Bookmark no longer retained with 2.1 + iTunes 4.1.1

[nheilweil]

I upgraded my 3G iPod to 2.1 and using iTunes 4.1.1, I no longer can get my iPod to remember where it is after I pause or stop the book. When I try to continue where I left off and hit play, I just get knocked back to the opening menu and have to re-find my spot in the book manually.

Anyone have any ideas? Is everyone having the same problem?

[arsolot]

I have the same problem, but I'm using a 2nd gen. iPod w/ the 1.3 firmware. However, my place in the book is USUALLY retained, but OCCASIONALLY it will do just as you describe: it kicks me out of the book, and takes me to the opening menu. I've run this issue by the Audible help folks, and they were (typically) unhelpful, referring me to Apple and suggesting a static charge may be a problem.

[Podunk]

I haven't seen this problem myself since the upgrade, to 4.1.1 and firmware 2.1, so I can't really help at this point. If anyone else has, hopefully they can share a solution. But the first thing I would try is to reinstall the iPod firmware 2.1. (It sounds like it worked before you upgraded. You might also try going back to 2.01 firmware, for now unless you're using the card reader).

Arsolot, One thing to keep in mind though, if the file will download and play and will retain bookmarks (for others), then the problem is not likely with the file. Rather, it is with the hardware device. So you would need to contact Apple, not Audible with this type of problem. Audible will not be able to offer much help with hardware related problems, other than pass the feedback on to the manufacturer. Have you contacted Apple? I'm curious what they say.

[arsolot]

Originally posted by parannoya
Have you contacted Apple? I'm curious what they say.

I've not tried that, as I thought that Apple would generally be as unhelpful (or non responsive) as Audible. I'll give it a try, though, just to see what happens.

[Podunk]

Arsolot, what all software are you using (and have used in the past) on your iPod?

[aym]

Another useful place to check is the Apple support forums. Sometimes people hang out around there that aren't on these boards and you can get different experts.

Definitely worth a check if no one here knows an exact answer.

Aym

[arsolot]

Originally posted by parannoya
Arsolot, what all software are you using (and have used in the past) on your iPod?
I'm using iTunes now. But, the book I'm listening to was trasferred to the iPod originally through Audible Manager. Actually, I'm guessing since I synch through iTunes now, the book must have been put on the iPod w/ iTunes and not AM. But, note well, the SAME issue occurred BEFORE I used iTunes.

[Podunk]

If those are the only two software programs you've used since the last time you did a restore on your iPod, you should be good from that standpoint.

Keep us posted.

[arsolot]

I couldn't find a way to email a question about my issue to Apple. I looked in Apple's Discussion section and searched on "Audible bookmark" and found a discussion that seemed on point, entitled "Found Major Bug in iTunes Transfers." The Apple person seems to recommend that the iPod be restored. See, http://discussions.info.apple.com/WebX?7@127.6L1Aazpbj3Z.22@.599adaee/18

Any thoughts?

[Podunk]

Yeah, a reformat is definately worth a try. Hope that works.

I'll also see if I can find the links to Apple support email and post them for quick reference.

[arsolot]

I've done a restore. Of course, as this issue is an intermittent one, there's no way to test the device to determine if the restore was effective.

[arsolot]

Interesting observation: I fully expected that the place in my book would be removed as a result of a restore. But, after I did the restore, and completed the synch through iTunes, the book was right at the last spot I listened to.

[dlandrum]

PC(XP), 20GB v1.3

I have been 5 book-a-monther with Audible for a few years. I have been using an iPod with Audible since February. Since I started using iTunes a week ago, I TOO have had the problem with the bookmarks.

I pause and either hold the pause again until the display goes-out or let the device time-out. I then later try one of the following:
--- click the menu button to wake-up, then click play
--- click the play button to wake-up, then click play

5 of 6 times it will send me to the root menu and erase the bookmark.

I have not had this problem prior to using iTunes. Previously I used Audible Manager and before that, ephpod without issue.

Last night, I reset my iPod and let iTunes build the database from scratch. The issue is still present.

ARGH!!!!

[Podunk]

Did you update iTunes to 4.1.1.54? The initial version had some file reading problems that would cause files to skip over. That was fixed in the update. Maybe its related to your problem.

[nheilweil]

Just an FYI that I run 4.1.1.54 with the 2.1 firmware and the Audible bookmarks are very inconsistent, leaning greatly on the "don't work" side.

