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Topic: Apple TV Onkyo Problems

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Old 08-02-2017, 10:10 AM
#1
 
Freshman Lounger
 
Join Date: Aug 2017
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Apple TV Onkyo Problems

I have my Apple TV 4 patched through my Onkyo TX-NR626 via HDMI. The receiver is the hub to my Samsung SmarTV. Every once in a while the music cuts out and I see a box in the upper left corner that says HDMI1/DVI. When it disappears, the music starts again.

Seems to me it is some sort of lookup or check. Irritating.

Any ideas of how to fix this?

Bob
Chilltravelers is offline  
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Old 08-02-2017, 02:12 PM
#2
 

 
Join Date: Apr 2006
Location: Arizona
Posts: 8,903

Onkyo had issues with their HDMI ports on several models. They acknowledged the issue as was fixing it even out of warranty (I own a TX-NR717 without the issue, but I hung out on their boards answering questions until their password rotation policy was enabled).

Your is not exhibiting the typical behavior reported by other users, but it could be a precursor to the actual issue. First thing to do is check for a firmware update. Install that if there is one. If you are up to date, then perform a factory reset of the Onkyo, then re-set up your system and see if that helps.

If that does not work, I would contact Onkyo support about it.



Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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Old 08-02-2017, 03:50 PM
#3
 
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Thanks!

I checked and my firmware is up to date.

I took the opportunity to change out the hdmi cable, changed to a different hdmi port and did an Apple TV OS update. So far so good. Seems to have stopped the stuttering I was having with Apple Music.

Thanks for the insight.

Bob
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