5) When they arrived.

Maybe we ccan find a sure fire way to get these darn in-ears.


The Infamous Mobb Deep.

[Mikebuzzsaw]

I think whoever said that they got the inear shud get a beating.:( :rolleyes:

[noderat]

I'm not entirely sure when I asked for the replacements but I did EVERYTHING over the phone. I had to be just before noon. I called up told the guy that the left earbud was buzzing and asked what could be done (I didn't ask for a replacement off the bat) and he asked me if my earbuds were the six hole ones (the orignal) and I responded YES. He put me on hold a few times, talked to someone and then asked me for my address and said a replacement would be out. When I got them I even called up Apple and asked WHY I got the in-ear ones (I was worried I had to pay for them) and a different person responded saying that Apple no longer makes the orignal earbuds. The replacments were on my doorstep that next morning. Thats all I know.

[Mikebuzzsaw]

Maybe, they are trying to rid alll the orginial ones if the they are indeed stop producing the orginal buds.

[niknil]

Originally posted by noderat
I'm not entirely sure when I asked for the replacements but I did EVERYTHING over the phone. I had to be just before noon. I called up told the guy that the left earbud was buzzing and asked what could be done (I didn't ask for a replacement off the bat) and he asked me if my earbuds were the six hole ones (the orignal) and I responded YES. He put me on hold a few times, talked to someone and then asked me for my address and said a replacement would be out. When I got them I even called up Apple and asked WHY I got the in-ear ones (I was worried I had to pay for them) and a different person responded saying that Apple no longer makes the orignal earbuds. The replacments were on my doorstep that next morning. Thats all I know.

errr. could i just ask wat country u r from? thanks!

[nathan61969]

LOL to get new headphones you have 2 have an ipod protection plan by them....... "AppleCare Protection Plan for iPod"

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?productLearnMore=M9404LL/A

[pegjl]

I tried this....called in, told them I am having problems with my practically brand new ear phones (just got my ipod 3 weeks ago), and got the exact same model the very next day. So much for that theory.

[xlyrikalx]

Just opened the package.

Got the ORIGINAL earphones :(

[noderat]

Perhaps

[BYeE]

i requested for earphones 2 days ago.. got it this morning.. fast delivery no in ear headphones but im ok with that

[spacepain]

Quite frankly, whom ever posted that Apple stopped making earbuds, is probably blowing smoke out his a** or is the lucky benefactor of some error.

As great as it would be for Apple to stop making those c**ppy earbuds, they are still quiet frank and explicit when they say that all ipods come with the earbuds, still on the Apple website. Also, they still are very straightforward on the apple website when they say that the better inear phones are still an additional accessory.

both the earbud evidence and inear phones evidence is at the bottom of this page: http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?family=iPod

[blinkme_210]

My earbuds crapped out on me, called them up, and new ones are being shipped to me. I'll tell you guys if I get the new ones or not.

[Morfious]

Add me to teh guinnea pig list as well. (although my orig buds are sounding a bit weird (noticed today when i got back from cycling). I' filled out everything today so I'll let ya know when I get them and what kind they are.

[Majin-Sephiroth]

I have too, I'm in the UK and have had my iPod for 2 weeks, at medium to high volume the headphones make strange noises.

I will let you know

[Morfious]

Just got the replacement buds today. Normal not In-ears :-(. Well at least now I have an extra pair to wear to the gym when my origs totally crap out on me.

[shengwen99]

filled out an online form about mebbe 4, 5 days ago. my orig ipod came with crappy earphones.

today my replacement set arrived, and glad to say that i did in fact get the new in-ear ones.

so it is possible. cheers. the sound is okay. not as good as my sony's i don't think; the packaging, however, is gorgeous :p

[NxC429]

Originally posted by shengwen99
filled out an online form about mebbe 4, 5 days ago. my orig ipod came with crappy earphones.

today my replacement set arrived, and glad to say that i did in fact get the new in-ear ones.

so it is possible. cheers. the sound is okay. not as good as my sony's i don't think; the packaging, however, is gorgeous :p

Did you specifically ask for the in-ears?

[shengwen99]

well...the questionnaire read something like. what is the problem with your earbuds. so just to follow suit, i answered. my earbuds are blah blah. so i guess it depends on u look at it. i never specifically said, GIVE ME IN-EAR EARBUDS PLEASE if that's what you mean.

[Blue_Dawg]

Orderd mine cause mine really don't work. Guess we will see what happens

[Jackus]

I am in the UK and was ordering some stock earphones and accidently ordered stock and in ears (don't ask me how - I was half asleep at the time) I couldn't cancel In ears, and got them sent in the post, alomg with a note telling me to ship back the broken ones (which I obviously don't have). So I just sent back the in ear ones I had just received, and the normal stock ones arrived the next day, without asking for a return of the faulty part...
There you go - I dont think there is any chance of nice in ear ones for me here in the UK!

