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View Full Version : ATTN: Avoid Buying the Sony Fontopia EX51s/EX71s (Unless...)


interior_decor
10-24-2005, 11:43 PM
... you're certain it was manufactured before 'Day X.'

Day X refers to this review on Amazon that tells all:

Reviewer: Tavi

You're probably confused about the reviews you've read regarding this product. People either give these earbuds five stars, saying that they're the greatest thing since sliced bread, or one star, complaining about a cord made of jelly. And then there are the people who complain about the lack of bass, but that shouldn't be confusing at all: These people are not inserting the earbuds properly into their ear anal. You can ignore these reviews.

The confusion regarding the first two types of reviews lies in when the reviews were written. It seems (from my own experience, and that of others) that around February 2005, which I will from here on refer to as "Day X," the material of the cord was changed. I have no words to describe the digust I feel towards the new material: After a few weeks, it literally turns to mush and starts peeling off. I don't know what Sony is trying to pull, but it's unfair that so many people keep buying these earbuds after reading the good reviews, which happen to be written either before Day X, or before the disintegration starts. It's also quite annoying that those who bought the earbuds prior to Day X keep telling others to ignore the bad reviews on Amazon, as their earbuds have lasted them years. Of course they have! You bought 'em before Day X, people! Oy.

Like the others who are perfectly content, I was totally satisfied with the pair I bought prior to Day X. In fact, I almost went on Amazon to give them a five star review! After a month or two, I had an unfortunate accident involving the earbuds snapping off the cord. That had nothing to do with their quality: It was a fluke. I purchased a new pair around February, and after about a month, the wire resembled silly putty. Attributing this to my carelessness, I got a new pair. A month later, the same thing happened. I didn't have time to deal with the warranty, so I kept this up until I had wasted over $100 on earbuds. That's where I am right now, and I just don't see myself buying these things every month for the rest of my life.

I have to admit that, aside from this enormous issue, I really do love everything about these earbuds, and hence the two stars. The sound is phenominal, with enough bass to surround you in your music. They're so comfortable that once you get used to them being in your ear canal, you barely notice them at all. One cord is longer than the other, so that it can be wrapped around the back of your neck; thus, when you're not actually listening, the buds will dangle from your neck. Finally, they isolate sound amazingly well: If you're not facing someone, you probably won't know that they're talking to you. If only I didn't break my first pair of earbuds! They were made properly, and I would've been content with them for a long, long time.

I have to say that if Sony keeps this up, the horrible ratings of late will finally overpower the great reviews of the past, and once that happens, they'll no longer be able to sell this horrible material on the back of properly made earbuds. Again, I don't know what kind of scam they're trying to pull, but I'm fed up with it. I'm not going to waste $100 every six months for a $25 pair of earbuds. Not anymore, Sony.

Hopefully I've cleared up the issues for you. Do yourself a favor and, at least for now, avoid these horribly made earbuds. Let's hope that Sony clears up the problem so that we can all once again enjoy the great sound these earbuds produce, just as those who bought them a while ago are still doing.

Good luck!

LINK (http://www.amazon.com/gp/cdp/member-reviews/A2V4TMEETYLNXR/ref=cm_cr_auth/102-1210033-7306519?%5Fencoding=UTF8)


The review above was posted by Tavi for both the EX51s and the EX71s on August 10th, and August 14th, respectively, earlier this year.

Personally, I actually lucked out and bought my pair of EX51s around the February/March time period in which the change in material took place and have been nothing but absolutely pleased with the durability and sound quality of them. Unless there is any way (model #'s? copyright years on the packaging?) to ensure that the product you're buying was manufactured before Day X, I will not be purchasing any more pairs of 51s or 71s until Sony fixes this.

It is a shame that a company with such a reputation of quality would stoop to such levels of cost-cutting, effectively creating a product that is doomed to be unusable within months of purchasing it. I know how popular these two models are in this forum, so I just thought I'd give whomever is still not aware of this unfortunate change a heads up.

I guess if my pair of 51s ever dies (knock on wood), I might consider importing a pair direct from Japan -- where I would assume Sony has continued using the high-grade cord they pulled in the States -- or, you know, save up for a pair of more expensive Shures.

