Lennylu
06-12-2003, 08:40 PM
I bought my 20 GB Apple from Amazon in December 02, got my 2-year tap from CompUSA here in Nyack, NY. Lately, I've been experiencing false battery meters and very short life--no more than 5 hours, straight-through albums only, with no backlight. I reinstalled and redownloaded the software updater but nothing changed. This was for 3 months or so.
Today, I got really fed up with it (just 3 hours) and decided to claim my TAP. Lo and behold, the tech person Wilson Ruiz checked the unit, confirmed the problem BUT rejected my claim. He was very nice about it, and informed me that CompUSA will only honor TAPs if the product was bought from that store. He 'appeared' baffled that I was sold the TAP. Of course, I got a refund for it, but I was personally a little unhappy about it (there's no honor system nor goodwill at that store; this will be the last time I ever shop there).
Just a small warning to everyone who expects to upgrade with their TAPs--buy the iPod there!!!
I guess it's back to Apple it goes...
L
Today, I got really fed up with it (just 3 hours) and decided to claim my TAP. Lo and behold, the tech person Wilson Ruiz checked the unit, confirmed the problem BUT rejected my claim. He was very nice about it, and informed me that CompUSA will only honor TAPs if the product was bought from that store. He 'appeared' baffled that I was sold the TAP. Of course, I got a refund for it, but I was personally a little unhappy about it (there's no honor system nor goodwill at that store; this will be the last time I ever shop there).
Just a small warning to everyone who expects to upgrade with their TAPs--buy the iPod there!!!
I guess it's back to Apple it goes...
L