How do I get the guy to check on serial number over the phone at Best Buy?

[j5tar]

Yesterday I phoned the guy but he doesn't understand the problems with iPods. I told him theres problems with the week 37 iPods and told him to check the 4th and 5 digit of the serial number for me and he was totally oblivious to what I am saying. Whats a good way to explain it to this guy because he doesn't understand. I don't wanna drive 30 mins to Best Buy and find a week 37. I know theres are updates to fix this problem but IMO the week 38 ones are better.

[a113524c]

Just tell them you want to look at the box before you buy it. Tell them you have heard of some problems with some units and wanted to check if yours was a unit you wanted.

They should let you check it.