So yeah. Sticky maybe?

ETA: Regarding the EX-81s, I'm not certain as to whether or not Sony uses the same silly putty type cord that's been crapping out on all the post-Day X 51/71 models, but because the 81s are an extension of the Fontopia/In-Ear models, I'd say it's a pretty safe bet that the 81s should be avoided as well.

>> Those that want to order the Japanese version of the 51s/71s may want to try here:

http://www.warehouse123.com/ProductList.php?cat=HP;HP-IE

Look for the JE Version label next to the names.

mustremember13
10-25-2005, 03:32 AM
My cord disintigrated and turned to absolute CRAP in about a month! I bought mine at 6/23/05. I still have receipt. Mine and a friends cords are wrapped in so much electrical tape the cord is now black. Although I have moved on the Shures, these things were great when they lasted.

jkads3
10-25-2005, 09:32 AM
Are the 81's the same? My friend just picked up a pair two weeks ago.

d-bear
10-25-2005, 10:54 AM
so what causes them to "melt"? i think my girlfriend got me a pair, and after reading this, i was thinking about grabbing some sort of heatshrink or something to wrap around the cord.

Skyline_Evo8
10-25-2005, 05:11 PM
Finally, I found other people with the same problem as me! I've had two pairs of EX-51's, and am currently using EX-81's, and my cord had also turned into mush. I was afraid that I was mistreating my headphones, but apparently, they just can't take temperatures over 15 degrees Celcius.

Is there anything I can do to exchange them? I'm not sure if Sony will take my headphones a third time, and I don't think the people at the Sony Store know about the problem. Any suggestions, post here, or email me at Skyline_Evo8@hotmail.com.

mustremember13
10-25-2005, 07:31 PM
The problem is VERY widespread and is a serious issue.
Here's another forum where this is discussed. Many people have the same "Dissolving" issue.

http://www.dapreview.net/forum_viewtopic.php?25.16478

dmnugent80
10-25-2005, 07:37 PM
wow, that sucks.

I got my 71s back in 2004, and they're still going strong. I guess if these ever die I'll have to try something else...

abalboa3
10-25-2005, 10:03 PM
Well, this is very disappointing. I just purchased a set of the 71s today, and was pretty happy till I read the problems with the cord, now I need to decide if I should return them, or stick it out. The last earphones I had where the 70s and I loved them, but they finally went out a few months ago. Maybe I'll look into some Shure E2s.

jwc110869
10-25-2005, 10:22 PM
Very intersting. That does explain how the reviews cross the spectrum. I've been toying with ex81's as my next purchase, but I'll steer clear untill the reviews improve..............

edit - my EX71s are a year and a half old and wonderful, best $30 ever

-James
10-26-2005, 10:29 AM
I got mine in July last year, i think... Yer, it must have been. They're fine.

pInK
10-29-2005, 03:47 PM
Originally posted by jwc110869
Very intersting. That does explain how the reviews cross the spectrum. I've been toying with ex81's as my next purchase, but I'll steer clear untill the reviews improve..............

edit - my EX71s are a year and a half old and wonderful, best $30 ever

I just ordered some a couple of days ago too, and had really high hopes that these would finally meet all my earbud needs. Coming from Shure E2Cs with whopping thick cables, I didn't even think to add "a nondisintegrating cord" to my wish list!

rifleman
10-29-2005, 04:53 PM
I bought my first set of Sony canalphones in around 2000, and after a couple of years, the cable of that disintegrated, with the inner wires being visible (though I was very lazy and kept them on for another year).

Eventually I replaced them with a newer pair about 2 years ago, and the cables for that pair are still going strong.

I can't remember which model either were though.

Not that it matters as today I got in a brand new pair of UE 5Pro's and now find the fontpia's are like listening through a pillow in comparison.

Indigo
10-31-2005, 09:33 AM
I got my EX71s in the summer of 2004 and have had zero problems... and I guess this explains why!

I ordered my sister a refurbished iPod mini a week ago (early xmas present) and she was considering splurging on a pair after she tried mine the last time she was visiting me. I'll make sure she orders them from Japan if she ends up wanting them badly enough.