[brickster]

welcome to the world of never ending frustration. i have had this problem for 10 weeks now. sent the ipod back and they returned it reformatted and did not address the problem. they eventually agreed to replace the ipod, i sent it in and they sent it back and airborne express "lost" it. airborne express admits they screwed up but i have to file a claim with apple. i am losing ground on this problem fast. i probably have spent at least 15 hours listening to music on hold from apple.

apple refuses to recognize this is a problem since they say that they cannot duplicate it. i point them to all the users on various websites who have the problem but they just shrug. this is the short story. don't expect an answer quickly.

[arsolot]

Originally posted by parannoya
Keep us posted.

Well, as stated before, I did a restore on my 2nd gen iPod in the hopes that my last "read" place would be retained. It worked for a few days w/o any issues, but then, today, I attempted to start the book. The book never started playing, and instead, I was taken to the opening menu of the iPod. When I started the book for a second time, the last "read" place was gone, and I got the very familiar voice saying, "This is Audible" as the book started from the beginning.

This is very frustrating. I've got no solution and believe that there truly is some bug causing this.

As far as I've been able to determine, there's nothing on the Apple site that addresses this particular issue.

Any thoughts?

[robert]

Aubible as Album

Just a thought: Check to see if your Audible files are identified as Audible Albums. Perhaps this will solve bookmarking problem, probably not. Don't know how iPod knows a file is an Audible file that requires bookmarks, but suspect it is the extension, not the album name, but worth a try. See my post under guide for doing all your audible files to audible albums at one time.

[arsolot]

No, the book I'm listening to does not appear in the album list, as as far as I can tell. I'll try to do as you suggest, but this is an intermittent issue, and I've no idea how to test the issue once I've somehow addressed it

Thanks, Robert, though, for your thoughts.

[robert]

Originally posted by arsolot
No, the book I'm listening to does not appear in the album list, as as far as I can tell.

Curious, what album do your Audible books show? Audible or blank?

You can key in "Audible" identification for Album for all or part of your entire spoken word collection by either holding down control and clicking on each selection you want, or by holding down shift and highlighting top entry and scrolling to bottom to select the entire list of spoken word. Upon release, all are highlighted. You can then type in Audible in the Album section of song/book and iTunes will ask you if you want to do this entry on entire list.

I am guessing that if you don't have the Album identified as Audible, that it will not show up on the Audible Menu entry of iPod. And wondering if not being id'ed as an Audible album creates other problems like the one you are experiencing. Rather suspect it is the .aa extension that tells iPod that it is an Audible file. I am listening to my first book imported via iTunes after changing from MM, and have had no problems an hour into the book with lots of pauses and stops during that hour.

[arsolot]

Originally posted by robert
Curious, what album do your Audible books show? Audible or blank?

I'm not at my home computer now and can't/don't synch the iPod here at work. There's no "blank" or "Audible" album.

There appears to be no album for my Audible.com book on the iPod. Just the book title and the author name.

Tonight, w/ my home system, I'll try as you suggest, but I'm guessing that'll make no difference on this issue.

Also, bear in mind that I'm using a 2nd gen 10gb iPod w/ a WinXP system. I'm now using iTunes also. The problem of losing the last "read" place has occurred before and after I've started using iTunes.

[robert]

Originally posted by arsolot
There's no "blank" or "Audible" album.

There appears to be no album for my Audible.com book on the iPod. Just the book title and the author name.

Also, bear in mind that I'm using a 2nd gen 10gb iPod w/ a WinXP system. I'm now using iTunes also. The problem of losing the last "read" place has occurred before and after I've started using iTunes. [/B]

On my iTunes, I can R click on the song name column heading (probably any col heading will do same) and get a pop up that you can check off what you want to show in the window (unfortunately only add or delete one column at the time). So, do this and 'check' album. Using this you can see what album name, if any, is associated with your Audible files. This is all a relative stab in the dark.

Don't forget, though, that unless you synch up or manually replace what is on your iPod, that your iPod will not reflect the changes. Do you think that synching up destroys your book mark by bringing in a duplicate Audible book from iTunes that is not bookmarked? If you think this is so, r or l click for on iPod icon in lower right corner to get to iPod options to make it manual instead of auto synch.

Do you lock your iPod when you aren't using it? Think your loss of bookmark is happening by pressing buttons accidentally? My most common problem is accidentally hitting the rewind button and finding that I lost my place. Then it is hell to pay to find place, tho in 3G, pressing center of wheel gives a sectionalized time line, and hitting < or > moves rapidly to the next section (see Audible iPod guide in this forum, different thread.)

