Apple Store Assistants Are So Helpful *sarcastic*

[JisforJeff93]

Okay, So my iPod Touch is having wifi problems, I went to the Apple store todayy && theyy checked it && i couldnt connect to the wireless, unlike the little for show Models that they have out...

&& the guys said for me to Restore my iPod on itunes,...so I did, but its still not workinggg...

Help please??!?!?!?

[Phoenixfury]

They should let you exchange it since you did as they said and it didn't work. As long as you didn't jailbreak it, an exchange at this point should be fair game.

[biba0800]

have you tried going to "settings" then "reset" then "reset network settings"?I have had luck with that.
might be worth trying.

[JisforJeff93]

have you tried going to "settings" then "reset" then "reset network settings"?I have had luck with that.
might be worth trying.Yupp...have tried a lot of things, they all didnt work...

Maybe i should jsut exchange it...Does anyone know the process??? So...do i just get the box and ermm..well idk...

or should I send it to apple for repair???

[kylo4]

Thanks for starting this thread.

Some users here know I got two defective touches in a row and then within the 14 days of purchasing/owning it they released the 32GB. I posted elsewhere that I waited an hour on the phone with Apple and they said they'd take my defective one back (12 dead pixels in two days) and add $100 and send me the 32GB. That was fine, it was all handled etc.

I wake up the next morning to a message on the machine (my mum picked it up) that Apple does not give refunds (at this point the device was with me for less than 10 days) and that they would just fix mine and send it back. This person from Texas was so goddamn rude it was ridiculous. In fact at this point even though they said they'd accept mine back for a refund, I'm thinking of not buying the touch at all now. It takes me a lot of time to earn the money to pay for it and she acted like it did not matter at all. So they can screw themselves, and if Apple hires people like that, since I was very nice to her as well, being rude right off the bat, than I shouldn't buy any of their products again then.

[JisforJeff93]

Thanks for starting this thread.

Some users here know I got two defective touches in a row and then within the 14 days of purchasing/owning it they released the 32GB. I posted elsewhere that I waited an hour on the phone with Apple and they said they'd take my defective one back (12 dead pixels in two days) and add $100 and send me the 32GB. That was fine, it was all handled etc.

I wake up the next morning to a message on the machine (my mum picked it up) that Apple does not give refunds (at this point the device was with me for less than 10 days) and that they would just fix mine and send it back. This person from Texas was so goddamn rude it was ridiculous. In fact at this point even though they said they'd accept mine back for a refund, I'm thinking of not buying the touch at all now. It takes me a lot of time to earn the money to pay for it and she acted like it did not matter at all. So they can screw themselves, and if Apple hires people like that, since I was very nice to her as well, being rude right off the bat, than I shouldn't buy any of their products again then.


wow...thats pretty powerful...i hate people like that disgrace to our society.

muahaha the 10 days refund thing...i better refund it quick cuz i got it last saturdayy

[Ed2020]

I'm not sure about the law in the USA but in England if you have faulty goods you are entitled to an exchange or a refund (your choice which). I'm not aware of any 10 day limit either.

If the shop can perform a reasonable test to establish a fault then you are entitled to an exchange/refund there and then.

Ed.

[DerekVOF]

Just to clarify - yes, if your iPod Touch is defective, they should return it. However, as they were able to show that it worked in the store, I'm sure their argument would be that it's your configuration that's at issue and you need to work it out with your wireless router manufacturer. There's no way for them to guarantee that their product will work with every configuration out there - there's just no way...

[Ed2020]

I've re-read the initial post and as I understand it the wi-fi wasn't working on the store's network either, or am I misunderstanding it?

Ed.

[kdot]

I, too, was very disappointed with Apple service. Not having much experience with Apple products, but hearing wonderful praises about their support, I was disallusioned. My touch from the on line store was bad. After 5 Aplcare calls and a scheduled visit to the genius bar, I finally received a replacement but the billing was scrwd up and I ended up loosing the $20 for the new apps. I probably should have called to fix the $$$ problem, but I was exhausted by the terrible service I received. I love the device, limitations and all, but my experience with the support was the worst. Personally, I don't get the Apple love f e s t.

[JisforJeff93]

I've re-read the initial post and as I understand it the wi-fi wasn't working on the store's network either, or am I misunderstanding it?

Ed.

yup, it wasnt working on my touch, but was working for those "try on models" and iphone models there

[rockmyplimsoul]

Did you read/try the last post in this thread?
http://forums.ilounge.com/showthread.php?t=219625&page=2

Try changing the DNS to 208.67.222.222 and see if that helps. I haven't experienced any wi-fi problems, but if you are then this may be a simple solution if it is not a hardware problem.

[JisforJeff93]

Did you read/try the last post in this thread?
http://forums.ilounge.com/showthread.php?t=219625&page=2

Try changing the DNS to 208.67.222.222 and see if that helps. I haven't experienced any wi-fi problems, but if you are then this may be a simple solution if it is not a hardware problem.
Yupp, tried that too, didnt work...=[

[daihard]

Yupp, tried that too, didnt work...=[
I remember you've been trying to get your iPod touch working for quite a while. Too bad the problem seems to be the result of a defective product. If their display models work and yours doesn't at an Apple store, you have every reason to demand a replacement or, at the very least, a free repair.

I've been disappointed with the customer service at the local Apple store lately, too. Seems like the more popular Apple becomes, the worse their customer support becomes.

[tonyshucraft]

well isn't it still under warranty? If so, send it in. Also write in details what the problem is, what you have done, and mention everything with your experience. The people that will test your ipod touch probably will do more testing/fixing than those at the store.

[anypats]

I have had nothing but good experiences with the support and help with the Apple store.

I had an iPod nano that the screen wasn't working on it. Took it to the Apple store and after a few presses of buttons, examination, etc. they went into the back and got me another one.

I purchased a MacBook and I have some classes that used software only made for Windows. So I got home and couldn't find the Boot Camp assistant that was supposed to be there. After searching the internet I found that some of the initial releases of Leopard did not have the Boot Camp Assistant already on the machine. Anyway, long story short it said to reload the OS and it would be there. I tried that but it would never finish loading the OS. It would get to 98% and then say it failed. So the next day I take it to the Genius Bar and he tried to reimage the hard drive with an external drive but that didn't work so he just went in the back and brought out a whole new MacBook.

While I was waiting on that last experience there was a lady there that was having problems with her iPhone and they swapped that out for her.

I know that not everyone is going to have the best experiences with a company but I would assume that there are more good experiences out there than bad ones. It's just typically the bad experiences that people talk and hear about.

[daihard]

I have had nothing but good experiences with the support and help with the Apple store.
Your positive experiences echo my own experiences I've had in the past. My first iPod (a 4GB mini) was defective, and they gave me a brand new one. My first Mac laptop (PowerBook G4) had a sticky key. They wasted no time swapping it with a brand new unit. The speakers broke on the PowerBook right after the warranty expired. Apple repaired it for free.

That's all two years (or more) ago. I see the level of service and courtesy provided by the Apple store staff deteriorating these days. I'm one to openly acknowledge positive experiences. I have sent Apple notes commending the professionalism of some geniuses. Works both ways - if I am treated badly by an Apple representative, Apple _will_ hear about it from me.