View Full Version : iTunes Thinks itouch is iPhone!!! :(
dey4gotaus
06-14-2008, 04:07 PM
please ive read about this b4 but this is really bad.....
first off, i have the 8gb ipod touch 1.4 or something like that [the latest ver] that has never been jailbroken with the latest version of itunes on windows xp sp2....
ok so i got my itouch about 2 months ago and its worked perfectly with itunes and what not until like 2 weeks ago, then i connected it and itunes froze and said:
http://i211.photobucket.com/albums/bb216/dey4gotausdude/error.jpg
so i checked the forums, then restored my itouch, synced, and it worked fine...until today when i connected it and it gave me
http://i211.photobucket.com/albums/bb216/dey4gotausdude/error.jpg
again but this time when i restore it after it downloads the software, and it says its done restoring and that ipod will connect to itunes after it starts [message will close in 10..9..8] or something like that and then my ipod turns on and itunes freezes and it gives me the could not connect to the iphone message again and my ipod is stuck with the screen:
http://i211.photobucket.com/albums/bb216/dey4gotausdude/TS1558_1.jpg
and thats where i am :( please any help would be greatly appreciated, thx
-Matt
Dogg Thang
06-14-2008, 05:06 PM
I had that screen after similar errors. An XP machine of mine hates my Touch. If I remember correctly, what I did was connect the Touch to another machine with iTunes to get access to it again. I had it synced manually so that would be a problem if you're on auto.
I never solved the overall problem though. I still get that error the odd time and I usually have to connect about six or more times to get my XP machine to recognise it. I usually have iTunes telling me it has detected an iPhone and to try connecting it again.
Good luck with it.
dey4gotaus
06-14-2008, 08:41 PM
thx, any more ideas??
Paoii
06-14-2008, 09:11 PM
thx, any more ideas??
I had a similar problem with my iPod Video a few years ago. I was on a mac, but it was pretty much the same.
In the end, I sent back 2 iPod video replacements, and received a brand new one, that also had the error. At this point, I thought that the problem MUST be on my mac, and it was. I saved my library, and essentially reset/uninstalled iTunes. I then made a new library, and it was all sorted. Apparently one of the files were corrupt.
Hope this is the case for you.
All the best,
Paoii.
OK,
Because iTunes sees this device's firmware as iPhone firmware, it will identify it as an iPhone, before it is told the model name.
If it receives an error, it identifies it by firmware - that is, that it is an iPhone.
Technically, according to the firmware, iPod touch and iPhone are both from the iPhone family, not from separate families. Both have the same boot codes, etc, and so they are considered the same. Their OS defines one as an iPod, and one as a pure iPhone.
So think of it like Human subspecies, like HomoSapiens, and HomoSapiens Sapiens. Technically, we are HomoSapiens Sapiens, but there have been several classes of Sapiens in our evolution or so scientists seem to think. Now, if I said HomoSapiens, you would almost definitely say "humans" but the fact is, that is actually a class of several different homonids.
iPhone iPhone is one class
iPhone iPod Touch is another.
If I said iPhone to you, you would immediately think "iPhone iPhone" whereas that is not enough information for iTunes. iTunes defines the device type as "iPhone" but the model name, the second bit, is not detected until it searches the iPhone software (not firmware) for more information.
So if for some reason A) it can't search for more information due to an error or B) it only wants to display the firmware title for some reason, then in both cases, it will only display "iPhone." That isn't an error, just a deeper truth about iPhone and iTunes :D
Does that answer your question?
Matt:
That is a problem... a very big one in fact because I could tell you how to fix it, if you could only somehow get out of that blasted Recovery Mode. Now that you are in it, you can't actually get out of it.
I would take it back to the place you got it from and report the problem, and see if they can fix it on warranty. If they can't then contact Apple and they will observe warranty and help you out with it.
dey4gotaus
06-15-2008, 12:53 PM
well first off, ima try and connect it to my dads computer, but ill have to install itunes on it first, and see if that will get me out of recovery mode then maybe PG4G could help me, if that doesn't work (although im pretty sure it will), ill back up my library on itunes and reinstall it [a pain but if it must be done...] and if that doesnt work, well i guess it will be time to bust out the 1-800 number :(
iTunes would have to get it out of recovery mode by restoring it. Do that if you can.
If you can, I can help you.
Thats the one problem with putting your iPod into recovery mode - it must restore, or it will stay that way forever. This is why I prefer going straight to DFU mode, which I will direct you in now.
READ THE DIRECTIONS IN FULL, FIRST!
When you get your iPod recognised and restored via iTunes, the first thing I want you to do is let it boot up normally, and set it up via itunes.
Now... stop any sync it tries to do with iTunes. Keep it connected to iTunes.
Press the home and power buttons continuously.
Ignore the screen temporarily.
Hold both buttons till the screen flashes off, and then for around half a second more.
Then quickly let go of the power button but not the home button.
Keep holding the home button until iTunes detects the iPod but your screen doesn't show anything. It will be blank, but iTunes will pick it up.
Now quickly let go of the home button, and you are in DFU mode.
You may now restore it (it will not be another download)
DFU mode avoids the OS of the Touch completely. It is the same thing as overriding the BIOS to boot from a CD on a computer, except it is telling the firmware to allow a restore. It completely wipes the iPod to its original as you restore it. Nothing on the actual memory is being used as you restore it.
Hope this helps...
And I get the feeling 1800 number is gonna say everything I said or less. Most phone people at Apple really don't know this sophisticated type of issue it seems.
dey4gotaus
06-15-2008, 06:05 PM
ohhhhhh ok so ima try that sounds pretty good! THX alot man!! :D
dey4gotaus
06-15-2008, 06:07 PM
actually, first im gonna go visit some family, ill try it when i get back if i have time, thx again
dey4gotaus
06-16-2008, 12:44 AM
ok im doing what you said and its current restoring after i put it in DFU mode......
dey4gotaus
06-16-2008, 12:48 AM
ok so know its done restoring thru DFU mode....so now what? can i sync stuff?? im still confused about it thinking it was an iphone, like im wondering if it will still be happening like it happened b4, because id rather not have to restore every week or so :(
It shouldn't happen again, and if it does, take it back on warranty.
As i said before, it should see it as an iPhone. Trust me... There would be something big wrong if it DIDN'T see it as an iPhone. Remember this is not a classical type iPod. It doesn't have the iPod OS. It has a port of the iPhone's OS.