Thanks for posting this!!

dor17
10-31-2005, 04:21 PM
my sony 81 are still good after over 6 monthes

BJB4735
10-31-2005, 10:02 PM
i know mine are over a year old, and they even went through the wash!(in the silver hard case though). yeah, this has gotta be true with all these wire complaints.

interior_decor
11-04-2005, 02:44 AM
As popular as these models are, I believe this thread should be stickied. Mods?

olivejuice
11-05-2005, 01:46 AM
aww crap! i didn't see this thread before and just 3 days ago I bought the Sony MDR-EX81 based on ilounge's review. now it's on it's way to me next tuesday. =(

interior_decor
11-07-2005, 07:38 PM
Friendly bump.

pInK
11-08-2005, 09:23 AM
I just got mine and the cord is reaallllllly soft, lightweight and smooth. They feel nice (for now) but I can see they're a very unusual material. If it's sweat that helps make it disintegrate, no worries because I try not to, LOL. I love the fit of the rubber tips but think my awfully uncomfortable Shures sound better. I don't want to chop up the E2Cs with their sturdy cords to implant the Sony tips onto them. If only Shure and Sony could collaborate to make such a hybrid possible! :)

danger_boy_13
11-08-2005, 12:16 PM
I just ordered a pair that will be here in about a week (Amazon's Super Saver Shipping is slow as hell), I hope mine don't die quickly. I will be keeping my Amazon receipt so I can be sure that I can get them replaced if they fall apart.

interior_decor
11-08-2005, 07:45 PM
Originally posted by pInK
I just got mine and the cord is reaallllllly soft, lightweight and smooth. They feel nice (for now) but I can see they're a very unusual material. If it's sweat that helps make it disintegrate, no worries because I try not to, LOL. I love the fit of the rubber tips but think my awfully uncomfortable Shures sound better. I don't want to chop up the E2Cs with their sturdy cords to implant the Sony tips onto them. If only Shure and Sony could collaborate to make such a hybrid possible! :)

I'm sure keeping sweat off the cord is definitely a good thing, but I doubt it'll prevent the disintegration from inevitably occuring. From the dozens of reviews I've read on the post-Day X buds, it appears it's the oil on our skin that eats through the cord bit by bit. So unless one goes to the trouble of sterilizing their neck/hands/whatever touches the cord with rubbing alcohol every time they listen, the 51s/71s/81s will still likely fall apart sooner or later.

The more I think about it, the more disappointed I am with Sony. They're putting a disposable product on the market for consumers -- and $40+ is not a price that warrants this lack of quality. What's even worse is the fact that prior to the cord change, these headphones were regarded as one of the best values in the low-end earbud market. The reputation is still there, as evidenced by the sheer number of posts/threads discussing them on this board alone, but the confusion/ignorance of many consumers is wreaking havoc on their wallets + listening experiences. Someone oughta start a petition or something.

szsiddiq
11-09-2005, 01:39 AM
for all you disintergrators out there: what color did u get urs in? i was looking that the black ones - is this problem true for both colors?

pInK
11-09-2005, 09:13 AM
Originally posted by interior_decor
The more I think about it, the more disappointed I am with Sony. They're putting a disposable product on the market for consumers -- and $40+ is not a price that warrants this lack of quality. What's even worse is the fact that prior to the cord change, these headphones were regarded as one of the best values in the low-end earbud market. The reputation is still there, as evidenced by the sheer number of posts/threads discussing them on this board alone, but the confusion/ignorance of many consumers is wreaking havoc on their wallets + listening experiences. Someone oughta start a petition or something.

Maybe they'll notice if everyone starts complaining loudly, and issue refunds or vouchers or something for proof of disintegration. Manufacturing reps from various companies do read iLounge.

Indigo
11-12-2005, 04:22 AM
Anyone know the website to order them from Japan??

interior_decor
11-12-2005, 06:06 PM
Originally posted by Indigo
Anyone know the website to order them from Japan??

http://www.warehouse123.com/ProductList.php?cat=HP;HP-IE

Look for JE Version in parentheses next to the names.

keirmeister
11-15-2005, 01:29 PM
I wish I had saw this post before I shelled out $40 for my 81's. I have yet to actually use the headphones "in the field", 'cause I simply don't find them as good as the stock headphones - in terms of bass, loudness, and comfort.