[liam]

HELP!!!!!!!!...i organised an apple repair online, but accidentally click 'in-ears' instaed of just 'earphones'. Apple have now sent me the in-ears, but also a box to send them back my old broken in-ears (i do not have old ones, just old standard earphones) . What do i do? a bit of a pickle indeed...

[Pingu]

Originally posted by liam
HELP!!!!!!!!...i organised an apple repair online, but accidentally click 'in-ears' instaed of just 'earphones'. Apple have now sent me the in-ears, but also a box to send them back my old broken in-ears (i do not have old ones, just old standard earphones) . What do i do? a bit of a pickle indeed...

Act dumb and send you old earbuds back?

[liam]

acting dumb as i am tiiiping thiss messsaje......(hope it works)

[liam]

i decided to keep the accidentally-sent out In-ears, at least until Apple give me an angry phone call. If and when they do, i'll just send back the in-ears i got....easy :)

Although this was originally a mistake on my behalf, seems to half worked out nicely...hehehe..

[noderat]

Unless it SPECIFICALLY say in the letter you have to return them then you don't. I called Apple and confirmed this. (had some spare time at work)

[liZ]

i just called in and told them the left earbud was buzzing. they are sending me new earbuds, not sure which kind they are. i actually bought some in-ear bud before but they only fit w/o any of the rubber things so i sent them back because it wasn't worth $40. at first the guy was going to have me send in my ipod and i was like "NO! it's only happening with the earbuds and i think there is a little buzzing in my other headphones because they are really old!!" so he was like ok and now just sending earbuds! yaye, free ones since i already lost one foamy thing. it already says my dispatch is closed so hopefully i'll get them in a day or two!!

omg i am so glad i read this forum, lol!

[Jordanus]

i just sent back the normal earbuds i was sent, and sent out yet another reuqest for new phones abotu eh buzzing etc, and said it was actually IN-EARS, and said sorry if forget to state that laast time lol, and i got accepted!, hopefully will be getting these soon

[Jordanus]

if they ask for the old ones back what do i do?

[Blue_Dawg]

Got mine today. just the regular ones though. I will wait till these go bad and try again

[Pingu]

I ordered some on Monday (before I'd seen this thread) and got them today. Just the normal ones though.
(if they go bad again, I might 'accidentally' click in-ears on the support site ;))

[liZ]

i requested mine yesterday about 3pm and got them today at 10am. wow! they are regulars though. i had to call because my zip code wouldn't work on the website..hmm....i really want those in ears. :|

[liam]

i got in-ears oooooh yeh! :)....they really are so good. Although for some strange reason, my right ear is a 'Large' cap, but left is 'Medium'....hehehe....uneven ears!?.. ah well, the music makes up for it! :)

[Egosphere]

laim, if you don't return in-ears or if you don't have in-ears registered under your Apple ID then wouldn't Apple just send you a bill after a while?
I am thinking this because when I had to replace some part in my iPod bundle I read the letter that came with the part and it said that if this part is not covered by the warranty then a bill will be sent to me later on or something like that (of course, that didn't apply to me). I wasn't asked to return the faulty part, though, and it wasn't earphones anyway.
Well, if they ever send you a bill just phone them up and say that you were confused and thought what you had were in-ears because they were "in your ear" unlike normal headphones.

[Jackus]

Egosphere: I have tried the Liam theory before him, got sent the in-ear ones, along with clear instructions to send back the damaged in eras otherwise they would sent me a bill for them if they didn't receive the broken ones within 14 days. They gave me a label for UPS and I just the sent the in-ears back, and I think they have been accepted. I hope that this answers your question, and anyone putting "In - ear's" on their service request form will receive a letter with the in ears telling them to send back the broken ones.
Thanks.

[Jordanus]

hey, i just got the in-ears :) , and i didnt get a letter to send em back, or atleast i think, my mom got the package, she didnt open it, was it taped too the top? or was it in the actual package, cuz all i got was a lil package, with liek foam inside, and inside was a lil case with the INEARS, and a letter that i really didnt read, but just mostly said thanks for choosin apple etc. and no case to return the broken oens in


:) YAYY!
cya

[Jordanus]

ps. what cap size should i use? i tried the M's and they didnt stay in too well, so i went to small and they were worse, wont the L's just be huge, what teh schmuck

[Jackus]

When I got mine in the Uk there was a letter inside the box with the in ears, along with a return label for UPS, the one saying "Thanks for choosing apple" and another one saying "Please return the broken part"
Lucky you :D

[KoMaN]

I'm going to try on Tuesday. I was going to ring today but they are closed and tommorow is Queen's Birthday, a public holiday.