I would like to know if your album name is blank now and if so, do your books show up on the Audible menu entry after you put "Audible" in the album name space. Hopefully we will soon have the promised fix to the awkward steps of AM to iTunes to iPod.

All this is on a relatively new XP, 3G 30 gig, iTunes 4.1.1.5. and iPod 2.1

Off Topic:

Thank goodness for forums like this. The technical writers for the manufacturers are entirely too familiar with the product and software. Can't explain what they know to us mere mortals. Would never have gotten either iPod/iTunes working or my TiVo system installed with out forums.

[arsolot]

Originally posted by robert
Do you lock your iPod when you aren't using it? Think your loss of bookmark is happening by pressing buttons accidentally? My most common problem is accidentally hitting the rewind button and finding that I lost my place. Then it is hell to pay to find place, tho in 3G, pressing center of wheel gives a sectionalized time line, and hitting < or > moves rapidly to the next section (see Audible iPod guide in this forum, different thread.)

No, I didn't lock it. I also didn't lose the last "read" place by accidentally pressing buttons. In fact, this was the sequence: 1) I selected the book. 2) the book appeared on the iPod screen, with the correct last place "read" showing. 3) the iPod screen then showed the opening menu (you know, the one w/ Playlist as the first choice) without me touching ANY buttons or anything else. When I selected the book for the second time, I was at the beginning of the book, the last "read" place having been lost.

Originally posted by robert
I would like to know if your album name is blank now and if so, do your books show up on the Audible menu entry after you put "Audible" in the album name space. Hopefully we will soon have the promised fix to the awkward steps of AM to iTunes to iPod.

No, nothing shows up in the list of albums. I don't have access to the machine that synchs to my iPod right now. I'll check it out this evening and attempt to use the steps that you've indictated to have the book show up as an "album" in the album list.

Originally posted by robert
All this is on a relatively new XP, 3G 30 gig, iTunes 4.1.1.5. and iPod 2.1

My system: 2G 10gb w/ 1.3 ver firmware, iTunes (latest version available), WinXP and

Originally posted by robert
Off Topic:

Thank goodness for forums like this. The technical writers for the manufacturers are entirely too familiar with the product and software. Can't explain what they know to us mere mortals. Would never have gotten either iPod/iTunes working or my TiVo system installed with out forums.

Works for me!

[nheilweil]

for what it's worth: on my iTines, if I do a "Get Info" the summary screen correctly shows my audible books as "Kind: Audible file". And, listening on my PC, iTunes always remembers where I left off.

The problem is only on my iPod, where like so many others, the attempt to play a book in progress fools you into thinking it's going to work, as the iPod shows the correct location of where you should be in the file, then BAM you are back to the main menu and any memory of where you were at is lost.

This has something to do with either 2.1 or 4.1.1 or combo, because on 2.0 with AudibleManager + MM Jukebox the bookmark feature worked properly.

[deantyronejones]

Ipod & Itunes
On three ocasions itunes has delected my library and i'm having to create smartlists etc again and again.

Does anybody know if it's possible to copy smartslist directly from the ipod and place them back into Itunes?

or even synchronize what i have on my ipod with whats on my hard drive?? so everything that's on the ipod comes restores back onto my hard drve?????? including most of all playlists?

[robert]

Software for: MP3s on your iPod and need to copy them back onto your hard drive after a disk failure

$8 download full version, or free trial version with some limitations:

http://www.scifihifi.com/podworks/

[Podunk]

Renaming your Audible files by the album name "Audible" has nothing to do with the iPod's ability to keep bookmarks. However, doing this does make it easy to find all of your Audible files on the iPod under this "album" name.

[dvdmon]

Ah! This actually happened to me for the first time this morning. Actually, I've always had the problem that whenever I dock the iPod to my PC and it tells me not to disconnect (which I don't - I always select "eject iPod"), and then try to listen to where I left off in my Audible book, it's like the iPod forgot what I was listening to and starts playing random tracks from my library (since I have it on shuffle). I then have to go back and find the book I was listening to and select it. Up until this morning at least once I did that it would know WHERE in the book to play, but this morning it just went to the beginning. I hope Apple figures out the problem with this or I'll just switch back. I like the ability to buy tracks and maybe I'll convert my MP3's to AAC to save some space, but if this sacrifices some major functionality with audible files (which is what I use the iPod for most), then it's not worth it.

