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View Full Version : ipod won't restore


sana_suz
08-06-2006, 02:31 PM
Hi
I posted a few weeks back and this was the jist of my problem (please scroll down after that for my current prob):

Hi

A few weeks ago my laptop crashed so I took it to the pc store and they said the only way of repairing it was by ripping out my old hardrive and replacing it with a new one. They told me I'd lose everything, but caught between a rock and hard place it was my only option, plus I had all the CD's to re-install everything..

So I get my laptop back, everything's good, re-install the stuff that I lost including itunes. Before all this stuff happened I had (or so I thought), backed up all my ipod songs etc on DVD, however after I installed itunes, I popped the DVD in, and I had obviously completely screwed it up as there was nothing there!

After many tears and a stiff drink, I just kind of let go and thought, well I'll just have burn all my CD's onto ipod again (this may take weeks) and download the stuff I had previously.

But it's not that simple. Before I plugged in my ipod I had all my original songs and downloads..they had just been lost on itunes. When I plugged in I got some messages and I know, I am stupid, but I can't remember what they were, something about did I wish to replace something...I clicked yes which I now know was the wrong move!! I probably could have salvaged all my tunes if I hadn't done that.

So now it's like whenever I put on itunes and plug in my pod it's like itunes thinks there are two programs running -- the old one with all my old songs on and the new one where I have begun downloading again (does that make any sense?) It's proving problematic as whenever I try to go and disconnect my pod from itunes I get a message saying another program is running on itunes so I can't disconnect. So I just end up having to disconnect by just pulling the plug. AND I KNOW THIS IS NOT GOOD!!

I don't know what to do...I was hoping that someone might be able to tell me how to go about starting afresh with my ipod. Even if it means I lose all the songs I have currently burned..I just want to start anew !

please help me and poor ipod!

thanks






I have tried to restore ipod, but it won't. First of all I'd get an error message saying there was a disk error, then I decided to try and restart my computer, and try again. This time I get an error message saying that another application is using ipod therefore it cannot update/restore. But there isn't anything else running! I need to restore my ipod as it still has the 'old' info before the hard-drive of my pc was ripped out...and i am wondering if this is the problem with restoring.

The whole point of the restore is that the ipod doesn't have all this old information on it and i can start again. Will I have to send it away? Is there anything I can do?

thanks

honeybee1236
08-06-2006, 02:59 PM
Connect the iPod go into preferences and make sure that the box next to 'open iTunes when iPod is connected' is unchecked. You can put the iPod in disk mode and see if you can restore it.

sana_suz
08-06-2006, 03:07 PM
Hi thanks for that.
I have tried it but to no avail. I am now getting the folder with the exclamation mark and it won't do anything. Disk mode just doesn't seem to work.

honeybee1236
08-06-2006, 03:12 PM
If you have a warranty then send it in to Apple.