What I'm going to say is that my earphones are broken and under warranty I want them replaced. But I'll also say that if possible could they please send out the in-ears as the other ones hurt my ears.

Do you think it'll work? I mean, its better then just asking for a replacement and waiting to see what you get.

[Jordanus]

of course that wont work

they are 40 bucks.


just say u had inears, and complain of muddyness and buzzng etc.

[rapunzel]

My left earbud was buzzing, so I called apple support. The guy referred me to the support website and told me to fill out a repair request for the headphones, and they would send me another pair. He also said to just throw the old ones away. I hope I get the in-ear headphones.

[Xarthan]

lol i love how some of you wanting in the in ears so bad that you guys seep to lying and decit.

if you want em so badly go buy em!

well i shouldn't be preeching since i kinda did the same to get a free dock from them :)

[EvilDude]

I just got mine replaced a week ago! :( Oh well, not like Australia would give out In-ears...

[webbyboy]

Originally posted by Xarthan
lol i love how some of you wanting in the in ears so bad that you guys seep to lying and decit.

if you want em so badly go buy em!

well i shouldn't be preeching since i kinda did the same to get a free dock from them :)

How did you get free dock? or remote? actually i bought a 30gb but the seller in ebay removed the dock and remote.. :(

[Howtobefreaky]

I'm going to try this today, but I have a question:

If I call them and ask specifically for the in-earbuds, what will they do? Would the guy charge me since I'm directally asking for them?

[Xarthan]

well i just checked the apple.com support page and filed a problem with my headphones, however there is an option to select In-Ear for accessories and then brings you to a page where it asks for payment method in case they need to charge you. I went back and selected headphones an as option and the charge page didn't show up

:)

[kespodder]

um, i have a question, i was filling out the request form, and i saw "purchase date." I have no idea the exact date i bought my ipod!!! What am i supposed to do?

[Xarthan]

rough estimate i guess

[Egosphere]

My case was the same as yours, kespodder, when I had to register my iPod and when I wanted a replacement FireWire cable. All I did was use the currect month because I remembered that and left the day on the 1st and Apple didn't seem to care.

[Jordanus]

k what the ####kkkk
i have had the inears for like over a month, when they came, no package or anything wanting the old ones back (i didnt have em either) and i get back from holidyas yesterday, and i check teh mail, and a ####ing peice of mail comes, wanting to charge me of like 60 bucks, not saying anyhing on it really, just likea bill, with GST etc., doesnt say, like pay this #### or sumthing, but at the very bottom it says DO NOT PAY. do not pay what? and why would i get a letter? i am confused.

[AndyH]

Jordanus: You rec'd that letter as you never sent your original damaged in-ear headphones back to Apple.

Oh, that's right...you never had any to begin with. See, this is what happens when you try to "scam" a company out of a product. Next time I'd suggest purchasing the in-ear headphones like everyone else does, instead of trying to scam a free pair through Apple's customer service.

[MuzakMan]

I'm not going to try this or anything. It's not worth the hassle.

As for scamming Apple though, they should (***).

They sell a GREAT product, don't get me wrong, but DAMN, is it expensive.

It would be nice if they could include at least a DECENT pair of earbuds with their EXTREMELY expensive device.

I say everyone should scam the crap out of Apple. It's not like they need the money!

You realize those in-ear buds only cost them a few dollars (if that) to make, and they are charging you 40.

**** 'em. That's what I say. :D

(edited for profanity - don't attempt to get around the filter!)

[Howtobefreaky]

I think $40 is pretty cheap since they could just sell them for $150 and pretty much no one would really complain. They could at least get away with a $100.

[JP_40GB]

Humm ... Ok so you guys call in and say that yours are broke ... howmany actually got the in-ears and howmany got the crappy ones?... Sounds like its time for some good old social engineering. :) Im going to call ... people are a lot dumber than computers...:) *yeah I know this is wrog but the way I look at it i should have had those to begin with. I oculd have boxed up my NEW iPod and taken it back for a refund and bought a newer one wiht the good buds. The crappy ones I cant use because they hurt my ears, anyways withot trying to justify it YES IM AM GOING TO TY TO SCAM APPLE :P)

[camera obscura]

Wow, that Jordanus is one annoying little kid. Hopefully Apple contacts a credit agency.

[jvandyke]

I called Apple (with legit bad ear buds, I'm not a theif) and received new ear buds (not in-ear) within 20 hours. As usual Apple's service is awesome, although the phone call took 40 minutes.

[AndyH]

Closing this thread as anything that needed to be said, has been said on this matter.