I also cannot seem to figure out how to sync my iPod with iTunes. The "update iPod files" or whatever the menu item is called in the file menu in iTunes is always grayed out. But my iPod always comes up and I can see everything on it and even manually transfer individual or multiple files to it, I just can't figure out how to synch the whole thing... Am I a complete idiot? :eek:

[deantyronejones]

I have only been using ITUNES for about two weeks now and am yet to find a button that will synchronize everything, I idea is that ITUNES does it automatically every time you plug in the IPOD, or press the UPDATE IPOD button located in the main file menu.

On the right bottom hand corner of ITUNES there should be a little IPOD button, pressing that will bring up the Other IPOD control, such as automatic updating and manual updating.

[arsolot]

Wasn't this thread about Audible content losing bookmarks? It seems now to be way off track.

There are plenty of other threads that deal with iTunes issues.

[arsolot]

Well, it has happened to me again: my iPod lost my place in my book! In the past, however, it merely sent me to the iPod's opening menu, and reset the book to the beginning.

Instead, today, it started playing the book at about 8:00 hours or so, when my place was over 12 hours. In other words, it reset my book to another place.

Very odd.

[Podunk]

By any chance did your battery die this time? If your battery dies, the iPod will not revert to the last saved playback position before the session when your battery died.

[arsolot]

Originally posted by parannoya
By any chance did your battery die this time? If your battery dies, the iPod will not revert to the last saved playback position before the session when your battery died.

No, the battery didn't fully discharge. Rather, I did recharge it between listenings. It did seem like it must have reverted to another last played position. But, the position it ended up in was one from several sessions prior.

[cullen_simpson]

I had this same problem with 4.1.

I am listening to a Tom Clancy book that is divided into two parts.
I am on the first part. When I quit listening, I hit the pause until the screen blanks. Then, later when I go to resume, the iPod shows the bookmark in the correct location, pauses and then jumps to the start of the second file in the book.

I have not seen this problem since I went to 4.1.1 and I am using the 2.1 firmware.

It may have been coincidence, but it seems when I was having this problem, if I listened to music files between listening to the book that the bookmark worked OK. Can't say for sure that
worked every time, but it was often enough that I I started switching to a music file before going back to the book just in case.

[arsolot]

This is an intermittent issue. Trying to figure out a pattern to when it arises will drive you batty. Nevertheless, it does occur. This most recent time for me, I did listen to music between book sessions. Also, I synched w/ iTunes, and I recharged it. Did any of these have anything to do w/ losing the book's place? Who knows!

[brickster]

I am now happy with my IPOD after 12 weeks of battling Apple. My IPOD would lose bookmarks, I sent it in and they returned it same problem. The decided to exhange it and Airborne express lost it. After 18 hours onhold for technical supoort and numerous deadends, denials of the problem, and complete inability of Apple technical support to be empowered to do anything, I finally got a new IPOD. It now works flawlessly. The only differences are a new IPOD and I noticed the new 2.02 software. I firmly believe that some IPODs are just plain defective. Good luck in getting Apple to recognize that fact.

[Podunk]

Hey Brickster!
Glad to hear the good news! I remember reading of your misadventures over on the apple board.

I think they shoud have sent you a gold plated iPod after all that.

:P

[robert]

With the crash this thread has lost some key posts on this subject:

1. Concensus was that when a 2.1 version iPod is left off for around 24 hours or more that it goes into Deep Sleep Mode and when started up does a reset that moves book back to a prior book mark. You will know this is happening if your screen shows the Apple logo when you turn it on. Plan on going back to a prior book mark when that happens.

2. There were quotes from an Apple board saying that Apple admitted this was the case and no fix available.

3. Reversion to 2.0 was reported to fix the problem for users. Update: Reported in the lost bookmark after deep sleep (another) thread that 2.0 has the same problem as 2.1 in reverting to earlier bookmark after deep sleep.

Next time I think that I will have my iPod off for over 24 hours, I am going to move off the book and begin to play something else, like a song, to see if -- when my iPod automatically resets after a deep sleep -- it comes back to the correct bookmark.

