bigmooch04
03-13-2006, 06:29 PM
Please choose the appropriate forum for this topic. Thank you. :mad:
So I ordered the eV0 iSkin for my 30 gb 5th gen iPod from iSkin.com. After almost 2 weeks I receive the WRONG item! I was cool about it, it happens. So I try to contact the customer service and look up their exchange/return policy. I could not even find their exchange policy, not only that, the only way to get hold of a customer service rep was to email them. I email them, and I had to wait a total of 4 and a 1/2 days to get a reply back and that was because I had to send them another email asking why they still have not got back to me.
I finally get word back that I have to fill out some RMA form and that I'm responsible for all shipping costs even though it was iSkin's fault for sending the wrong item!!! Proposterous don't you think?
All in all I am very very displeased with iSkin.com's customer service and return/exchange policy. Buyers beware.
So I ordered the eV0 iSkin for my 30 gb 5th gen iPod from iSkin.com. After almost 2 weeks I receive the WRONG item! I was cool about it, it happens. So I try to contact the customer service and look up their exchange/return policy. I could not even find their exchange policy, not only that, the only way to get hold of a customer service rep was to email them. I email them, and I had to wait a total of 4 and a 1/2 days to get a reply back and that was because I had to send them another email asking why they still have not got back to me.
I finally get word back that I have to fill out some RMA form and that I'm responsible for all shipping costs even though it was iSkin's fault for sending the wrong item!!! Proposterous don't you think?
All in all I am very very displeased with iSkin.com's customer service and return/exchange policy. Buyers beware.