Problem with Shure e2

[PCthug]

I have just purchased a pair of Shure e2 earphones, and find that although they produce the sound fine, there is a constant hiss like a bad connection or the way a record sounds etc. This cant be heard when the musice is playing, but is very evident between tracks or if i turn the volume down during a track.
I`m using it on an MP4 player, and have tried it on my girlfriends MP3 player, this makes electrical clicking noises when turning on, and again this hissing.
I`m tried both sets of plugs, and as i said they sound fine (bass, trebble, mids etc).
I have tried to mess around with the plug, but that doesnt make any difference, its constantly there (not cutting in and out when i move the plug as a bad connection would).

Any help....

MATT

Forgot to say, i didnt get this hissing with my ex71`s.

[PCthug]

Sent SHURE an email last night at 2200 hours explaining what my problem was.
I recieved an email this morning at 0829 hours, asking me to ring their UK distribution centre for a returns number. The guy there said `return it and enclose a covering letter and they will replace it`.

Great service from Shure, shame other companies arent as keen to help their customers as they are.


MATT