4. Another problem is brushing the 'Next' or 'Previous' keys accidentally. This will take you to the prior book or next book. Three solutions:
a. an iSkins or similar cover that slightly protects the keys.
b. when you do accidentally hit next or previous, tap the center wheel of 3G until you see a time bar for the book, Rotate the wheel back and forth until you find your former spot. Watch the time elapsed and remaining carefully to see where you are.
c. Use the hold button to freeze the keys so that when you put iPod in your pocket, brush your iPod, etc, they don't go to previous or next. See Audible + iPod Users Guide link below for more information like this.

I was having some random bookmark problems along with inaccurate battery readings. I reset the iPod and that fixed it:

TO RESET: toggle hold button, hold down play and menu buttons simultaneously until Apple logo appears, and release. That resets your iPod.

Visit this link for valuable User Information Audible + iPod Users Guide (http://www.ipodlounge.com/forums/showthread.php?s=&threadid=13039) and be sure to watch the "movies" on the Apple link there. The movies show keys, screens, of iPod and iTunes so you can follow more easily.

[yeroc]

Hi everyone,

I have a docking-ipod with software 2.1 installed.

I drive to work, and connect my iPod to my stereo through the dock-connector (it charges and connects to my stereo at the same time). When I arrive at work, I turn off the iPod by holding the play button, and lock the iPod so I don't hit buttons accidentally.

10 hours later, I plug my iPod back in to keep listening to my book. At first, it looks like it's going to work because it shows me where I am in the track (I've now taken to remembering just how many hours and seconds into the track it is due to what happens next). I unlock the buttons with the switch and hit play. It sits there and seems to think for a bit. Then, it suddenly returns me to the main menu!

I go back to my track, and lo and behold I hear those terrible words "This...is Audible." GRRRR!

I use the scrubbing feature to jump back to where I am in the track, but it's no fun doing that while driving 65 mph :P

Help!

- Yeroc

[arsolot]

Yeroc:

I've got a 2nd Gen iPod (non-docking) w/ the most recent firmware, ver 1.3.

Even w/ those differences, my experience is quite similar to yours. While it doesn't happen every time, it will go back to the main menu (or, sometimes, advance to the next item in order on the iPod) and then reset my last-listened to place to 0:00. One thing is that I don't turn off the iPod as you do, but permit it to "time-out" and turn itself off on its own.

I feel exactly as you do about the words, "This is Audible"!

I've tried various things (as mentioned above in this thread) but nothing has ever achieved a satisfactory result. So, I just limp along doing the best that I can with the problem. I'm willing to put up w/ it because I enjoy the audio books so much.

[robert]

It is not often that my iPod goes into deep sleep because I use it almost every 24 hours.

I have on one occasion, knowing that I would not use my iPod for over 24 hours, intentionally moved off the book I was actively reading into another book or song (forget which, though I doubt it makes any difference). This resulted in a deep sleep reset, but the bookmark was at the proper place after the reset. I had earlier tried letting the iPod turn itself off, but that doesn't keep iPod from returning to an earlier bookmark.

So, if you can anticipate that your iPod will be inactive for 24 hours (which will result in deep sleep and a reset), moving off the current book into a different song or book seems to be a temporary fix for this insidious software bug. Anyone else able to replicate this? Darn shame to have to know in advance that you will be off the iPod for 24 hours. This is not always predictable.

[cullen_simpson]

I have the 20GB 2nd Gen iPod with the 2.1 firmware.
My iTunes version claims to be 4.2.0.72.

I use Audible Mangler to download the books and then iTunes to transfer to the iPod.

I have not had bookmark problems for quite some time. It may have been the latest iTunes patch that fixed it since I do not remember any problems since then.

I do not lose the bookmarks even if I leave the iPod untouched for 2 weeks or more.

I do however notice that it seems to cut some songs short.
Not all, and I can not say what percentage, but occasionally when I am playing music it seems to clip the end of the song.
I have not done an indepth analysis of this. Perhaps the files are that way on my PC.

Anyway, I suggest the latest iTunes version. I hated the freaking bookmark problem and not it is gone. BTW, I never hit the hold button. I do not know if that may contribute or not.

Oh Yeah, despite my signature below, I am running WinXP Pro now.

[arsolot]

Originally posted by cullen_simpson
I have the 20GB 2nd Gen iPod with the 2.1 firmware.
My iTunes version claims to be 4.2.0.72.

Sorry, but I'm operating under the impression that 2.1 firmware is for 3d gen. docking iPods. I've got the 2d gen and have ver. 1.3 firmware w/ the WinXP operating system.

