iPod acting very strange

[sajr]

I have a 60gb colour iPod and yesterday It was playing cool and updating without any problems but when I picked it up today it started acting very strange. Its won't appear on my dekstop or in iTunes. The only way I can get any reaction from it is by holding down the menu and select buttons and this at first gives me the battery charging logo but the charge does'nt move up the battery like it does when charging. Then I get the Apple sign then a sad iPod picture and the URL for the iPod support pages. Its got the latest software on it and I've tried it with the firewire and USB cables but no difference. I have left it charging for 4+ hours but still no joy. I have'nt even been able to get it to go into disk mode. Right now I'm thinking this baby is going back to Apple pretty soon unless something else changes. Any ideas

[sajr]

I've just reconnected it to my Powerbook via the firewire cable and now its running through a cycle of battery charging icon which only stays on screen for a second or two, apple logo which stays on screen for 30+seconds and then the sad ipod logo before going back to the battery icon again.

[gretagun]

I'm not positive, but I think the sad ipod logo may mean your ipod's hard drive is broken.

[sajr]

Well the nice man from Apple came and picked it up this morning. Dude said that he only picks up iPods from North London and he's currently picking up 20+ a day mainly video iPods. Thats loads.

[stillill]

cheers for this thread. I've got exactly the same issue with my 40gig photo (8 months old). It had the same symptoms about a week ago, I managed to get my work PC to recognise it and I reset it and recopied all my music to it.

Now it did it again 3 days ago (battery symbol, not charging - sad face - plus a sad short repetitive whining noise), and through some resets, hold, unhold, plugging it in, connecting to PC etc, eventually got it to respond but still won't play. Now today it's done exactly the same.

I've plugged it into my PC, but it's not recognised as a drive - even though the PC can see it (the USB manager sees it as an Apple IPOD mass storage device, but explorer doesn't see the disk). Then when I eject it, it still just says "Do Not Disconnect" even though my PC says it's safe to remove the device. Bah! I've got a 5hour train run this afternoon with no tunes.

Will be returning it very shortly. Hope I get a 60gig photo as a replacement!

How long did it take to get it picked up? Are you getting a replacement or a repair?

[sajr]

Well I requested a pick up about midday yesterday and the UPS guy turned up to get it at 11am today. I figure I'm getting a replacement because they asked me if I wanted it engraved again, I said no because they said they'd get it back to me quicker if I did'nt get it engraved.

[GCsMADEman]

Hey, mine is doing the exact same thing and its really getting me mad because I returned my 60gb photo for the exact smae problem and this one is about a month old and its starting to act weird or was yesterday and i got it working again and now it started again... :mad:

[sajr]

GCsMADEman I'd advise putting that iPod into disk mode and running Disk Util (if your on a Mac or somne windows disk tool like Defrag) on it. Mine did it a couple of times and I got it running again but it finally died a week or two later.

[sajr]

Apple are sending me a replacement and its being shipped out today, no mentiuon of what was wrong with the iPod though.

[sajr]

New iPod arrived this morning and all is cool. Less than a week between reporting it and getting the replacement. Good doing Apple.