The only reason I wanted to replace the stock headphones is because the left-side phone is cracking a little at higher levels.

...And also not wearing the same "mug me white" as everyone else.

- Keirmeister

interior_decor
11-18-2005, 08:22 PM
Sticky, please?

goheels681
11-20-2005, 07:34 PM
So has it been proven that it's only a problem in the US versions? I'd like to have these, but if it's gonna break down, I'll just stick with my crappy stock ones.

bigRich
11-20-2005, 08:04 PM
whats the difference between the jap model and american model?

interior_decor
11-20-2005, 08:36 PM
Originally posted by bigRich
whats the difference between the jap model and american model?


From my original post:

Unless there is any way (model #'s? copyright years on the packaging?) to ensure that the product you're buying was manufactured before Day X, I will not be purchasing any more pairs of 51s or 71s until Sony fixes this.

It is a shame that a company with such a reputation of quality would stoop to such levels of cost-cutting, effectively creating a product that is doomed to be unusable within months of purchasing it. I know how popular these two models are in this forum, so I just thought I'd give whomever is still not aware of this unfortunate change a heads up.

I guess if my pair of 51s ever dies (knock on wood), I might consider importing a pair direct from Japan -- where I would assume Sony has continued using the high-grade cord they pulled in the States -- or, you know, save up for a pair of more expensive Shures.

bigRich
11-20-2005, 08:41 PM
hmm. so i got mine like 3 weeks ago... no chance they are made before day X huh? i guess they are very new to me but it just seems downright pathetic if in fact all the allegations come true for me about these cords. as of now its fine i treat my ear buds better than i keep my car clean.

szsiddiq
11-21-2005, 05:39 PM
anything in the warranty abou the cords? my friend has a pair of ex71s...no issues as of yet

savethehumans45
11-21-2005, 05:57 PM
ive had my 71s for about 6 months, and i have not yet had this problem....but i keep mine in the hard case when im not using them, does anyone else do this (use the case) but still have the problem. for that matter, does anyone else do this?!?!? im 14 and my friends make fun of me for it and for spend 60 bucks on them.....thats when i point out that theyve all gone through 5 or 6 pairs of the apple stock earphones....

szsiddiq
11-21-2005, 09:47 PM
u paid 60 bucks for them? y? they're around 30bucks on amazon.com, including shipping.
oh, i guess a credit card might be an issue in ur case...but just grab u parents and give them the cash, eh?

bigRich
11-21-2005, 11:21 PM
at age 14 he should be happy he's on the net with a forum. when i was 14 i sure wasnt. :)

szsiddiq
11-22-2005, 12:33 AM
lol, as a matter of fact neither was I...but here i am at 19 going on 20 :-p...
anywho, i got suckered in ordering these in my sig

then later found out (knew in the bak of my head that this was the case) that they were made in the same factory as the originals, but are not Audio Technica branded...
hopefully they'll be decent enuf to last a year or 2...once ive graduated i can afford to get some Shures :)

interior_decor
12-12-2005, 04:18 AM
Bump for the holiday shopping season's sake.

d-bear
12-12-2005, 12:38 PM
first pair lasted 5 or 6 weeks with no signs of any problems, other than the cats chewing them in half. on my second pair of 51s now.

Darkreaper
12-12-2005, 06:00 PM
Oh man not good. I just ordered a pair of these for my cousin. Does anyone know what the warranty on these are and if this probelm does occur then where do I send it off to?

TIA

bigRich
12-14-2005, 03:59 PM
i made a thread... new cords are in! buy from bestbuy and use their 10% off coupon.

iMonster
01-26-2006, 03:22 AM
hey neat link ^_^ I didn't know you could get the japanese versions so easily!

royal_dansk
01-26-2006, 11:27 AM
I have been using my japanese version for two years! They are still in good condition.

team bau
01-26-2006, 05:18 PM
My EX71's came to the point where the wires were exposed and the cord melted, as I'm sure others have experienced. I came up with a cheap, tacky, and temporary solution - plastic wrap. I used small strips of plastic wrap to cover up the wire and changed it every few weeks. The plastic wrap was pretty pliable and it didn't scratch my neck either.