My impression is based on this quote from Apple's website (http://www.apple.com/ipod/download/):

IMPORTANT NOTE:

iPod Software 2.1 supports only iPods with a dock connector running Mac OS X 10.1.5 or later, Windows 2000, or Windows XP. Windows ME users with a dock connector should download iPod Software 2.0.1.

Touch-wheel and scroll-wheel iPod owners without a dock connector should download iPod Software Update 1.3.1 for Mac OS X v10.1.2 or later or iPod Software Update 1.3 for Windows Me/2000/XP. (iPod Software Update 1.3.1 is required for use with Mac OS X v10.3 Panther)

[cullen_simpson]

Ah yes, apparently we have a generation gap.

Mine is 3G rather than the 2G I specified.

You might still try the iTunes update though.
As dumb as it sounds, I really think that is what fixed it for me.

[yeroc]

I'm running the latest version of OSX, the latest version of the iPod software, and the latest version of iTunes (which is 4.2(72) I believe)

- Yeroc

[arsolot]

cullen_simpson:

I wish that I could cure the issue by upgrading iTunes. But, I'm using the latest version and have been since it came out.

[cullen_simpson]

My only other suggestion is to reformat the iPod and reload the books.

I guess I am just lucky that it works for me.

[arsolot]

Thanks for your suggestion, but I've tried that also, and it didn't do anything. I've decided that I just need to wait until Apple or Audible figure it out, probably on a future generation iPod.

[dordale]

Arsolot--

I doubt if this will help...but I very rarely have bookmark problems on my 3rd gen iPod...

I follow a slightly different procedure in turning my iPod off than you do. First I tap on the pause/play button to pause the iPod. When it is paused, I then hold down the pause/play button until the iPod shuts off.

The only problem I do have with regularity is that after leaving the iPod off for over 24 hours it will revert to the bookmark from the prior session--I will try Robert's advice about playing something from another file, if I know I'm not going to be using my iPod for awhile.

Hopefully audible/apple will eventually get all the bookmark glitches worked out someday!

dordale :)

[arsolot]

New versions of both iTunes (http://www.apple.com/itunes/jukebox.html) and the iPod firmware (http://www.apple.com/ipod/download/) were announced today.

Does anyone know if these changes affect the bookmarking issues on which this thread is focused? Do these changes help these issues or make them worse?

[robert]

Originally posted by arsolot
New versions of both iTunes (http://www.apple.com/itunes/jukebox.html) and the iPod firmware (http://www.apple.com/ipod/download/) were announced today.

Does anyone know if these changes affect the bookmarking issues on which this thread is focused? Do these changes help these issues or make them worse?
Or if the new versions screw up the creation of bookmarkable files from ripped CD's discussed in another thread?

Guess it will be at least 24 hours after someone installing new soft/firmware and allowing iPod to go into deep sleep before we know. I don't see a 24 hour non-use period for me until next week.

Thanks for the alert, arsolot!

[arsolot]

I've got a 2nd Gen. iPod. After upgrading w/ the 4.5 version software, my iPod now shows 1.4.

This morning, I lost my bookmark just like I have many times before: I attempted to play the book, but it instead skipped ahead to the next item in the playlist (another Audible download). When I went back to the book I was first attempting to play, the bookmark was lost and the book was starting over at 0:00 time, and I had to find my place again. I DID NOT touch the FF or RW button or anything else to cause this to occur.

Conclusion: 4.5 upgrade does nothing to the bookmarking issues that we've been discussing at length.

[robert]

After upgrading to the just-released firmware v 2.2, my iPod retained the proper bookmark after a 33 hour rest. There was no reset as it had been doing after 24 hours under v 2.1. So, it could either be that the new firmware does not go into deep sleep or when it does, it does not reset. Anyway, I am cautiously optimistic that Apple has solved the 'deep sleep lost bookmark' problem. If so, oh, joy, and thank you Apple.

Edit 5-7-04. Ooops, iPod went into reset after only 16-17 hours of rest and reverted to a prior bookmark, not where left off reading day before.


To upgrade iPod firmware go to:
iPod Update (click here) (http://www.apple.com/ipod/download/)
To take full advantage, also update iTunes to new version:iTunes Update (click here) (http://www.apple.com/itunes/jukebox.html)

Apple reports that iTunes is not recognizing some iPods after the update and that affected users should contact Apple Care. After updating both iPod and iTunes, I had no such problem.

"Apple is aware of a few isolated reports of iTunes 4.5 not recognizing the iPod and is looking into it," the company said in a statement. "If a customer has any technical issues they should contact Apple care."

[robert]

Originally posted by david1951 in another thread
.in v 2.2 ... disconnected from the PC .. more than 48 hours).

The iPod, when I turned it back on (by releasing hold) took a moment or two to wake up. Then the Apple logo appeared. ... Bingo, the bookmark was still in place at the correct spot where I had left off.
...

I have a 3G 20GB iPod.
David,

Do you know if you shut off your iPod, or let it shut itself off, while in the book itself? I had found on the 2.1 firmware that if I moved to a different selection -- a song or another book -- before shutting off my iPod, that the book marks in all books were retained through deep sleep and resulting reset. So, if you were not in the book proper that you were listening to, then what you experienced is, unfortunately, no different from v 2.1 operation.

I had, while using v 2.1 tried a double stop upon turning off my iPod -- that is, when finished listening, stop, start again, then stop, in hopes that only the last bookmark would be lost and that iPod would return to the next to last bookmark. I am going to try this with v 2.2 to see what happens.

Bookmark Lost today After Deep Sleep Reset -- with v 2.2.

This morning I turned on my iPod after 64 hours off and it returned to a prior and incorrect bookmark -- it reset (showed the apple logo in the display and opened in the beginning menu). When I went to my book, it went to a bookmark thirty or forty minutes behind my final listening point. This is an improvement on prior experience of much further back in the book -- but still an annoyance. Wonder how deep sleep reset picks its bookmark? Seems to be no rhyme or reason.

My first, and subject of an earlier post, long shut down after 2.2 upgrade was for 33 hours and without loss of bookmark. However, my iPod did not reset itself at that time (no apple logo, etc.).

I fear the bug has not been fixed.

[robert]

It now appears that 2.2 firmware update does not solve the lost bookmark problem resulting from "deep sleep" which the iPod is programmed to enter after approximately 24 hours of inactivity. However, one of the two following work arounds, inconvenient as they may be, appear to prevent deep sleep and the resulting loss of bookmark associated with a deep sleep reset.

To prevent a 'deep sleep' reset from losing your Bookmark
1. When not using your ipod for a period of time avoid deep sleep by leaving it charging in its dock or charging with the adapter attached and plugged in. CAUTION: Leaving iPod attached to firewire, eject iPod (see next post) so that hard disc doesn't spin continuously. -- OR --
2. Prior to turning off iPod, Move out of the book into a song or another book in which you don't need a bookmark.

You will know if your iPod entered deep sleep when you see the Apple logo on the display when you turn your iPod on. This is a self-induced reset.

[robert]

Originally posted by robert
2.2 firmware update does not solve the lost bookmark problem resulting from "deep sleep" ... the two following work arounds... prevent loss of bookmark from deep sleep:

1. When not using your ipod for a period of time avoid deep sleep by leaving it charging in its dock or charging with the adapter attached and plugged in. -- OR --
2. Prior to turning off iPod, Move out of the book into a song or another book in which you don't need a bookmark.



My iPod constantly spins its hard disc while firewire attached to computer unless I do one of the following:

1. Eject the iPod from iTunes -- click on the up arrow next to the iPod icon in Source Column. iPod display will show check mark and OK to disconnect.
2. Click on Safely Remove Hardware icon in taskbar and then click on safely Remove Apple Computer iPod.

If left on firewire after ejection iPod continues to charge and this forces setting a bookmark that is retained after deep sleep.

Seems reasonable that ejecting iPod to stop its disc will prolong the life of its hard disc.

I am guessing my iPod hard disc spins all the time because it is set as a removable hard disc. If you are unsure of how your iPod is acting, just hold it to your ear and you can hear disc spinning. Perhaps not setting iPod as a removable disc would also keep it from spinning all the time, but I use my iPod to back up key files -- my documents (move 'my music' somewhere else so that music is not on iPod twice), contacts, and calendar.

Related issue:

Q: How can I get the most out of the iPod's battery? and Q: What is the best way to handle charging/discharging/storage of lithium ion batteries? (click here) (http://www.ipodbatteryfaq.com/#11)

[robert]

well, after all that, thinking I had tested all the possibilities, I forgot and left my iPod attached, iTunes off. When I went to computer to get iPod, it was on, do not disconnnect, etc, and the disc was not spinning. Anyone know what happens? Does iPod have a rest if not accessed feature?